Sep 2023
Unchartered territory: Venturing into the ChangiVerse
Step into Changi and youāll encounter a touch of magic at every turn. Experience the same in the virtual space with the Changi Verse, the airportās metaverse. Read how the team recreated this version of the airport.
Sep 2023
Delivering exceptional customer experience at Changi Airport
Changi Airport was recently named worldās best for queueing times and recognised as a top airport in a leading airport passenger satisfaction programme. Find out what it takes to serve customers efficiently.Ā
Jul 2023
Smart airport principles that are often taken for granted
The attention to detail and careful design at every step of the airport journey goes a long way in making the experience a stress-free one.
Jul 2023
How Changi takes care of its koi
From ensuring the right water conditions to automatic feeders and a vet visit, learn how Changi cares for its precious koi.
Apr 2023
Bookstores continue to flourish in Changi Airport
In this day and age when digital technologies overtake the popularity of physical books, WHSmith shares how their stores continue to thrive in Changi.
Apr 2023
Designs in Changi Airport that WOW
Synergising the designs between Changi Airport and tenantsā shopfronts enhances passenger experience and helps to boost business at the same time.Ā
Mar 2023
CHARLES & KEITH shares Changi Airportās passion for perfection
Keith Wong, brand co-founder and Chief Operating Officer, CHARLES & KEITH shares his thoughts on Changi Airport winning Skytrax Worldās Best Airport Award for the 12th time.Ā
Jan 2023
Changiās passengers benefit from more early check-in options
Changi Airportās passengers are benefiting from greater convenience as more airlines are now offering early check-in. This comes as the strong air travel recovery at Changi continues into 2023.Ā
Dec 2022
How Changi lighted up the Airport Connector and made dinos glow
In line with tradition over the past few years, Changi illuminated the Airport Connector with festive cheer again this year-end, covering the entire stretch of the Jurassic Mile with lights inspired by the movie Avatar.Ā Ā
Nov 2022
An inside scoop: Scootās partnership with The PokĆ©mon Company
From a new livery to original merchandise and Japanese inspired dishes, find out what it takes to prepare for this special inflight experience.Ā
Oct 2022
The design inspiration behind the newly revamped T2
The tranquil journey through T2 brings passengers through natural elements of water and lush greenery in various forms.Ā
Oct 2022
Enjoy a fun and hassle-free trip through Changi this year-end
Beat the queue and be rewarded through a game of Bingo ā these are some ways to gain greater control over your departure journey and start your holiday at Changi.
Sep 2022
Changi Mobile puts customers, flexibility and transparency first
Changi Mobile, one of the latest players in Singaporeās telecommunications scene, was recently voted āThird Best MVNO Service Providerā by HardwareZone ā after only a year since its inception.
Sep 2022
Passengers save time with more efficient processes at Changi
Unknown to many who fly from Changi, the airport is constantly working on ways to shave minutes off the time for the entire passenger journey.Ā
Aug 2022
Five fascinating facts that you may not know about Terminal 4
Terminal 4 will be resuming operations from 13 September. Ahead of this resumption, Changi Journeys unveils 5 fascinating facts about the terminal that you may not be aware of.
Jul 2022
A jewellery collection celebrating 10 years of Kinetic Rain
To commemorate the tenth anniversary of Kinetic Rain, Changi Airport Group collaborated with noted local artists to create a jewellery collection, inspired by the art sculpture.
Jun 2022
What it takes to bring you the Light & Sound show at Jewel
Behind the scenes, Jewelās User Experience team works on light choreography, song selection and rehearsals, before the light and sound show comes to life.Ā
Jun 2022
The details in the design of Changi Airport
Changi might seem like a familiar yet foreign place to many. Here are five aspects of the airportās design which travellers might not have noticed immediately which help add to the Changi Experience.
May 2022
Jewelās Membership Programmes Benefit Visitors All Year-Round
These programmes, supplemented with marketing campaigns in collaboration with retail and F&B partners, bring value to visitors while also spurring spend and driving footfall.
