Jul 2023
Building the firefighting force of the future
In this exclusive interview, learn how newly appointed Chief, Airport Emergency Service Puar Teck Jin is developing future-ready airport firefighters.Â
Jun 2023
The Certis guardian road angels of Changi
The worst thing that can happen to any traveller is to be late for a flight caused by traffic delays. How does Changi manage to keep the road arteries around Changi Airport clear and traffic smooth?Â
May 2023
Ever wondered who checks the quality of your inflight meals?
Do you know that quality checks are done on inflight meals, before it reaches you onboard the plane? Learn more about the care taken to ensure that your inflight meal is safe for consumption.
Nov 2022
The team that creates festive magic at Changi every year-end
What does it take to put Changiâs signature year-end event, the Changi Festive Village, together? Hereâs the team that made it happen.
Jul 2022
What working at Changi Airportâs airside is like
Assigning planes to parking stands , chasing birds away from runways, and ensuring that movement areas are safe for operations â these are all in a dayâs work for Airside Duty Officers at Changi Airport.
Apr 2022
A gem of a job as Jewelâs CEO: The first 100 days
Meet James Fong, the new CEO of Jewel Changi Airport Development, who took on this role in January 2022. He shares how his first 100 days with Jewel has been and what the long game for Jewel is. Â
Jan 2022
From the desk of Jewelâs CEO: Untold stories
Changi Journeys speaks to Hung Jean, CEO of Jewel Changi Airport, as she moves on from her role in January 2022. She reflects on her journey with Jewel over the past 12 years.Â
Jan 2022
How CAGâs scholars embrace challenging rotations to transform travel
As CAG adapts to a changing aviation landscape, it also recognises the importance of building a future-ready workforce. Every year, CAG recruits scholars to build a bench strength of talent within the company.Â
Sep 2021
Sift & Pick: On the hunt for great indie brands worldwide
Sift & Pick, an online marketplace, stands out from the crowd with its concept of curation.Â
Jul 2021
The Fire in Us: The Changi fire fighterâs story
In this exclusive interview with CAGâs Chief of the Airport Emergency Service (AES) and his fire fighters, the three men shared how they keep their passion for fire flighting alive.
May 2021
How does Changi Airport manage air cargo during the pandemic?
While Covid-19 has decimated the demand for air travel, Changi Airportâs air cargo volumes have been relatively resilient.Â
April 2021
Supporting disability with ability
CAG introduced the ONEChangi CARE Ambassador Training in partnership with Rainbow Centre, imparting skillsets to enable frontliners to better engage visitors and passengers, for a more inclusive Changi Experience.
March 2021
Keeping our airport community protected
Changi Journeys spoke with two of our frontline colleagues who are required to go through rostered routine testing, and have completed their vaccination regimen, to understand how different things are for them now.Â
January 2021
Meet the guardians at Changi Airport who are always ready
Despite the low number of flights at Changi, the Airport Emergency Service remains vigilant to ensure that every flight lands or takes-off safely. Find out how they handle this critical mission and what keeps them motivated.
December 2020
Heroines behind the âVoices of Changiâ â life under a new normal
With fewer flights, Changiâs team of public broadcast announcers, affectionately known as âThe Voices of Changiâ, continues to contribute in new areas of airport operations. We check in to see how their work has transformed.Â
November 2020
Consulting during the time of Covid
The Covid-19 pandemic may have put a temporary halt to business travel but that has not stopped Changi Airports International (CAI) from continuing to provide its consultancy services to other airports through innovative methods.Â
October 2020
Meet the real heroes in Changiâs new short film âWhile you were homeâ
Changiâs new short film âWhile you were homeâ showcases the resilience of Singapore tourism workers during the Covid-19 pandemic. Hear the stories from the real heroes featured.
September 2020
Virtual shopping, not
Despite the impact on passenger traffic due to Covid-19, Shopping Concierge Valentina Rosa Jayawardhanu continues to serve shoppers online as Changi digitalises its retail business.Â
September 2020
The 'new normal' life of Changi's Trolley Service Officers
With most of the world still unable to travel internationally due to Covid-19, fewer passengers at Changi also means that some of our services, like trolleys, are needed less frequently. Learn what is life like these days for the trolley service officers at Changi.
July 2020
Adapting to the new normal: Changiâs Duty Terminal Managers
Like many staff at Changi Airport, Duty Terminal Managers have seen their roles evolve in the past few months to cater to the changing needs of passengers. Find out how their roles have taken an unusual turn.
June 2020
Meet the everyday heroes of Changi Airport
Even as global air traffic has reduced significantly, flights continue to operate at Changi Airport. A core group of airport staff continues to ensure that every passenger and aircraft is well taken care of at Changi, no matter the time of the day.
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May 2020
Tackling COVID-19: Meet Raj and Changiâs Team BCP
Since the start of 2020, a team within the Airport Management Division has been tasked with putting in place protective measures , to minimise the chances of virus transmission, ensuring staff and passenger safety as the airport continues to function.Â
April 2020
Serving at the frontlines of Singapore
As Changi Airport receives overseas residents returning home, the team at SATS Passenger Services continues serving on the frontlines to facilitate passenger touchpoints at Changi. Read more about how the team at SATS contribute in their own ways.
