September 2020

Exclusive: How your favourite food gets delivered to you on Changi Eats

In case you have not heard, you can now get a slice of Changi Airport delivered right to your doorstep with the new food delivery service, Changi Eats! 

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September 2020

How Changi creates a safe but positive transit experience

Amid travel restrictions and reduced air travel this year, transit passenger services in Singapore have been gradually resuming since June and Changi Airport Group had prepared to receive passengers safely through the setting up of Transit Holding Areas. 

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August 2020

What goes on when you stay in a transit hotel during the ‘new-normal’?

The airport community, including hotels at Changi, has been gearing up to ensure preparedness once travel restrictions are lifted. Here's what you can expect when you stay in Aerotel during the ‘new-normal’.

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August 2020

How robots are revolutionalising the guest experience at Jewel

Seven types of robotic helpers at Jewel play their special role in helping to keep Jewel’s premises clean, doing the heavy lifting or providing service with a special touch. Changi Journeys takes a closer look at them.

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August 2020

Real-time retail-tainment

Changi continues to experiment in new ways to keep the shopping experience exciting with its first-ever live auction in line with a series of National Day promotions organised in celebration of Singapore’s 55th birthday.

Find out what went on behind-the-scenes.     

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June 2020

In Pictures: The beginning of a new partnership for Lotte and Changi

Changi Airport welcomed a new anchor tenant for its liquor and tobacco concession after 35 years. Find out what went on when Lotte Duty Free took over the stores. 

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May 2020

How Changi Airport managed its first-ever terminal suspension

Air traffic around the world has slowed to an unprecedented pace due to the border restrictions triggered by the global COVID-19 pandemic. Demand for air travel is not likely to return in the near future. With this backdrop, terminal operations at Changi Airport have been consolidated, with operations at T2 being suspended.

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May 2020

Connecting lives in a world with COVID-19

As our brave healthcare workers stand on the frontlines in Singapore’s fight against COVID-19, a lesser-known group of men and women work tirelessly at our airports as the first line of defence at Singapore’s air borders. Read more here.

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March 2020

Partnering Changi Airport’s tenants in the fight against COVID-19

Putting in additional precautions to minimise COVID-19’s spread in the airport is only half of Changi’s efforts. Find out what’s being done with tenants in the battle against the global pandemic.

 

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March 2020

Protecting our air borders from COVID-19: How it’s done

As our brave healthcare workers stand on the frontlines in Singapore’s fight against COVID-19, a lesser-known group of men and women work tirelessly at our airports as the first line of defence at Singapore’s air borders. Read more here.

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February 2020

Integrating nature to boost Changi’s dining experience

Changi Airport evolves beyond ensuring an attractive retail mix by introducing fresh concepts for a different dining experience. Find out more in this article.

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February 2020

In Pictures: Stepping up the fight at Changi

As the world fights to contain the COVID-19, Changi Airport has enhanced efforts to keep everyone safe. Read on to see how.

 

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January 2020

The rainforest comes to Changi

How do you fit over 60 species of flora and fauna from Asia and South America in a 5-metre long paludarium? Read on to find out.

 

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December 2019

Setting up Changi’s very own gift shop

Peek into the curation process behind the uniquely local lifestyle and travel items found at GIFT by Changi Airport. Learn about what makes it different from other gift shops around the world.

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October 2019

Energising Changi’s F&B staff to provide better service

Changi Airport launched a campaign to uplift service levels for F&B frontline staff. Check out the fun activities that staff enjoyed!

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November 2019

Creating the world’s first collaborative space in an airport

CONNECT at Changi has been designed to serve a new segment of business travellers -- entrepreneurs and digital nomads. Read more to find out.

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September 2019

Shifting new gears to serve passengers better

With plans for 9 new routes by 2020, Scoot and Changi work together to facilitate the airline’s growth. Read on to find out more.

