• Any Verified Airport Staff with Airport pass access to transit areas will be eligible for the promotion.

• Any Verified Airport Staff with valid boarding pass. 

A “Verified Staff” refers to an individual who is registered in the Changi Rewards Staff Programme (CRSP). This registration grants access to exclusive staff benefits, including special shopping perks. Without verification, you will not be able to enjoy these staff privileges.

A “staff” icon should appear under staff’s Changi App Rewards Card, indicating that you are a verified staff. If you are not a verified, kindly email to the following email address to get verified:

crsp.enquiry@changiairport.com

The promotion is only applicable to the selected participating stores in the Changi Airport Transit Areas. Please view the full list of participating stores.

The promotion is not applicable for Public Areas and on iShopChangi unless otherwise specified.

The list of excluded outlets in the Promotion is subject to change by CAG at its discretion without prior notice. 
 

The promotion is stackable with GST absorbed and not stackable with 10% staff discount.

For The Shilla Duty Free, the promotion excludes the following brands: Chanel and Dior. 

For Lotte Duty Free, the promotion excludes the following brands: Macallan, Yamazaki; and products: Hibiki 21 Years Japanese Whisky, Hibiki 30 Years Japanese Whisky, Hibiki 40 Years Japanese Whisky, Hakushu 12 Years Japanese Whisky, Hakushu 18 Years Japanese Whisky, Hakushu25 Years Japanese Whisky, Louis XIII.

Yes, you can receive the S$50 return voucher if your nett spend is S$300.

The return voucher will be printed along with the payment receipt for the qualifying purchase. Please check and retain the return voucher as it will not be re-issued. The original receipt is required to be presented with the return voucher for redemption at The Shilla Duty Free. The return voucher requires a minimum spend of S$100 and is limited to 1,000 redemptions.

No, you will not be able to use the S$50 return voucher on the Buy 2 Free 1 Skincare Set promotion. However, if you hit the minimum spend of S$300 for the Buy 2 Free 1 Skincare Set promotion, you will receive the S$50 return voucher for your next purchase.

No. Each return voucher can only be applied to 1 receipt at the respective stores. Combination of return vouchers in a single receipt is not allowed.

For The Shilla Duty Free promotions, each customer is eligible to receive 1 return voucher for each qualifying receipt, up to a maximum of 3 return vouchers. The “Buy 2 Skincare Set and Get 1 Free” promotion is limited to one redemption per receipt, but there is no limit on the redemptions per staff. 

For Lotte Duty Free, TWG Tea, Bacha Coffee and The Cocoa Trees, the promotions may be redeemed multiple times but limited to one redemption per qualifying receipt.

No, the additional discount is not stackable.

No, the additional discount is not stackable.

Yes, the additional discount is stackable. 

To view the full terms and conditions, please click  here.

TERMS AND CONDITIONS FOR CHANGI STAFF FESTIVE TREATS (THE “SHOPPING PROMOTION”)

1. ELIGIBILITY AND PARTICIPATION

1.1. This Shopping Promotion is organized by Changi Airport Group (Singapore) Pte. Ltd. (“CAG”). 

1.2. This Shopping Promotion shall run from 10 October 2025, 00:00 hours (SGT) to 31 October 2025, 23:59 hours (SGT) (the “Promotion Period”).

1.3. The Shopping Promotion is open to all airport staff with a verified “Changi Rewards Airport Staff” account within the Promotion Period (each a “Participant”). For the purposes of this Shopping Promotion:

a. A “Travelling Participant” refers to a Participant holding a valid boarding pass during the Promotion Period; and

b. A “Non-Travelling Participant” refers to a Participant without a valid boarding pass during the Promotion Period.

1.4. Participants must be at least 18 years of age to redeem promotions involving liquor or other age-restricted purchases. Proof of age may be required at the point of purchase.

1.5. By participating in this Shopping Promotion, all Participants shall be bound by the following terms and conditions and all amendments, additions, replacements and modifications hereto as may be made from time to time in CAG’s sole and absolute discretion.

1.6. CAG’s decisions on all matters relating to the Shopping Promotion are final, conclusive and binding on all Participants. CAG reserves the right in its sole and absolute discretion to terminate the Shopping Promotion or to vary the terms and conditions herein at any time at its absolute discretion without further notice.
 