Apr 2022
Meet the team who answers your every question at the airport
With Changi gearing up to recover passenger volumes, a team of service personnel continues to provide a safe yet personalised Changi Experience virtually, without losing the human touch.
Mar 2022
Simplifying travel arrangements to rebuild the Changi air hub
Gradual relaxation of measures will enable the airport to optimise handling capacity and ensure that air travel remains safe, while at the same time, restore the Changi Experience that it is known for.
Mar 2022
Restarting Kinetic Rain at Terminal 1
After nearly 2 years, the moving artwork at T1 will soon be back in operation. Before it restarts, it undergoes a round of maintenance before coming back to life and pleasantly surprising visitors.Ā
Feb 2022
T1 Transit Hall refreshed for a more comfortable experience
Learn how iShopChangiās pandemic pivot gave it a new lease of life, by bringing airport shopping out of the airport
Nov 2021
How Covid-19 brought iShopChangi out of the airport
Learn how iShopChangi's pandemic pivot gave it a new lease of life by bringing airport shopping out of the airport
Oct 2021
How Changi Airport strives to be a sustainable airport
Changi Airport Group has committed to a target of zero carbon growth
till 2030.Ā
Oct 2021
Changi Airport Connector wins multiple awards for unique design
One year since its opening, the Changi Airport Connector has continued to bring new experiences to visitors and the community-at-large.Ā
Sep 2021
Staying connected with Changi Mobile
Changi Recommends brings to the table Changi Mobile, the answer to staying seamlessly connected in an affordable and convenient manner.Ā
July 2021
Growing Changiās F&B business with Changi Eats
Since its launch, Changi Eats has strengthened its offerings and streamlined its operations to provide even better value to its customers. Hereās a look at how the food delivery business has expanded.Ā
May 2021
GetIt by Changi Recommends clocks 100,000 orders
Sensing strong demand from the local alcohol market segment in the current landscape, GetIt swiftly filled the gap and grew to become one of Singaporeās largest online alcohol delivery retailers.Ā
April 2021
Changiās latest innovation aims to serve passengers better ā Safe Travel Concierge
Developed by Changi Airportās DIVA team, the Safe Travel Concierge is designed to be a one-stop portal, acting as a personal travel companion to guide users through a customised list of pre-travel requirements, based on their profile and trip details.
March 2021
How Changi prepares to welcome business travellers through Connect@Changi
Changi Airport prepares to welcome travellers to Singapore again, through a pilot short-stay facility for safe business exchanges between international travellers and local residents. Read on to find out more.
March 2021
A new lease of life for Changiās festive dinosaurs
Constantly striving to reinvent and enhance the Changi Experience, work never stops for CAGās Experience Creation team. Learn about their latest efforts to re-purpose our festive dinosaurs at Jurassic Mile.Ā
February 2021
Changi Pay brings more rewards and convenience to shoppers
Leveraging digital integration, the Changi Pay e-wallet houses payment modes, vouchers, rewards points, and more, making it a convenient one-stop platform for Changiās shoppers. Read on to find out more.
January 2021
What goes behind the flora and fauna at the Changi Airport Connector?
The Changi Airport Connector is fast becoming a popular leisure venue. Learn how the team behind the flora and fauna at this location designed the space to make it attractive for visitors.
January 2021
Domestic tourism ā insights from a Jewel Changi Airport guide
Over the December year-end holidays, many locals actively explored domestic tourist attractions. For those keen to enjoy nature without breaking into a sweat, Jewel Changi Airport offers the perfect solution.Ā
December 2020
Ensuring the effective delivery of Covid-19 vaccines
With strict handling conditions needed to transport Covid-19 vaccines, we find out how Changi and the air cargo community is rising to the challenge to ensure the safe and effective transport and distribution of vaccines.Ā
October 2020
Whoās behind the Changi Jurassic Mile?
Delighting passengers and visitors has always been, and continues to be, at the heart of what Changi does. The latest airport experience, Changi Airport Connector, is also home to Changi Jurassic Mile, Singaporeās newest and largest permanent display of life-sized dinosaurs.