 

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August 2019

Reshaping Changi Airport into a shopping haven

From retail and dining options to fun attractions, Changi Airport’s retail strategy is integral to the airport’s efforts to compete in a dynamic and challenging aviation industry. Read on to find out more.

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August 2019

A journey of discovery and learning through Changi Experience Studio

Learn about stories of aviation history and development, as well as operational fun facts about Changi Airport behind-the-scenes, through interactive exhibits, games and shows at Changi Experience Studio.

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August 2019

A flowering future for our nation

To celebrate the nation’s birthday, Changi Airport planned a series of National Day themed horticultural displays in its terminals, to bring the celebration and high spirits to travellers. Find out how they were created here.

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June 2019

Bringing you that personalised touch to your journey

Passengers are at the heart of everything we do at Changi. Learn about Changi Experience Ambassadors' memorable encounters and their continuous pursuit to bring a personalised touch for all passengers.

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June 2019

Getting the retail recipe just right

Changi Airport is known for its exciting line-up of shopping and dining options. Learn about Changi Airport's carefully curated list of must-haves to ensure a positive Changi Experience for all.

 

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April 2019

Jewel Changi Airport – how Changi pulled off a preview for half a million visitors

Jewel Changi Airport opened its doors to the public for a week-long preview on 11th April. Go behind the scenes with us to learn the preparations made for this preview.

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March 2019

Five things you never knew about Changi’s trolleys

Even minute details such as trolleys play an integral part in the whole airport experience. Learn how CAG modified trolley designs over the years to ensure a stress-free travel experience.

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March 2019

The real role of retail in Changi

An awesome retail experience at Changi Airport not only improves a passenger’s overall experience, it also boosts Changi’s position as a competitive air hub. Find out more in this article.

 

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March 2019

Wine-picking robot helps out at Changi's DFS

Passengers arriving at Changi’s Terminal 2 will now have a special assistant to help them select duty-free wines at DFS Singapore. Read on to learn about Pepper, a robot who can assist you with wine recommendations.

 

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January 2019

Keeping Changi Spick and Span

Cleaning is traditionally a labour-intensive task. Read on to learn how CAG's cleaning robots are helping with that at the Airport.

 

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December 2018

Exclusive Retail Pop-Ups at Changi

Changi Airport works closely with its retailers and brands to offer one-of-a-kind pop-up showcases and exclusive product launches that will charm even the most frequent flyers.

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December 2018

Reuniting Lost Items at Changi

If passengers lose anything at the airport, here’s what they can do to recover their missing items.

 

 

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October 2018

Terminal 4 Breaks New Ground for Changi

T4 will be turning 1 in two weeks’ time!

Since it opened, the terminal has won many accolades both locally and overseas. These awards recognised not only the architectural excellence of the terminal, but the design thinking put into the systems and processes at T4.

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October 2018

Exclusive sneak peek at Changi's revamped family and food paradise

Visitors stepping into Changi Airport’s T4 will not miss its newest kinetic sculpture – the Petalclouds. Designed to be T4’s centerpiece feature, the Petalclouds deliver a captivating theatrical experience with a union of art, music and science.

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October 2018

Maintaining the Petalclouds’ Charm

Visitors stepping into Changi Airport’s T4 will not miss its newest kinetic sculpture – the Petalclouds. Designed to be T4’s centerpiece feature, the Petalclouds deliver a captivating theatrical experience with a union of art, music and science.

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October 2018

Need a Trolley, Anyone?

In an airport, luggage trolleys are important amenities to passengers, as many are travelling with multiple bags.

At Changi Airport, management of airport trolleys is not something that is left to chance. 

 

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September 2018

Adding that special 'Changi touch' to the airport

In recent years, as Changi revamps different areas in the terminals, the design thrust has shifted to one with a more hospitality focused — inspired by the designs of hotel interiors, restaurants and lounges to create a cosy and soothing environment for passengers.

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August 2018

The Thinking Behind Changi's Playground Design

Being a family-friendly airport, Changi has installed play areas in every terminal, so that children can have an enjoyable Changi experience as well.

