Gan Heng, General Manager, Airside Operations
Airport Operations Planning and Airside Division
When I first started at Changi… I was with the Airport Emergency Service (AES) team for about three years as Head Manpower and Standards, and concurrently Commander (Military) in the last six months, before moving to the Airside Operations team. Now, as a General Manager with Airside Operations, my team and I are responsible for assigning parking spaces to aircraft and operations planning. I have been in this position for about five years, and this April, I will be moving to join the Facilities Management team.
I chose to join the Facilities Management team because… it is an opportunity to learn new things, especially what goes on behind the scenes at the best airport in the world. With every role, I will also get to meet new people and work with new teams to make positive changes.
What I will enjoy most about my new role… is the excitement. The T4 Integrated Facilities Management team is pretty new, and it is always trying out new concepts, like new ways of cleaning for greater productivity and it is always exciting to be able to push the boundaries. Because there is no precedent, we get more latitude to define the outcomes of our work.
Moving to my new role has made me realise… that Changi places a lot of trust in its people to do their best in whatever roles they are given. And so, we are able to rotate to jobs in areas which we may have little experience. The people here are like a close-knit family, who give us the confidence to realise our potential. I have also been blessed with bosses who have been supportive of me taking professional and personal development courses.
My most memorable experience working at Changi is… always making new friends after tough situations. It’s always an achievement to have a fruitful discussion with colleagues who have differing opinions and goals, to understand their point of view, and finally become work allies. This is a unique quality of Changi Airport’s culture across the entire community and different partner organisations.