Ground transport facilities at T1 are gradually relocated as the terminal undergoes a series of expansion plans, in conjunction with Jewel Changi Airport’s development. Development works are about 70 per cent complete, with a greater use of technology to enhance passengers’ experience. Passengers can expect more taxi bays at the relocated T1 taxi stand, and quick boarding times with the implementation of an automated taxi dispatch system.
Shift of T1 Arrival Pick-up
From 21 February 2018, Terminal 1’s (T1) Arrival Pick-up facility will be shifted to Basement 1. The shift is part of the next phase of the T1 expansion works and would seamlessly connect T1 with Jewel, bringing more convenience to passengers when Jewel opens in 2019.
The arrival pick-up is currently located at Level 1, where the Arrival Hall is. Arrival passengers can follow wayfinding signs within the terminal and take the travellators or lifts from Level 1 to access the new arrival pick-up point. Drivers coming from Airport Boulevard should follow road signs that indicate “T1 Arrival” and travel towards T1. Closer to the control tower, drivers are advised to keep right and follow the “T1 Arrival Pick-up” sign. Click herefor a map of the new facility and here for the video guide for drivers to get to arrival pick-up point.
Trials were conducted with airport partners such as Certis Cisco and Smarte Carte (trolley services provider) to test the process flow and gather feedback to ensure the new arrival pick-up is ready for operationalisation.
Automated Taxi Dispatch System
In December last year, the terminal’s taxi stand was shifted to Basement 1. The new taxi stand is more spacious and has two separate waiting queues, to facilitate passenger flow and optimise waiting times.
For the incoming taxis, the taxi stand uses an innovative Taxi Dispatch System, a first in Singapore. Sensors are placed at the taxi bays, and together with an algorithm, dispatches an appropriate number of taxis in a timely and accurate manner from the taxi holding area to meet demand.