As air travel picks up around the world, airports are ramping up their operations and resources to keep up with the travel demands and expectations. However, some passengers may fret over one uncertainty – will they be happily reunited with their bags at their arrival destination?
Understanding the anxiety of delayed or lost baggage, Changi Airport Group (CAG) embarked on a baggage transformation journey in late 2021, to improve passengers’ overall travel experience. Working with airport partners to use technology to improve the way baggage is handled and tracked, CAG successfully introduced a personalised baggage tracking function on the iChangi app in December 2022.
This function, currently in beta trial, is the first of its kind to be launched by an airport in Southeast Asia. It enables passengers travelling from or to Changi to keep track of the status of their bags, as well as be updated should their arrival baggage at Changi be delayed due to inclement weather. For a start, the function will only be available to passengers on participating airlines who are departing from or transferring at Changi, as well as those arriving on participating airlines at Changi’s Terminals 2 and 3. The rest of the terminals will come onboard by early next year.
What can passengers look forward to in this baggage tracking function?
With baggage data from various sources forming the backbone of this innovation project, passengers using this baggage tracking function will now have increased visibility of their bag’s journey.