March 2020
Battling Covid-19: Meet Changi's everyday heroes
In the fight against a new enemy, a group of dedicated individuals inspire us with their selflessness and sense of duty. Learn more about them here.
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February 2020
Lifting the veil to one of Changi's most exclusive passenger services
Established in 2006, JetQuay caters to travellers who prefer facilitated travel arrangements or more privacy. Read about its offerings here.
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January 2020
Unique job at Changi - Art Custodian
Peek into the job of Daniel Foo, Changiâs art custodian, to understand how the art masterpieces in Changi are taken care of.
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January 2020
Getting to know Jewel Changi Airport's fix-it guy
Go behind the scenes with Mohammad Fithri to see what it takes to keep Jewelâs unique attractions ready to welcome guests from all over the world.
November 2019
Meet Jewel Changi Airport's tree doctor
Certified Arborist, Joey Gan, ensures that every plant in Jewel stays happy and healthy. Click here to learn more about his work.
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May 2019
Introducing Changi's airline partner of the year
Changi Airport Group (CAG) recently organised its annual Changi Airline Awards to recognise the continuous efforts of its partnering airlines. Read on to learn about the carrier that was awarded Partner of the Year.
April 2019
Leading Changi's Airport Emergency Service
Changi Airport's Emergency Service (AES) has made significant advancements throughout the past few decades. Find out more about Cletus Majella John Packiam (AES' longest-serving leader) and his role in ensuring the safety of air travel over the years.
March 2019
Recognising WTS' efforts in transforming Changi's ground transport
Woodlands Transport Service was named CAG's âService Partner of the Yearâ during the recent Annual Airport Celebrations. Read on to learn about the company's initiatives in boosting service efficiency.
February 2019
Empowering Changi's staff to find their true calling
Changi Airport offers a dynamic working environment, enabling staff to plan their desired career paths. Learn more as we speak to two CAG employees who have had their share of diverse experiences within the company.
January 2019
Winning, by design
Learn about how our Changi Experience Ambassadors designed their own new uniform through a Design Competition.
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September 2018
Meet the future faces of Changi Airport
The latest online mini-series by Changi Airport, 'Love at First Flight', featured two Changi Youth Ambassadors (CYA) under an internship with CAG's Ground Operations team. Read on to learn about their valuable experiences with the terminal operations at Changi Airport.
September 2018
A day in the boots of a Changi Airport firefighter
Changi Airport Group's Airport Emergency Service (AES) keeps the airport and runways safe. Read on to learn about what goes on inside the fire stations that serve over 60 million passengers flying through Changi Airport every year.
February 2018
Automating to make work easier
This yearâs Annual Airport Celebration (AAC) saw Smarte Carte, a trolley services provider, named Changi Airport Groupâs âService Partner of the Yearâ, in recognition of its commitment to excellent customer service and emphasis on productivity initiatives. The annual event recognises individuals and partner organisations working at Changi Airport for going beyond their call of duty, and showing acts of kindness to passengers and visitors.
January 2018
Interview with the hero team behind Terminal 4
Two and a half months after the opening of Changiâs newest terminal, Changi Journeys speaks with the team behind the set up of Terminal 4 (T4). We sat down with Chua Ching Hock and Tan Hanjie, Senior Managers of T4âs Development Operations team, to find out how the terminalâs first 75 days has been like.
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November 2017
The "safest airside driver" unveiled
To drive home the culture of safe operations in the airside, Changi Airport Group (CAG) held its second annual Safe Airside Driving competition last week. Prior to organising such a competition, CAGâs Airside Management team promoted safety messages through safety campaigns and talks. In a bid to engage the airside drivers more meaningfully, the team started the first edition of the competition last year, focusing on tractor driving.
August 2017
Celebrating safe acts at Changi
To recognise airport staff and partners who have worked tirelessly to keep Changi and Seletar Airports safe, Changi Airport Group (CAG) held its inaugural Annual Airport Safety Awards Ceremony on 11 August 2017.
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June 2017
A day in the life of a duty terminal manager at Changi Airport
Ever wondered what life is like as a Duty Terminal Manager (DTM) in Changi Airport, to ensure the smooth operations of the terminals every day? Changi Journeys speaks to DTM Cindy Tay, to find out more.
June 2017
Interview with Jean Hung, CEO, Jewel Changi Airport Development
Changi Journeys speaks to Ms Hung Jean, Chief Executive Officer of Jewel Changi Airport Development, who shared how that vision was brought to life.
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April 2017
Projecting Changi to the world - digitally
From announcements about new shops and destinations to exciting events at the airport, Changi Airportâs social media team is always at the forefront, providing fans with the latest updates through its three key channels â Facebook, Instagram and Twitter.
January 2017
Hidden identity of Voice of Changi unveiled!
Ever wondered who are behind the voices of the announcements in the terminals? Changi Journeysspeaks to 20-year public announcement veteran at Changi, Usharani D/O Mugiarayan, 45, for an insight into her craft.
January 2017
How's this for a cool job - designing tunnels for a living
In the Changi East Development, tunnels play a critical role to provide the necessary linkages between T5 and its satellite terminals, as well as to the existing terminals. Find out more about what it entails for such a massive construction project.