New vending machine Bobo Café serves hot meals such as Spaghetti Aglio Olio, Vegetable Fried Rice, and an assortment of finger food.
Passengers can also order meals from a greater selection of F&B outlets at Changi through an app or website that offers food delivery services to the THA. The range of restaurants and cafes now includes Tai Cheong, Old Town White Coffee and Terminal 1 Plaza Premium Lounge in addition to I Love Taimei, Pontian Wanton Noodle, Hudsons Coffee and Wolfgang Puck.
For those looking to make duty-free purchases, they can also shop from an expanded variety of over 15 brands and tenants using Changi Airport’s shopping concierge service
“Feedback has been positive based on the surveys we have conducted,” said Natascha. “It was encouraging to receive praises from passengers, many of whom appreciate the service levels at the THAs and the help rendered by the CEAs.”
This is echoed by passengers who have commended staff who went over and above to help them with their needs, leaving them with “a positive experience in a stressful time”.
Natascha added, “Passengers can expect further enhancements as we continue to work on passenger feedback, innovating to serve passengers in a well and safe manner as travel restrictions ease.”