Like the metamorphosis of a caterpillar into a butterfly, the transformation of a company begins from within.
Digital transformation is a key thrust in Changi Airport Group’s (CAG) journey toward becoming the most innovative company in Singapore. Hence the Organisation Process Transformation & Digitisation (OPTD) division was formed, with a mandate of driving and coordinating digitalisation efforts in CAG, primarily in back-office functions.
We speak to Seah Yu Hsin, Senior Manager at OPTD, whose work equips CAG colleagues, who have no programming background, to be citizen developers via low-code development platforms. This allows them to take digitalisation of work processes into their own hands, increases productivity, and fosters a culture of innovation at CAG.
Yu Hsin started his career working at Hewlett-Packard as a Solution Architect, then at two start-ups as the Engineering Lead responsible for development operations, before coming to CAG.
CJs: Hi Yu Hsin, can you share what you do at on a day-to-day basis?
Yu Hsin: My work involves working with colleagues who want to make their business processes easier, supporting them from ideation to product creation. This can either be the digitalising of existing processes or developing applications to support new processes and business requirements.
Primarily, I support colleagues on the programming portion of their application development journey. I also run brown bag and training sessions to help colleagues better solidify their ideas and take full advantage of the existing resources and development platforms to bring their projects to fruition.
CJs: Could you share some examples of projects you have worked on that helped make an impact in CAG’s digitalisation efforts?
Yu Hsin: I have supported the implementation of Robotic Process Automation (RPA) in areas like training compliance, airport pass applications, and offboarding. RPA involves the use of software to automate repetitive business processes, replacing manual work such as collating, organising, and disseminating information. It significantly reduces the amount of time spent on manual processes, often from days to minutes!
I have also supported projects that make use of low-code development platforms. Simply put, it is like coding using a ‘drag-and-drop’ graphical user interface, which is much more intuitive for those who have no traditional programming background. Its best advantage is the ability to quickly roll out applications to react to business needs.
CAGworks! is one of the corporate apps developed using low code. I worked closely with People Team to develop this app for Business Continuity Planning (BCP), according to government Covid-19 guidelines for the workplace. Staff can declare their temperature and Covid-19 test results, book slots to return to the office and check in via this app. By transferring the responsibility of workplace attendance and health declarations to staff, it relieves BCP managers from having to do it manually.