Innovation is key to Changi Airport’s development, and an important enabler in Changi’s pursuit of operational excellence, particularly in these turbulent times. Since 2016, Changi Airport has established DIVA (Digital, Innovation, Ventures & Analytics), its own internal digital capability that operates like a start-up, to facilitate its innovation journey.
DIVA was established to imagine, experiment and co-create digital products and services from ideation to market launch, using innovative ways of working and leveraging emerging technologies such as artificial intelligence. Through combining the strength of latest skills and technologies, a startup mindset and lean manufacturing processes, DIVA aims to foster a culture of continuous innovation, to enable employees from any part of the organisation who has a new idea to experiment and bring their idea to fruition.
One project successfully implemented was “Changi PlayPass”, the airport’s digital event and activity platform which aimed to elevate customers’ experience by reducing some of the frictions such as queues and manual redemption mechanics for events held at Changi Airport. Two more projects have recently been added to DIVA’s portfolio.
There are more than 50 gate holdrooms (GHR) across Changi Airport’s two operating terminals. ‘Where2Clean’ enables cleaning supervisors to see the list of GHRs available for cleaning, as well as how long the GHRs are available for in between flights, based on real-time flight info. This helps the supervisors to better plan their manpower to cater to on-demand cleaning.
Before this app, supervisors took note of flight arrival and departure times at the start of their shifts, to plan their cleaning schedule and manpower allocation. The challenge of this is that it does not take into account any flight timing changes. With ‘Where2Clean’, cleaning supervisors are now able to utilise real-time flight information to better plan and adjust their manpower accordingly and move towards on-demand cleaning.