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August 2018

Ever Wondered How Changi’s Gardens Look so Lush?

There is nature all around Changi Airport - for good reason. In the fast moving airport environment, nature has a soothing effect on those who might feel stressed out by the pace of travel.

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July 2018

How Changi Airport Prepares for 'Hajj' Flights

Hari Raya Haji is a festival when Muslims commemorate their faith through prayer and reflection. The day also marks the end of 'Hajj' – the annual Muslim pilgrimage to the holy city of Mecca.

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July 2018

See Slices of Singapore's past at Changi Airport

Passengers taking the underpass from T4 car park to the terminal would have caught first glimpses of local heritage scenes being painted on the underpass walls. Local artist Yip Yew Chong has been working on this 37-metre-long mural since July.

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July 2018

Bespoke Dining: Changi's Award-Winning F&B Offerings

While Changi Airport Group continues to win awards for its food and beverage offerings, the group pushes itself to deliver more exceptional, even personalised, experiences for passengers and public.

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June 2018

How Art Thou Cleaned?

With more than 62.2 million passengers passing through Changi Airport last year, keeping the airport spick and span is an important task. Having a robust cleaning regime in place helps to keep our terminal and facilities fresh and clean for passengers and the public. 

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June 2018

Taking a Slice of Singapore, Wherever You Go

With a varied mix of retail and food souvenir offerings throughout the four terminals, Changi’s passengers are spoilt for choice when looking for something to gift family, friends and colleagues when they reach their destinations.

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June 2018

Recapturing the Kampung Spirit

Each year, Changi Airport Group’s horticulture team will brainstorm for ideas to spice up the horticulture displays across Changi Airport, bringing about a refreshed experience for passengers. 

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May 2018

Delectable Dining Options in Changi Airport

From sit-down restaurants to food courts and cafes for a quick pick-me-up, Changi Airport’s public areas are home to a plethora of delectable culinary options that is open to both travellers and the public.

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April 2018

Refreshed green wall breathes new life into Terminal 3

Visitors to Changi Airport Terminal 3 (T3) may feel that the terminal is now much greener and fresher than before, thanks to the newly-revamped Green Wall.

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April 2018

It's a Sign!

Air travel can be a stressful activity for non-frequent travellers – finding out where to go in an unfamiliar environment, where another language may be spoken, can be a daunting task.

To help passengers along, our signage and wayfinding team at Changi Airport places emphasis on the design and placement of signage in the terminals, to reduce the stress level for passengers.

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March 2018

Here's how you can get an insider tour of Changi Airport

Changi Airport has introduced one-hour guided tours at each of its terminals so that passengers can make the most of their time in transit.

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March 2018

Bigger and Better than Before - iShopChangi

With the rage for online shopping nowadays, e-commerce platforms are an increasingly important tool to enable retailers to reach out to a wider target audience. Realising that the online shopping trend is here to stay, Changi Airport has also been steadily developing its online platform, iShopChangi.

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February 2018

Preparing for Jewel: Changes to T1 Transport Facilities

Ground transport facilities at T1 are gradually relocated as the terminal undergoes a series of expansion plans, in conjunction with Jewel Changi Airport’s development.  Passengers can expect more taxi bays at the relocated T1 taxi stand, and quick boarding times with the implementation of an automated taxi dispatch system.

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February 2018

Making Walls Come To Life

More than three months after the opening of Changi Airport’s new T4, visitors continue to be wowed by its futuristic architecture and art. Without a doubt, one of the more popular features  continue to be the immersive walls. Changi Journeys speaks to Sakchin Bessette, co-founder of The Moment Factory (TMF) – the multimedia entertainment studio that brought the walls to life.

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January 2018

Celebrating the beauty of time – A Million Times at Changi

Time is of the essence at Changi Airport – From passengers checking in and ground handlers preparing the planes, to bags being processed and planes taking off.

