JOIN US ON A LEARNING ADVENTURE

 

Come along for a fun journey of discovery and learn what makes Singapore Changi Airport an embodiment of world-class service, efficiency and positively surprising experiences for travellers and non-travellers alike. 

 

Learning Journeys are conducted at Changi Experience Studio, located within Jewel Changi Airport.

LEARNING JOURNEYS & WORKSHOPS FOR ADULTS

 

Select from a specially curated range of programmes for adults to gain a deeper understanding of how Changi Airport is managed and its innovation journey. Find out about the inner workings of airport operations, experience creation and what it takes to develop a global air hub.


With defined learning outcomes for each module, participants will be able to take away transferrable concepts from the programmes and apply them at their own workplace or for personal growth. Programmes are tailored for different learner profiles across all levels. Corporate participants can benefit from the sharing of real-world industry insights.

 

PROGRAMME MODULES

Managing The World's Most-awarded Airport

Learn about CAG's airport management philosophy which has underpinned Changi Airport's development and growth over the past 40 years.

Planning The Best Airport Of The Future

Drawing heavily from CAG's experience with Terminal 4 and Jewel Changi Airport, get a glimpse of CAG's planning philosophy, design principles and approach to innovation and transformation in designing an airport that is ready for the future.

Digital Innovation: A Way Of Working

Learn about how CAG drives its digital innovation efforts and how it is building a culture of innovation. Gain insights into how CAG's digital squads solve problems and create value through 'out-of-the-box' ways, and the projects that have materialised as a result.

 

The Changi Way Of Service

Behind the world's most awarded airport is a vast community of more than 200 airport partners and 50,000 staff across diverse functions, coming together to deliver first-class service across all airport touchpoints. Learn more about CAG's holistic Quality Service Management programme, designed to build a culture of service excellence. 

Forging a Sustainable Changi

While Changi Airport continues to push the boundaries and set the standards for the World’s Best Airport and air hub, sustainability remains an integral part of our business. Learn about CAG's sustainability approach and the initiatives being implemented at Changi Airport to achieve a more sustainable future. 

Unleash the Power of Social Media: Craft Compelling Content

In an ever-evolving landscape, social media can be a vital tool for marketing and public relations. Discover best practices in social media management, build impactful content marketing strategies with expert guidance and take the first step to becoming a proficient social media strategist!

Curating Art At Changi

Changi Airport houses one of Singapore's largest art collections, ranging from kinetic installations to sculptures and paintings. Learn about the key themes that anchor Changi Airport's art collection and gain a deeper appreciation of the curatorial journey of a commissioned art piece at Changi Airport.

Horticulture Bootcamp

Learn about how CAG has integrated greenery into Changi Airport's design, the creative process of designing landscaping exhibits, and the work behind caring for one of the world's largest indoor collection of plants. 

Creating a Stress-Free Changi Experience

As one of the busiest international aviation hub in the world, waiting in lines are inevitable during peak hours. Learn about how CAG redesigned processes and reimagined passengers’ journeys to remove the hassle of waiting.

Design Thinking at Changi Airport

Service design plays an important role in ensuring a human-centric way of designing passenger experience. Learn how CAG applies Design Thinking methodology in service design and leverage various tools to understand, design and test ideas that bring positive impact to our passengers’ lives. 

 

 

ACTIVITIES & WORKSHOPS

The Amazing Jewel Quest for Team Bonding

Embark on an exciting quest around Jewel Changi Airport to discover fun facts about Jewel and Changi Airport! Use your senses to look for clues and conquer challenges as you explore the wonders of the airport at this quest! As part of the fun, learn about how the airport works through games and interactive exhibits at Changi Experience Studio.

Service Design Thinking Workshop

Go in-depth and discover how CAG applies Design Thinking methodology in service design, leveraging various tools to understand, design and test ideas that bring positive impact to our passengers’ lives. Participants will also be challenged to reflect on their own experience with service design and how they might approach it.

Through the workshop, participants will have the opportunity to put into practice Design thinking framework and tools on their own problem statements.

Crisis Communications Workshop

When an emergency or crisis happens, organisations may face intense media and public scrutiny on how they handle the crisis, especially so with social media. The reputation of the brand is at stake, depending on how well the crisis is managed.

Through this half-day workshop, participants will gain valuable insights into crisis communications planning at Changi Airport and learn about various aspects of crisis management and communications.

 

 

ENQUIRIES AND CUSTOMISED TOURS

We're happy to connect with you.

Contact us at ces.sales@changiairport.com for enquiries and customisation requests. 

For customisation requests, please also share your requirements with us.



LEARNING JOURNEYS & WORKSHOPS FOR STUDENTS

 

Select from a specially curated range of programmes for students to gain a deeper understanding of how Changi Airport is managed and its innovation journey. Find out more about the inner workings of airport operations, experience creation and what it takes to develop a leading air hub.


With defined learning outcomes for each module, participants will be able to take away key concepts and formulate new learning mindsets. Programmes are tailored to different learner profiles. For primary and secondary students, there are modules designed to fit National Education learning objectives too.

PROGRAMME MODULES

RECOMMENDED FOR UPPER PRIMARY TO SECONDARY SCHOOL STUDENTS

The Singapore Story: Changi Airport Chapter

Learn first-hand from an airport manager about the history and development of Changi Airport, and how the airport community stayed resilient while battling against Covid-19 at the frontline. Option for introduction to aviation careers.

