Get a ride with Changi’s new personalised concierge
Shorter times from the airport to anywhere
You may have noticed the sleek bright-screened kiosks located in the Arrival Halls of the three terminals in Changi, and wondered what they do. This is the new Ground Transport Concierge (GTC) initiative, a collaboration between Changi Airport Group, Singapore Taxi Academy and Woodlands Transport Service. These self-service kiosks are a 24-hour transport booking service to help passengers with their transportation needs, giving them easy access to various options at the tap of a screen.
Passengers can now book and make payment instantly using credit cards for airport shuttle buses or limousine services through these kiosks, instead of having to queue at a counter. Vehicle numbers are confirmed on the spot, with real-time information such as estimated waiting time and arrival status seamlessly tracked on the display screens at the waiting area. Because simultaneous bookings can be made, processing time for passengers has been halved effectively. This goes a long way to reduce passenger waiting time, especially during peak periods.
Passengers aren’t the only ones to benefit from the efficiency of this new electronic platform. Taxi drivers now also enjoy greater visibility on their queue position in the holding area, which allows them to maximise their time while waiting for passengers. Together with the launch of the GTC initiative, the facilities in the drivers’ holding area also enjoyed a facelift with enhanced seating, better ventilation and shelter facilities.
As Changi Airport’s traffic volume continues to grow, the GTC self-service booking system is a timely response to fulfil the needs of more discerning and technology-savvy passengers – who can now enjoy a hassle-free way of zipping straight to the city!
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Want to go on a Virtual Reality tour of Singapore?
If you had travelled through Terminal 3 recently, you might have noticed a trishaw parked in a corner of the transit hall, near to the Skytrain station leading to Terminal 2. The showcase, better known as the Trishaw 360 Singapore Stories, is a collaboration between Changi Airport Group (CAG) and Singapore Tourism Board (STB) to bring a different passenger experience to Changi Airport.
Leveraging Virtual Reality (VR) and 4D simulation to tell stories about Singapore using an immersive and innovative approach, passengers can experience wind, heat, smell and mist during their ‘ride’ on the trishaw. The whole 4D experience is achieved through the use of an Oculus Rift VR headset to play the images, while the passenger is physically seated in a custom-built trishaw.
Changi Airport Group’s workplace transformation journey
Singaporeans may be familiar with Changi Airport, but many might not be aware of Changi Airport Group (CAG) -- the company managing the world’s most awarded airport. Responsible for key operating functions of Changi Airport, such as airport operations and management, airhub development, and commercial activities, CAG has more than 1,800 employees, which includes approximately 500 staff in Airport Emergency Services.
The transformation aimed to improve the way the organisation works together as one, and to achieve the concept of ‘Home Away From Home’. Innovative design elements were incorporated to promote greater collaboration and enhance the way people work together.
Smart Parking Guidance System
If you had parked your car at Changi Airport recently, you may have noticed that the parking guidance system in our car parks look slightly different from all the other systems in Singapore. And you are right.
Changi Airport has recently installed a new Video-based Parking Guidance System (VPGS) across the different car parks in the airport. This new system - the first of its kind in Singapore in a large-scale parking facility - is designed to improve car park management and provide a stress-free parking experience for visitors. By using video analytics to identify licence plate numbers, as well as detect vehicle presence and the entry and exit timings of all parked vehicles, VPGS helps to monitor the status of the car park in real-time.