With this concept of time in mind, Changi Airport Group approached Humans since 1982, a Stockholm-based artist collective who are experienced in producing works that are situated between visual art and product design.

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December 2017

Integrated duty-free zone at Terminal 4

To keep the retail proposition fresh and exciting for shoppers, the Commercial team at Changi Airport is always on the lookout for novel retail concepts and experiences that it can bring to travellers.

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December 2017

Changi’s new garden blooms with crystals

Refreshing our facilities in the terminals frequently is how Changi ensures that passengers continue to enjoy a great Changi Experience whenever they pass through the airport. Rejuvenating our offerings not only helps to keep the terminal fresh, it also gives passengers something to look forward to the next time they travel through us.

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November 2017

Tech-ed Up Washrooms

In line with World Toilet Day on 19 November, one such feature you may have noticed when using the washrooms in the airport is an interactive easy-to-use touchscreen, located next to the exit of the washroom, which enables users to tap their feedback. But did you know that this is far more than a basic rating system? This technology-driven initiative, known as Instant Feedback System (IFS), is capable of sending an immediate alert to the cleaning crew for swift action, if needed!

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October 2017

Creating a theatre of experience with art in Terminal 4

Once it’s open on 31 Oct, passengers travelling through or just visiting Changi Airport’s T4 will be able to enjoy a visually immersive and theatrical experience with specially curated art and entertainment features by local and international artists. Located at vantage points across the terminal, the collection encapsulates an array of traditional art forms, such as sculptures, as well as kinetic and multimedia installations that provide a colourful and photo-friendly interlude from the hustle and bustle of travel.

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September 2017

Designing an enhanced Changi Experience

Beyond making things ‘look nice’, design can enhance the passenger and user experience in an airport environment. Travelling can be stressful for infrequent travellers, and good design, like making spaces more open yet still cosy, as well as using a warmer palette of materials, colours and landscape, can help calm nerves and enhance the overall passenger experience. 

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September 2017

The Evolution of Hoardings at Changi

To ensure that these pockets of upgrading and construction works do not negatively impact the terminal ambience for passengers, CAG’s Experience Creation team pays close attention to the hoardings surrounding the works – they showcase aspects of Changi Airport through beautiful mural-type paintings.

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August 2017

What goes into preparing for T4 Open House

To give the public a sneak peak of Changi Airport’s newest terminal, T4, its Open House is currently being held over a two-week period from 7 to 20 Aug.  All 200,000 Open House tickets have been taken up, translating to an average of more than 10,000 visitors expected daily.

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August 2017

Music to the Ears

Have you ever noticed the different types of background music playing across Changi Airport throughout the day? Curious how Changi Airport curates its soothing playlist of melodious tunes?

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August 2017

A Gastronomic Guide to Changi Airport

It’s no wonder that world renowned chef Anthony Bourdain raves about the great food at Changi Airport, where you are never more than a few minutes away from a plethora of dining destinations.

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July 2017

Smart Parking Guidance System

If you had parked your car at Changi Airport recently, you may have noticed that the parking guidance system in our car parks look slightly different from all the other systems in Singapore. And you are right.

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July 2017

Want to go on a Virtual Reality tour of Singapore?

If you had travelled through Terminal 3 recently, you might have noticed a trishaw parked in a corner of the transit hall, near to the Skytrain station leading to Terminal 2. The showcase, better known as the Trishaw 360 Singapore Stories, is a collaboration between Changi Airport Group (CAG) and Singapore Tourism Board (STB) to bring a different passenger experience to Changi Airport.

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July 2017

Get a ride with Changi’s new personalised concierge

You may have noticed the sleek bright-screened kiosks located in the Arrival Halls of the three terminals in Changi, and wondered what they do. This is the new Ground Transport Concierge initiative. These self-service kiosks are a 24-hour transport booking service to help passengers with their transportation needs.

