Passengers walking around in T4's transit area
T4’s design and concept are the result of feedback received from passengers. Even among those travelling with low-cost airlines, passengers want a quality airport experience consistent with what the other Changi terminals offer, such as aerobridges, comfortable rest areas and amenities.
In T4, a variety of interesting stores, featuring international brands, and delectable dining options will delight any traveller. Some brands are not even found in the other terminals, such as Moleskine and London Fat Duck. Business travellers are well served at the Cathay Pacific Lounge or the Blossom Lounge which welcomes pay-per-use guests.
The Changi Experience has been brought to new levels at T4 with interactive displays and engaging art installations. Catch the grand-scale Petalclouds dancing to a slow choreograph mimicking clouds in the sky as you step into the terminal. Immerse in the sights and sounds of our ASEAN neighbour countries as you screen your carry-on bag without having to remove your electronic devices. Or sip local coffee as you watch the Peranakan-themed musical played out on the nostalgic facades in the heart of the Heritage Zone.
For the airlines, T4 has provided them the space to grow their operations at Changi Airport. Ms Maggie Yeung, Cathay Pacific’s Regional General Manager of Southeast Asia commented, “Changi Airport has always been known for pioneering innovation and T4 is a very good example of this. Cathay Pacific always strives to make continuous improvements to every aspect of our customers’ travel experience, and to operate from this terminal helps significantly to that end.
“Our customers are able to check-in and drop off their bags, clear immigration and board their flights using fully automated systems. This results in less queueing, giving passengers greater control over how they spend their time. For our First and Business Class passengers and eligible Marco Polo Club members, this means more time to relax in our signature Cathay Pacific Lounge prior to their flights,” added Ms Yeung.
By the end of this month, some eight million passengers would have passed through the doors of T4 since it started operations a year ago. And the terminal stands ready to welcome more airlines and passengers in the years to come.