The dynamic travel industry is characterised by a fast-changing retail landscape reflective of constantly evolving consumer preferences. To strengthen our position as a competitive air hub, we innovate and create fresh concepts to inject vitality to our transit and public malls, delivering a revolutionary retail experience to the public, passengers and the airport community.
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Revolutionising Airport Retail
Innovative Retail Strategies
We firmly believe in growing together with our concession partners through continuous innovation and effective collaboration. Through pioneering fresh retail experiences, we are able to offer a wealth of opportunites for retail brands to showcase themselves to the world, creating an ideal place for them to build and grow their businesses.
Fresh Retail Experiences
Changi Millionaire
Our anchor promotion awards S$1,000,000 to one lucky shopper a year at Changi Airport, and allows travellers to take part in instant-win draws. This annual affair drives footfall and greatly encourages customer spend.
Changi First
We frequently work with our valued partners to bring exclusive product launches and events to travellers. With us, you'll sharpen your brand's first-mover advantage and gain an edge over the competition.
You Shop, We Absorb
Changi Airport offers an airport-wide 'Flying or Not, You Shop, We Absorb' programme, allowing retailers in the public areas to absorb 7% GST with the free Changi Rewards card, and creating exceptional value for shoppers.Engaging Platforms
iShopChangi: Our E-commerce Platform
Even before arriving at Changi Airport, passengers who are flying can make tax-free and duty-free purchases in the comfort of their homes or hotel rooms with iShopChangi, eliminating the need to rush while in transit.
Changi Rewards: Loyalty Programme
Our loyalty programme allows customers to earn points for every dollar spent. Accumulated points can be redeemed for exclusive savings, rewards or rebates. Best of all, sign-up is free.
iKiosks at the Airport
Smart kiosks within the airport display area maps, as well as a directory of shopping and dining outlets. They also display the latest promotions to raise the awareness and profile of your brand with our passengers.Unwavering Support
Shopping Concierge
From perfumes and liquor, to fashion and gifts, you can count on our team of experts to be the additional brand ambassadors for your brand.In partnership with you, we collaborate to provide our passengers a tailored Changi Retail Experience and build awareness for the products and promotions you offer
Quality Service Management
Your continued success is ours too. We work closely with you and your retail staff to deliver the exceptional Changi Experience: Personalised, Stress-free and Positively Surprising.
In addition to a continual training programme, our generous service-excellence incentive schemes motivate and reward front-line staff.
Customer Discovery and Insights
We leverage on our experienced team of business analysts and comprehensive data sources to establish a holistic view of our customers, carry out market research, and formulate strategies to support your growth and development at Changi Airport.
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Supporting the Growth of our Stakeholders
We are committed to supporting the growth of our airport stakeholders, through the lease of quality rentable premises and competitive aeronautical charges.
Quality Rentable Premises
It is the collaborative effort of all airport stakeholders that drive the efficient operations at Changi Airport. We lease quality rentable premises, such as offices, lounges and warehouses/storerooms—including those within our Changi Airfreight Centre—to our aviation partners, supporting their real estate needs and facilitating their growth and expansion.
Competitive Aeronautical Charges
Changi Airport is dependent on the successes of our airline partners and airport stakeholders. As such, we ensure our airport charges, including aircraft landing fees, parking fees and passenger services fees, remain competitive to maintain Changi Airport’s role as an international air hub.