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June 2017

Jewel Changi Airport’s Canopy Park – An Indoor Wonderland for the Young and Young-at-heart

Come 2019, travellers and local residents will have plenty more to look forward to with the opening of Jewel Changi Airport (Jewel), a 10-storey lifestyle destination located in the heart of Changi Airport. Nestled at the topmost level (Level 5) is Canopy Park, a 14,000 square-metre world-class attraction, featuring unique offerings such as play attractions, gardens, walking trails and dining outlets in air-conditioned comfort.

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May 2017

Bringing the Changi shopping experience to new heights through partnerships

Shoppers stand a change to win the All-New Volvo S90 luxury sedan in addition to S$1 million cash prize in this year's "Be a Changi Millionaire" shopping promotion.

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April 2017

How are retail brands curated at Changi Airport?

Apart from the wide range of facilities and attractions available to delight travellers, retail too plays an important part in the overall Changi experience. With a rich array of carefully selected retail partners, shopping is a key highlight for travellers passing through – cash registers rang up 50 million transactions in just 2016 alone. 

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April 2017

Changi’s incredible discovery: Our very own Bougainvillea variety

Changi Airport Group (CAG)’s horticulture team discovers a new variety of Bougainvillea – right at the airport!

 

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March 2017

15 minutes only or your money back

Changi Journeys offers you an inside look into how Changi Airport helps jet-setting passengers fuel up with a satisfying meal in double quick time so they can continue to enjoy the many facilities and shops across the terminals.

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March 2017

Changi's Shopping Secrets Revealed

Once upon a time, many believed that shopping at the airport was a privilege only reserved for the wealthy jetsetters. Not anymore – not at Changi Airport, at least.

Here, we let you in on the best tips the savvy shoppers never told you about shopping at the airport, to help you stretch that dollar.

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February 2017

FAST transformation @Changi

As passengers check-in at T1, they would have noticed that one end of the terminal is sporting a new look, with new check-in counters and burgandy-coloured carpets.  They may also notice that there are new automated bag drop machines at the Cathay Pacific Airlines and AirAsia Group check-in rows located at the two ends of the terminals. With these new additions, the two airlines are leading a wave of Fast and Seamless Travel (FAST) transformation at Changi Airport.

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January 2017

Changi's Terminal 4 is fast taking shape

Having completed construction in December 2016, Terminal 4 (T4) is now in full swing to prepare for operations in the second half of 2017.

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December 2016

Getting ready for Changi’s record-breaking busiest day of 2016

The busiest day of the year for Changi Airport is historically the last Saturday before Christmas Day. Last year, the busiest day was 19 December 2015, where as many as 192,000 passengers passed through Changi Airport. With more travellers expected this year going by air traffic figures so far, Changi Airport looks set to break its own record this year. Changi Journeys finds out how various functions within the airport prepared for operations on that day.

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December 2016

Who is that behind Pikachu?

Pikachu and friends warmly welcomed passengers and visitors to Changi Airport as part of the year-end celebrations in the airport. Taking centre stage at Terminal 3 is a huge seven-metre tall Pikachu, right next to a gigantic gingerbread house. As part of the activities, 10 life-sized Pikachu danced together to entertain those present for the launch on 18 November 2016.

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December 2016

Designing the Changi Experience

When you think about the design of an airport, chairs may not be something that come to mind. However, at Changi Airport, every passenger touch point is carefully thought through and designed for passengers’ comfort, down to the chairs in the terminals.

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November 2017

New Seletar Airport terminal in 2018

Seletar Airport, the oldest airport in Singapore, will have a new passenger terminal in end-2018! Plans for the new terminal were unveiled recently during the ground breaking ceremony.

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November 2017

Changi Airport doubles wines and spirits selection with T2 DFS duplex

Changi Airport unveiled its second DFS duplex in T2 recently. The sprawling 15,000 square feet, double storey space designed by award-winning interior designer Masamichi Katayama, is truly a sight to behold, fully engaging travellers in an interactive shopping experience.

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