Amid healthy growth in the aviation industry and increasing demand for air travel, Changi Airport’s passenger numbers have been steadily growing. In 2018, Changi Airport handled a record of over 65 million passengers, a 5.5% increase from the year before.
Apart from planning ahead for capacity through new infrastructure such as Terminal 4, Changi Airport Group (CAG) regularly reviews how airlines are distributed across all terminals to balance passenger traffic across the airport and to ensure a smooth passenger experience. This is in line with the goal of CAG’s many airline partners, ensuring that their passengers are well-served. Such planning helps to cater sufficient space for existing airlines to grow and new carriers when they join Changi.
With more people across the region expected to travel, Scoot has projected growth over the next few years, as it plans to launch nine more new routes by end 2020. To align with Scoot’s growth plans and to allow room for other airlines to grow, the joint decision was made to shift Scoot’s operations to Terminal 1 (T1).
At T1’s Departure Hall, more Automated Check-in Kiosks and Automated Bag-Drop machines have been installed at check-in rows 6 and 7 to ensure a fast and seamless check-in process for all passengers. At the Arrival level, the Meeters and Greeters Hall has been expanded, seamlessly integrated with Jewel Changi Airport such that arriving passengers can walk directly into the complex. Two additional baggage claim carousels have also been installed, further increasing the terminal’s baggage claim capacity.