Self-check in kiosks and automated bag-drop machines are readily available across Changi Airport terminals.
Changi Airport's dedication to streamlining the passenger experience is underscored by its early adoption of technology, with Terminal 4 among the first in the world to implement a fully automated departure journey back in 2017.
Changi is home to an array of self-service facilities, such as automated check-in kiosks and bag-drop machines, strategically positioned in its terminals. To speed up immigration processes and enhance operational efficiency, the airport introduced self-service solutions comprising automated immigration gates and special assistance lanes tailored for passengers in wheelchairs and groups of up to four passengers, another world first.
At Jewel Changi Airport, early check-in is available from three hours up to 24 hours prior to one’s flight, giving travellers the option of dropping off their bags and exploring what Changi and Jewel have to offer before their flight.
These self-service facilities eliminate the need for manual checks, allowing for a smoother process and granting passengers the autonomy to go through each step at their own pace and time. In a manpower-constrained environment, these automated processes also free up service staff to attend to passengers who need genuine assistance.
Embracing Smart Airport Design