September 2020
Exclusive: How your favourite food gets delivered to you on Changi Eats
In case you have not heard, you can now get a slice of Changi Airport delivered right to your doorstep with the new food delivery service, Changi Eats!Ā
September 2020
How Changi creates a safe but positive transit experience
Amid travel restrictions and reduced air travel this year, transit passenger services in Singapore have been gradually resuming since June and Changi Airport Group had prepared to receive passengers safely through the setting up of Transit Holding Areas.Ā
August 2020
What goes on when you stay in a transit hotel during the ānew-normalā?
The airport community, including hotels at Changi, has been gearing up to ensure preparedness once travel restrictions are lifted. Here's what you can expect when you stay in Aerotel during the ānew-normalā.
August 2020
How robots are revolutionalising the guest experience at Jewel
Seven types of robotic helpers at Jewel play their special role in helping to keep Jewelās premises clean, doing the heavy lifting or providing service with a special touch.Ā Changi JourneysĀ takes a closer look at them.
August 2020
Real-time retail-tainment
Changi continues to experiment in new ways to keep the shopping experience exciting with its first-ever live auction in line with a series of National Day promotions organised in celebration of Singaporeās 55th birthday.
Find out what went on behind-the-scenes.Ā Ā Ā
June 2020
In Pictures: The beginning of a new partnership for Lotte and Changi
Changi Airport welcomed a new anchor tenant for its liquor and tobacco concession after 35 years. Find out what went on when Lotte Duty Free took over the stores.Ā
May 2020
How Changi managed its first-ever terminal suspension
Air traffic around the world has slowed to an unprecedented pace due to the border restrictions triggered by the global COVID-19 pandemic. Demand for air travel is not likely to return to pre-Covid-19 levels in the near future. It is with this backdrop that terminal operations at Changi Airport have been consolidated, with operations at T2 being suspended on 1 May 2020.Ā
May 2020
Connecting lives in a world with COVID-19
Keeping Changi operational during the COVID-19 pandemic is crucial, as the air hub continues receiving cargo flights carrying essential medical supplies and food, as well as facilitating humanitarian aid for others around the world.
March 2020
Partnering Changi Airportās tenants in the fight against COVID-19
Putting in additional precautions to minimise COVID-19ās spread in the airport is only half of Changiās efforts. Find out whatās being done with tenants in the battle against the global pandemic.
March 2020
Protecting our air borders from COVID-19: How itās done
As our brave healthcare workers stand on the frontlines in Singaporeās fight against COVID-19, a lesser-known group of men and women work tirelessly at our airports as the first line of defence at Singaporeās air borders. Read more here.
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February 2020
Integrating nature to boost Changiās dining experience
Changi Airport evolves beyond ensuring an attractive retail mix by introducing fresh concepts for a different dining experience. Find out more in this article.
February 2020
In Pictures: Stepping up the fight at Changi
As the world fights to contain the COVID-19, Changi Airport has enhanced efforts to keep everyone safe. Read on to see how.
January 2020
The rainforest comes to Changi
How do you fit over 60 species of flora and fauna from Asia and South America in a 5-metre long paludarium? Read on to find out.
December 2019
Setting up Changiās very own gift shop
Peek into the curation process behind the uniquely local lifestyle and travel items found at GIFT by Changi Airport. Learn about what makes it different from other gift shops around the world.
November 2019
Creating the worldās first collaborative space in an airport
CONNECT at Changi has been designed to serve a new segment of business travellers -- entrepreneurs and digital nomads. Read more to find out.
October 2019
Energising Changiās F&B staff to provide better service
Changi Airport launched a campaign to uplift service levels for F&B frontline staff. Check out the fun activities that staff enjoyed!
September 2019
Shifting new gears to serve passengers better
With plans for 9 new routes by 2020, Scoot and Changi work together to facilitate the airlineās growth. Read on to find out more.
