Relocation of Airlines
Frequently Asked Questions

In view of the steep decline in passenger traffic and the likelihood that air travel demand will not return to pre-Covid-19 levels in the near term, terminal operations at Changi Airport will be consolidated. This includes the suspension of operations in Terminals 2 and 4. 

Terminal 2

Operations at Terminal 2 (T2) are suspended for 18 months from 1 May 2020, with airlines relocated to the remaining terminals. This suspension of operations will allow for the current T2 Expansion works to be accelerated. Offices in T2, including those of CAG and CAAS, remain open during this period. For more info, please refer to the press release.

Terminal 4

From 16 May 2020, Terminal 4 (T4) operations will be temporarily suspended in view of the very small number of flights still operating in the terminal. T4-based airlines will operate out of Terminals 1 (T1) or 3 (T3) instead. For more info, please refer to the press release.

 

Relocation of airlines:

Airline

Current Terminal

New Terminal
Air Asia Group T4 T1

All Nippon Airways

 T2 T1
Cathay Pacific T4 T1
Cebu Pacific T4 T1

Etihad Airways

 T2 T3

Ethiopian Airlines

 T2 T3
GoAir T4 T1
Guangxi Beibu Airlines T4 T1
Hainan Airlines T4 T1
Jeju Air T4 T1
Juneyao Airlines T4 T1
Korean Air T4 T1
LOT Polish T2 T3
Lufthansa T2 T3
Malaysia Airlines T2 T1
Regent Airways T4 T1

Royal Brunei

 T2 T1
Sichuan Airlines T2 T1
Singapore Airlines / SilkAir T2 T3
Spring Airlines T4 T1
Swiss T2 T3

United Airlines

  T2 T3
Urumqi Air T4 T1
Vietnam Airlines T4 T3
Vietjet T4 T1

*Terminal allocation for airlines below will be confirmed before the resumption of their flights at Changi Airport.

Air India

  T2 TBC*

Air India Express

  T2

Indigo

  T2


Please take note that Early Check-in service at all terminals and Jewel have been suspended till further notice. Click here for more airline information.

Transport

Taxis & Private Vehicles:

  • T2 taxi stand will be closed. Taxis will continue to serve the other terminals. Pick-up/drop-off points at T2 will be relocated to the T2 coach stand.


Public Bus & Train Service:

  • Public bus & train services will be in operation. 


Car:

  • Both car parks 2A & 2B will remain open.

Taxis & Private Vehicles:

  • T4 taxi stand will be closed. Taxis will continue to serve the other terminals. Private vehicles can head to T4 Arrival Pick-Up for pick up/drop off.


Public Bus & Train Service:

  • Public bus services will be in operation. 


Car:

  • Car Park 4A will remain operational.

Transfer between Terminals & Jewel

Between T1, T2 & T3:

  • All skytrains services to and from T2 are closed.

To / From Jewel:

  • The Link bridge between T2 and Jewel will remain open.

To / From Other Terminals:

  •  The airport’s T3-T4 shuttle buses will be suspended. Public buses will continue to serve T4.

Transport

Will Car Park 2A and 2B be open?

Yes, both car parks 2A and 2B will remain open to cater to staff who are working in T2.  

Will there still be taxis serving T2?

No. T2 taxi stand will be closed. Taxis will continue to serve the other terminals. Pick-up/drop-off points at T2 will be relocated to the T2 coach stand.

Will public buses stop at T2?

The public bus stop at the T2 basement will remain open.

Will the skytrains still serve through T2?

All skytrains services to and from T2 are closed.

Will the T2 roadways be closed?

Roadways serving basement bus station, coach stand, car parks 2A and 2B will remain open. Roadways leading to the departure and arrival levels at T2 will be closed.

Can private hire vehicles continue to pick up/drop off staff at T2?

Yes, there will be pick-up / drop-off points at T2 coach stand.

Will the bridge linking T2 to Jewel be accessible?

Link bridge between T2 and Jewel will remain open. 

Will the Departure and Arrival Kerbside doors be open?

Departure and arrival kerbside doors will be closed. There will be no access to T2 Departure and Arrival halls during the upgrading works.

Will the car parks be open?

Car Park 4A will remain operational.

Will the T4 Coach stand still be operational?

Yes, the T4 Coach stand will remain operational.

Will the public buses stop at T4?

Yes, public buses will continue to stop at the T4 bus-stop.

Will there be shuttle buses serving T4?

The airport’s T3-T4 shuttle buses will be suspended. Public buses will continue to serve T4.

Can private hire vehicles continue to pick up / drop off staff at T4?

Yes, private hire vehicles can use the Arrival Pick-up points at T4.

Will there still be taxis serving T4?

Taxis will not serve T4 as the taxi stand will be closed.  However, taxis and private hire cars can drop passengers off at the T4 Arrival Pick-Up. Only private hire cars will be allowed to pick up passengers at the T4 Arrival Pick-Up.

Will Departure and Arrival kerb-side doors be open?

No, these doors will be locked.  

Retail & F&B Outlets

Will the public/transit retail and F&B outlets at T2 be open?

Landside/airside retail and F&B outlets at T2 will be closed. You can still continue to patronise outlets in the other terminals and Jewel. 

Will the staff canteen at T2 be open?

Yes, staff canteen at T2 will remain open.

Are there essential stores in T4 and will they be open?

There will not be any stores open in T4. 

Will the public/transit retail and F&B outlets at T4 be open?

All retail and F&B outlets in T4 will be suspended. 

Facilities & Services

Will CAG offices in T2 be affected?

CAAS and CAG offices will remain accessible.

Will the ATM machines in T2 continue to operate?

All ATM machines will be closed except for those located at T2 basement. 

Will UOB bank be relocated to another terminal?

UOB bank at T2 basement will continue to operate.

Will the SingPost at T2 be open?

SingPost will be closed w.e.f 13 April 2020.

Will the Raffles Medical clinic at T2 basement remain open?

The RMG clinic at the T2 basement will be closed. Please head to the RMG clinic at T3 B2 for your medical needs.

Will the T2 Airport Police Post and Pass Office be open?

The T2 Airport Police Post at Departure Hall will remain open. Visitor Pass Office at T2 Basement will be closed. Visitors pass exchange will continue to be available at T1 and T3. However, the Airport Pass office at T2 Basement for seasonal pass holders will continue to open.

Will the Raffles Medical clinic at T4 be closed?

Yes, the Raffles Medical clinic at T4 will be closed. Please go to the Raffles Medical clinic at T3 Basement 2 to seek medical attention if necessary.

Will the ATM machines continue to operate?

The ATM machines will continue to be operational.

Will the T4 Visitor Pass Office be open?

The T4 Visitor Pass Office will be closed. The Visitor Pass Office at T1 and T3 will be open.