• (1/3) For information on the measures Changi Airport has put in place against Covid-19, please click here.
  • (2/3) The opening hours for Shop & Dine outlets may have changed. For more details and the list of outlets which remain open in Changi Airport and Jewel, please click here.
  • (3/3) For the latest Covid-19 regulations regarding travel to and through Singapore, please click here.
  • (4/4) Please note that all Changi Rewards services are not available from 19 May 2020 02:00AM to 19 May 2020 05:00AM (SG time) due to a system enhancement. Please write in to us with your receipts attached at enquiry@changiairport.com for crediting of Changi Rewards points.

Ever wondered why Changi Airport is designed the way it is? Interested in the innovation and technology in Changi’s terminals?

Discover how Changi creates the best passenger experience possible. For Singapore-based schools or organisations, you can sign up for Changi’s airport tours! For more information, please refer to our FAQs

The Changi Experience tour

Visitors will find out how technology is combined with innovative design concepts in Changi’s Terminal 4 (T4). Learn about T4’s “Wow” design features, the thinking behind the Changi Experience, and how efficiency and productivity is achieved through process redesign. After the T4 tour, visitors will go on a bus ride through parts of Changi’s airside, to understand how different airport partners work together to ensure the passenger journey through Changi is smooth and seamless. 


The minimum group size is 20 and maximum group size is 30. For groups larger than 30 persons, organisations should make two tour bookings.

Yes, but visitors who require wheelchair assistance will need to be accompanied by a fellow visitor, as the tour includes a short bus ride from Terminal 4 to Terminal 2.

The whole tour will take approximately 2 hours to complete.

The tour will start in Terminal 4 and end at Terminal 2.  Participants who drove to the airport can take a short complimentary shuttle bus ride between Terminals 2 and 4, to collect their cars after the tour.

Once your tour date has been confirmed, you will be sent a link to make payment online. Only credit card payments are accepted.

Refreshments are not included as part of the tour but participants can enjoy Changi Airport’s food and beverage options on their own after the tour.

Yes, you will need to go through security screening before entering the T4 transit area. Please do not bring along any liquids, aerosols or gel (LAGs) of more than 100ml, as these will be discarded during the security screening process.

As you will be going through security checks soon after the start of the tour, we advise against bringing bottled water. You may wish to bring along an empty bottle, and fill it up at the water dispensers after you have passed the security checks. 

Please wear comfortable walking shoes as there will be quite a bit of walking involved. 

No, the entire tour is held indoors or under shelter. The tour includes a short bus ride from Terminal 4 to Terminal 2, but the bus bay is fully sheltered.

There will not be a sit-down presentation during this walking tour as your guide will be sharing details of Changi Airport as you make your way through Terminal 4.

Yes, please bring along the identification document which corresponds to your details submitted for security clearance, i.e, NRIC if NRIC number was used, or work permit if work permit number was used.