August 2019
Reshaping Changi Airport into a shopping haven
From retail and dining options to fun attractions, Changi Airportās retail strategy is integral to the airportās efforts to compete in a dynamic and challenging aviation industry. Read on to find out more.
August 2019
A journey of discovery and learning through Changi Experience Studio
Learn about stories of aviation history and development, as well as operational fun facts about Changi Airport behind-the-scenes, through interactive exhibits, games and shows at Changi Experience Studio.
August 2019
A flowering future for our nation
To celebrate the nationās birthday, Changi Airport planned a series of National Day themed horticultural displays in its terminals, to bring the celebration and high spirits to travellers. Find out how they were created here.
June 2019
Bringing you that personalised touch to your journey
Passengers are at the heart of everything we do at Changi. Learn about Changi Experience Ambassadors' memorable encounters and their continuous pursuit to bring a personalised touch for all passengers.
Ā
June 2019
Getting the retail recipe just right
Changi Airport is known for its exciting line-up of shopping and dining options. Learn about Changi Airport's carefully curated list of must-haves to ensure a positive Changi Experience for all.
April 2019
Jewel Changi Airport ā how Changi pulled off a preview for half a million visitors
Jewel Changi Airport opened its doors to the public for a week-long preview on 11th April. Go behind the scenes with us to learn the preparations made for this preview.
March 2019
Five things you never knew about Changiās trolleys
Even minute details such as trolleys play an integral part in the whole airport experience. Learn how CAG modified trolley designs over the years to ensure a stress-free travel experience.
March 2019
The real role of retail in Changi
An awesome retail experience at Changi Airport not only improves a passengerās overall experience, it also boosts Changiās position as a competitive air hub. Find out more in this article.
March 2019
Wine-picking robot helps out at Changi's DFS
Passengers arriving at Changiās Terminal 2 will now have a special assistant to help them select duty-free wines at DFS Singapore. Read on to learn about Pepper, a robot who can assist you with wine recommendations.
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January 2019
Keeping Changi Spick and Span
Cleaning is traditionally a labour-intensive task. Read on to learn how CAG's cleaning robots are helping with that at the Airport.
December 2018
Exclusive Retail Pop-Ups at Changi
Changi Airport works closely with its retailers and brands to offer one-of-a-kind pop-up showcases and exclusive product launches that will charm even the most frequent flyers.
December 2018
Reuniting Lost Items at Changi
If passengers lose anything at the airport, hereās what they can do to recover their missing items.
October 2018
Exclusive sneak peek at Changi's revamped family and food paradise
Changi Airport regulars won't recognise Terminal 3 (T3) when they visit at the start of the school holiday season this November. The once familiar Basement 2 will unveil an elevated retail experience with a community space, a themed garden and more than 10 new shopping and F&B offerings.
October 2018
Maintaining the Petalcloudsā Charm
Visitors stepping into Changi Airportās Terminal 4 (T4) will not miss its newest kinetic sculpture ā the Petalclouds. Designed to be T4ās centerpiece feature, the Petalclouds deliver a captivating theatrical experience with a union of art, music and science.
October 2018
Need a Trolley, Anyone?
In an airport, luggage trolleys are important amenities to passengers, as many are travelling with multiple bags.
At Changi Airport, management of airport trolleys is not something that is left to chance. Because Terminals 1, 2 and 3 are interconnected via the Skytrain to ensure a seamless transfer experience for passengers, this also means that an airport trolley can end up in almost any corner in any of these three terminals.
September 2018
Adding that special 'Changi touch' to the airport
In recent years, as Changi revamps different areas in the terminals, the design thrust has shifted to one with a more hospitality focused ā inspired by the designs of hotel interiors, restaurants and lounges to create a cosy and soothing environment for passengers.
August 2018
The Thinking Behind Changi's Playground Design
At Changi, the airport understands that travel can be a stressful experience for non-frequent travellers. As such, the design of every terminal incorporates plants and at least one garden, as studies have shown that nature helps to reduce stress for passengers. Being a family-friendly airport, Changi has also installed play areas in every terminal, so that children can have an enjoyable Changi experience as well.
