Passengers can seek assistance over the virtual CEA counters available across the terminals.
Beyond their outstanding ability in delivering service excellence across a variety of passenger care channels, the team of over 100 CEAs possesses an impressive linguistic versatility to bridge language barriers. They are proficient in over 20 languages including Bulgarian, Chinese, Creole, English, German, Japanese, Malay, Portuguese, Russian, Tamil, and more, catering to Changi’s diverse international passenger profile.
Mr Wilfred Sim, Manager, Customer Experience, Changi Airport Group, shared, “The adoption of new technologies has helped boost the skills and knowledge of our CEAs. Now, they have gained proficiency in leveraging technology and virtual communication tools to serve our passengers anytime and anywhere. This has allowed Changi Airport to continuously innovate and improve the level of passenger care in an expeditious manner.”
The next time you visit Changi Airport, don’t fret when you need help! Hop on to the most convenient passenger care service platform and the team of CEAs will be ready to assist you at any hour of the day.