What we do
Creating a world-class Changi Experience
Putting a smile on the face of every passenger passing through the gates of Changi Airport each year is not an easy feat. That’s why we’re always in search of people who have the drive to excel and the passion for service; to deliver a world-class Changi Experience.
Airport Management is the team that manages the operational needs of Changi and Seletar Airports. Our roles include ensuring effective operations, establishing robust safety and security measures, creating state-of-the-art facilities, providing delightful customer service and promoting innovative events in close partnership with various airport agencies and airlines.
Meet our people
What it's like to work in Airport Management.
I am currently working in the Airside Operations Division, which is responsible to oversee the ground activities at the apron and baggage areas. Our goal is to ensure that departing passengers get to their destination on time while arriving passengers can get their bags with minimal delay. This requires a high level of coordination and collaboration amongst the many airport partners as we continually strive to ensure every passenger, every bag and every flight has a smooth experience in Changi Airport. Even as we continue to grow, we will continually challenge ourselves to maintain the high level of efficiency that Changi Airport is renowned for.
As part of the Airside Management team, I am responsibe to maintain safety oversight of ground handling activities and conduct obstacle inspections, to ensure that Changi Airport remains a safe place to work in. One of the unique things we do include bird watching. It is indeed an essential task to ensure that the airport is safe for both departing and arriving passengers as well as flights.
Being awarded the world's best airport year after year is no mean feat. At Airport Operations Management, there is a concerted effort to continuously innovate the Changi Experience and I'm proud to be part of the team that works towards delivering an unparalleled service standard. Specifically, I'm involved in the introduction of technological innovations, immersive multi-sensory projects and new processes to enhance operations and passenger experience in existing and new terminals.
Sim Pei Wen,
It's not everyday that you get a chance to be involved in designing and shaping a brand new passenger terminal, much less at the world's best airport! As part of the T4 Operational Readiness and Airport Transfer (ORAT) team, I work closely with my passionate colleagues to ensure that the new terminal will provide the best possible experience for our passengers. I also help to conceptualise, design, and implement self-service initiatives (such as Self Check-in Kiosks, Self Bag Drops, and Self Boarding Gates) across Changi to enhance productivity and capacity throughput. Transforming the journey of our passengers is indeed, an ongoing journey for us in operations. The excitement never ends!
Chua Ching Hock,
Development Operations (Terminal 4)
Some say that Singapore’s Changi Airport is one of the best maintained buildings in Singapore! Indeed, our associates take pride in the upkeep of the terminals and have no qualms sticking their nose in toilets just to ensure that they are fit for our passengers use. It’s no wonder that we have one of the cleanest toilets in Singapore!
CAG is not just another company. To me, it is home. Home where bosses and colleagues are not just co-workers but mentors and family. No matter how busy they are, they have always made time to talk to me about my career and life, teach me the intricacies of airport operations, or place Vitamin C beverages on my table when I do fall ill. I believe my greatest achievement since joining Changi will be growing the Departure Experience team into the team it is today. We started back in August 2014 with many new team members after our reorganisation. Since then, I am proud to see them blossoming in their roles and confidently holding their own at work. It is my greatest wish that they continue to learn and grow in their career and develop resilience and tenacity that will see them through tough times.
With approximately 900 flights and 147,000 passengers passing through Changi Airport daily, you can be sure to meet different profiles of passengers caught in diverse situations. As part of the Ground Operations team, I work closely with our airport partners to provide a seamless and efficient experience for each and every passenger, helping to resolve anything and everything that may hinder the Changi experience. No matter how perfect a plan is, operational abnormalities is bound to happen and it is our job to think fast and act fast to overcome them. It is this dynamic environment that makes my job exciting and challenging at the same time!
My job is just like orchestrating a world-class team of musicians to give the audience a memorable time. I work with the various partners of the airport to ensure smooth operations with the aim to provide all those who passes thru our airports (Changi and Seletar) a stress-free, personalized and positively surprising experience to our visitors. My greatest satisfaction comes from seeing all the smiling faces passing through our airports
Koh Yang Yang,
I have been with the Corporate IT & Technology (CIT) Division for 7 years. I am responsible for the customer facing digital channels such as websites, mobile applications and kiosks. Every part of CAG is dedicated to serving our customers. At CIT, we share that vision. We deliver systems to engage the customer, and design and enhance processes to ensure that our passengers have an enjoyable experience at Changi.
Working in the CIT Division is both challenging and exciting. Because of CAG's dedication to improving our customers' experience, we are always acquiring and integrating the latest technology. The learning never stops.
I am proud to be part of the world's best airport and a member of the CAG family.
Corporate IT and Technology
Frequently asked questions
- After submitting my application, how will I know if I have been shortlisted for the position?
- How long does the shortlisting process take?
- I am unable to upload my resume in JobsDB. Please advise how I should proceed.
- I am unable to submit my online application for a position at Changi Airport Group.
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