Tested at the highest level
The criteria for the selection of chairs seems like an endless list, but safety and durability take priority. Seat testing is serious business at Changi Airport, as the CEO himself has tested each type of chair in the terminals before they are deployed.
"Our senior management conducts a 'bum test' where they try all the shortlisted chairs before reaching a consensus on the best seats for our passengers," explains Mr Ho.
With more than 55 million passengers passing through the airport in 2015 alone, the seats at Changi not only have to be comfortable, they also need to be able to withstand the test of time.
All seat fabrics are put through the Martindale rub test – a test to ensure material durability – and have to withstand at least 50,000 rubs. Materials are also anti-stain and toxic-free, and have colour fasteners to ensure passengers' clothes are protected when they enjoy the seats.