Relocation of Jetstar
Jetstar will operate from Terminal 4 from 22 March. Please check here or iChangi app for the latest flight information.
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Airport Emergency Service
We provide a Category 10 level of fire protection, the highest possible fire protection coverage in accordance to ICAO standards.
Airport Emergency Service Team
Highly trained and always ready, the Airport Emergency Service (AES) remains on guard 24/7.
Their mission is to protect and save lives, minimise property damage, and facilitate the quick return of the Changi aerodrome to normal operations.
Airport Emergency Plan
The Airport Emergency Plan at Changi coordinates the efforts of mutual aid agencies within the airport and its immediate vicinity. The AES team is responsible for managing the Airport Emergency Plan and takes charge of the rescue and fire-fighting and other crash site operations of this plan.
This plan is tested annually in the form of full-scale aircraft crash exercises with good support from the mutual aid agencies. AES also responds to other emergency situations within the airport. This includes response to dangerous goods incidents or bomb warnings, as well as chemical or biological threats.
Safety Infrastructure
At all times, AES fire-fighting vehicles respond to the scene of an aircraft accident in 2 minutes, not exceeding 3 minutes and bring the fires under control within a minute upon arrival. This is swiftly followed by rescue and evacuation efforts to nearby medical facilities.
In line with ICAO's recommendation to deal with aircraft crashes in the waters surrounding the airport, AES is equipped with sea rescue capabilities. It has a fleet of emergency resources based in a Sea Rescue Base off the waters of Changi Airport. Operating highly specialised emergency vessels and equipment in the event of aircraft incidents out at sea, the Sea Rescue Base is also the only hovercraft operator in Singapore.
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Aerodrome Safety
The Aerodrome Safety Unit is involved in implementing and maintaining an effective and robust safety management system as well as ensuring compliance with safety regulatory requirements.
Safety management system
All levels of management and staff are committed to adopting leading practices in managing safety and risks, in line with international and national standards to achieve the highest level of safety performance.
The Aerodrome Safety Unit (ASU) is involved in implementing and maintaining an effective and robust safety management system as well as ensuring compliance with safety regulatory requirements. The core functions of the ASU are to:
- Ensure that all safety processes within the organisation are aligned
- Monitor the safety performance of operational groups
- Manage the confidential hazard identification process
- Provide guidance and advice on safety management matters
Safety reporting
Changi Airport Group is committed to the establishment of a process where hazards that are likely to jeopardise safety or weaken safety defences are proactively identified and managed.
The online hazard reporting application is a voluntary and confidential reporting system that is managed by the ASU. It provides a channel for airport users to report hazards and offer suggestions to address the hazards. No action shall be taken against any personnel who reports a safety concern unless it is due to an illegal act, gross negligence, and/or deliberate or wilful disregard of regulations or procedures. Please click here to report a hazard.
In addition to the online hazard reporting channel, airport users who wish to report hazards which require immediate attention may do so at the following 24/7 hotline numbers:- +65 6541 2424 (Changi Airport)
- +65 6481 5077 (Seletar Airport)
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Aviation Security
Ensuring the safety and security of passengers is critical to all our operations. That is why, at Changi Airport, we implement the strictest security measures in line with ICAO recommendations.
Security Videos
To better inform our staff and visitors on airport security in Changi, we have prepared airport security videos in various languages.