RECOMMENDED FOR UPPER PRIMARY STUDENTS & ABOVE

Careers at The World's Most-awarded Airport

Interested in a career in the aviation industry and being part of the 50,000-strong airport community? Embark on this interactive learning journey and discover the various job opportunities available across Changi Airport.

RECOMMENDED FOR SECONDARY SCHOOL STUDENTS & ABOVE

Managing The World's Most-awarded Airport

Learn about CAG's airport management philosophy which has underpinned Changi Airport's development and growth over the past 40 years.

RECOMMENDED FOR POST-SECONDARY STUDENTS & ABOVE

Planning The Best Airport Of The Future

Drawing heavily from CAG's experience with Terminal 4 and Jewel Changi Airport, get a glimpse of CAG's planning philosophy, design principles and approach to innovation and transformation in designing an airport that is ready for the future.

RECOMMENDED FOR SECONDARY STUDENTS & ABOVE

A Day In The Life Of A Changi Airport Horticulturist

Learn how CAG has integrated greenery into Changi Airport's design, the creative process of designing landscaping exhibits, and the work behind caring for one of the world's highest indoor collection of plants. 

RECOMMENDED FOR SECONDARY SCHOOL (ART ELECTIVE) STUDENTS

Changi Art Odyssey

Embark on a guided sketchwalk around Changi Airport and learn about how art is integrated with the airport's experience, and how art pieces are curated.

RECOMMENDED FOR POST-SECONDARY STUDENTS SPECIALISING IN THE ARTS

Curating Art At Changi

Learn about the key themes that anchor Changi Airport's art collection and gain a deeper appreciation of the curatorial journey of a commissioned art piece at Changi Airport.

RECOMMENDED FOR SECONDARY STUDENTS & ABOVE

Growing The Changi Air Hub

Learn from CAG's air hub team on how they develop Changi Airport as a global air hub and what it takes for them to maintain Changi's leading position in a highly competitive global aviation landscape. 

RECOMMENDED FOR UPPER SECONDARY STUDENTS & ABOVE

Creating a Stress-Free Changi Experience

As one of the busiest international aviation hub in the world, waiting in lines are inevitable during peak hours in Changi Airport. Learn about how CAG redesigned processes and reimagined passengers’ journey to remove the hassle from waiting.

RECOMMENDED FOR POST-SECONDARY STUDENTS & ABOVE

Design Thinking at Changi Airport

Service design plays an important role in ensuring a human-centric way of designing passenger experience. Learn how CAG applies Design Thinking methodology in service design and leverage various tools to understand, design and test ideas that bring positive impact to our passengers’ lives. 

 

 

ACTIVITIES & WORKSHOPS

Interactive Learning Journey at Changi Experience Studio

Embark on an interactive learning journey at digital attraction, Changi Experience Studio! Through 10 difference content zones featuring interactive exhibits, games and shows, students will learn about the history and development of Changi Airport, our air hub connectivity, airport operations behind the scenes, and the spirit of teamwork and community behind the world’s leading air hub. 

Find out more about Changi Experience Studio

Quests for Interactive Learning

Enhance your Learning Journey or Changi Experience Studio visit with a fun quest around the airport! Choose the Amazing Airport Quest to learn fun facts about the airport, or Sustainable Airport Quest to find out about the airport's green efforts. Spice up the fun as you race around the airport and Jewel with your school mates as you conquer challenges and create memorable moments! 

Design Thinking Workshop for Young Learners: A Day in the Life of a Changi Trolley

Dive into the world of design thinking and hone your child's creative problem-solving skills in this highly educational, introductory-level workshop. From empathising with problems and identifying the needs of travellers, to prototyping their imagination of an airport of the future, they will have fun while learning to create user-centric solutions. 

Design Thinking Workshop for Tertiary Students: Service Design

Go in-depth and discover how CAG applies Design Thinking methodology in service design, leveraging various tools to understand, design and test ideas that bring positive impact to our passengers’ lives. Participants will also be challenged to reflect on their own experience with service design and how they might approach it.

Through the workshop, participants will have the opportunity to put into practice Design thinking framework and tools on their own problem statements.

 

 

ENQUIRIES AND CUSTOMISED TOURS

We're happy to connect with you.

Contact us at ces.sales@changiairport.com for enquiries and customisation requests. 

For customisation requests, please also share your requirements with us.



Frequently Asked Questions

Changi Experience Studio's Learning Journey Programmes are tailored for different learner profiles ranging from students across all levels to adult learners. For instance, for upper primary and secondary students, there are modules designed to fit National Education learning objectives, while corporate learners can benefit from sharing of real-world industry insights and applications.

 

Content and activities are tailored for different levels of learner profiles, to suit both adult learners and students as relevant.

The prices differ for the various modules and group size. For corporates or schools who would like to add on tours, team bonding activities, attraction or camp experiences, the team is able to customise a programme for you. Do write in to ces.sales@changiairport.com to enquire. 

The learning journey programme is a sit-down sharing session and includes a FAQ section. A tour is considered an add-on for the programme. If you would like to add on a tour,  do write in to ces.sales@changiairport.com to enquire.

Minimum group size is 30 pax per booking. Maximum group size applies to the various venues. Do write in to us at ces.sales@changiairport.com to discuss how we can meet your needs. 

 

To ensure that availability of speakers (airport professionals) and our venues (used to conduct the programmes), do write in to us early to enquire/confirm your booking.