August 2018
Ever Wondered How Changiās Gardens Look so Lush?
There is nature all around Changi Airport - for good reason. In the fast moving airport environment, nature has a soothing effect on those who might feel stressed out by the pace of travel.
July 2018
How Changi Airport Prepares for 'Hajj' Flights
Hari Raya Haji is a festival when Muslims commemorate their faith through prayer and reflection. The day also marks the end of 'Hajj' ā the annual Muslim pilgrimage to the holy city of Mecca.
July 2018
See Slices of Singapore's past at Changi Airport
Passengers taking the underpass from T4 car park to the terminal would have caught first glimpses of local heritage scenes being painted on the underpass walls. Local artist Yip Yew Chong has been working on this 37-metre-long mural since July.
July 2018
Bespoke Dining: Changi's Award-Winning F&B Offerings
While Changi Airport Group continues to win awards for its food and beverage offerings, the group pushes itself to deliver more exceptional, even personalised, experiences for passengers and public.
June 2018
How Art Thou Cleaned?
With more than 62.2 million passengers passing through Changi Airport last year, keeping the airport spick and span is an important task. Having a robust cleaning regime in place helps to keep our terminal and facilities fresh and clean for passengers and the public.Ā
June 2018
Taking a Slice of Singapore, Wherever You Go
With a varied mix of retail and food souvenir offerings throughout the four terminals, Changiās passengers are spoilt for choice when looking for something to gift family, friends and colleagues when they reach their destinations.
June 2018
Recapturing the Kampung Spirit
Each year, Changi Airport Groupās horticulture team will brainstorm for ideas to spice up the horticulture displays across Changi Airport, bringing about a refreshed experience for passengers.Ā
May 2018
Delectable Dining Options in Changi Airport
From sit-down restaurants to food courts and cafes for a quick pick-me-up, Changi Airportās public areas are home to a plethora of delectable culinary options that is open to both travellers and the public.
April 2018
Refreshed green wall breathes new life into Terminal 3
Visitors to Changi Airport Terminal 3 (T3) may feel that the terminal is now much greener and fresher than before, thanks to the newly-revamped Green Wall.
April 2018
It's a Sign!
Air travel can be a stressful activity for non-frequent travellers ā finding out where to go in an unfamiliar environment, where another language may be spoken, can be a daunting task.
To help passengers along, our signage and wayfinding team at Changi Airport places emphasis on the design and placement of signage in the terminals, to reduce the stress level for passengers.
March 2018
Here's how you can get an insider tour of Changi Airport
Changi Airport has introduced one-hour guided tours at each of its terminals so that passengers can make the most of their time in transit.
March 2018
Bigger and Better than Before - iShopChangi
With the rage for online shopping nowadays, e-commerce platforms are an increasingly important tool to enable retailers to reach out to a wider target audience. Realising that the online shopping trend is here to stay, Changi Airport has also been steadily developing its online platform, iShopChangi.
February 2018
Preparing for Jewel: Changes to T1 Transport Facilities
Ground transport facilities at T1 are gradually relocated as the terminal undergoes a series of expansion plans, in conjunction with Jewel Changi Airportās development.Ā Passengers can expect more taxi bays at the relocated T1 taxi stand, and quick boarding times with the implementation of an automated taxi dispatch system.
February 2018
Making Walls Come To Life
More than three months after the opening of Changi Airportās new T4, visitors continue to be wowed by its futuristic architecture and art. Without a doubt, one of the more popular featuresĀ continue to be the immersive walls.Ā Changi JourneysĀ speaks to Sakchin Bessette, co-founder of The Moment Factory (TMF) ā the multimedia entertainment studio that brought the walls to life.
January 2018
Celebrating the beauty of time ā A Million Times at Changi
Time can be celebrated along with the millions of memories created at the airport. Millions of reunions and see-you-laters translate to millions of beautiful moments and delightful possibilities.
With this concept of time in mind, CAG approached Humans since 1982, a Stockholm-based artist collective who are experienced in producing works that are situated between visual art and product design.