2. CAMPAIGN MECHANICS

2.1. This Shopping Promotion offers the following gifts, discounts and benefits:

• Promotion is only applicable to Participating Stores within the transit area of the airport.

• Unless otherwise set out above, Non-Travelling Participants will be required to pay duties and GST on the relevant purchases.

2.2. The Shopping Promotion is applicable only at selected Participating Stores and for selected Product Categories. Unless otherwise specified in these Terms and  Conditions, promotions under this Shopping Promotion cannot be combined, or used in conjunction, with other existing promotions. The full list of Participating Stores and Product Categories for this Shopping Promotion are as set out below:

2.3. Each Participant is eligible to receive up to a maximum of 3 Return Vouchers from The Shilla Duty Free. The following terms shall apply in respect of the redemption of Return Vouchers:

a. All Return Vouchers are redeemable upon the Participants’ return visit to the relevant Participating Store, with a minimum spend of S$100;

b. Return Vouchers issued by The Shilla Duty Free are valid until 31 October 2025, or such other date as may be indicated on the Return Vouchers;

c. Return Vouchers are non-exchangeable for cash or any other cash equivalents;

d. Return Vouchers are non-transferable;

e. Each Return Voucher can only be applied to 1 receipt at the relevant Participating Store;

f.  Redeeming multiple Return Vouchers on a single receipt is not permitted;

g. Return Vouchers issued by The Shilla Duty Free are not redeemable for Chanel or Dior products, or on the Skincare Set Promotion; and

h. Return Vouchers must be presented with the original receipt of the first purchase at the point of payment.

2.4. Once a Return Voucher is redeemed, it shall not be re-issued in the event that the order is refunded, returned or cancelled. For illustration purposes: if the Participant receives a refund on the purchase on which the Return Voucher was applied, the Return Voucher shall be deemed as redeemed and will not be refunded, replaced or re-issued. In addition, if any qualifying purchase is refunded, returned or cancelled, CAG reserves the right to claw back any benefit received, including any vouchers or gifts.

2.5. The Skincare Set Promotion is valid only on purchases of eligible skincare sets from participating brands. With every purchase of two (2) eligible skincare sets from the participating brands in a single receipt, the Participant shall be entitled to receive one (1) additional skincare set free of charge, with the complimentary set being the lowest-priced skincare set among the three (3) selected. The three (3) skincare sets can be mixed and matched from different participating brands to qualify. 
 

3. LIMITATIONS OF LIABILITY

3.1. All vouchers, discounts, gifts-with-purchases and other benefits under this Shopping Promotion are provided by the respective Participating Stores and are subject to their availability and, where applicable, additional terms and conditions. CAG makes no warranties or representations as to the availability, quality, or suitability of any products, services, vouchers, discounts, gifts-with purchases or other benefits supplied under this Shopping Promotion.

3.2. To the fullest extent permitted by law, CAG shall not be liable for, and each Participant agrees to release CAG and hold harmless from, any claim, loss, injury, damage, or expense arising from or in connection with any:

a. failure or delay in performance by a Participating Store;

b. stock unavailability, product defects, or service issues;

c. misuse or improper redemption of vouchers, discounts or gifts; or

d. error or malfunction of POS systems, payment networks or third-party applications.

3.3. CAG and Participating Stores reserve the right, but shall not be obliged, to substitute any gift or voucher with another item of equal or greater value in the event of unavailability, without prior notice or liability.

3.. CAG makes no representations, warranties or undertakings whatsoever as to any implied terms or conditions with respect to this Shopping Promotion.
 

4. PERSONAL DATA & PRIVACY

4.1. By participating in the Shopping Promotion, each Participant consents to CAG collecting, using, disclosing, storing, and otherwise processing their personal data (including their full names, Changi Rewards number, boarding pass details, and contact information) for the purposes of:

a. Administering and managing the Shopping Promotion; 

b. Verifying eligibility and processing redemptions;

c. Personalising services and communications through Changi Airport platforms to make the user experience smoother and more enjoyable; and

d. Conducting statistical analysis to improve CAG’s products and services. (Clause 4.1(a) to (d) above collectively, the “Relevant Purposes”)

Participants agree and acknowledge that CAG may also disclose such personal data to any of its subsidiaries, affiliates, service providers and/or agents (including those located outside Singapore) for the Relevant Purposes. By participating in the Shopping Promotion, participants consent to CAG’s collection, use, disclosure, storage and other processing of any personal data provided in accordance with all applicable privacy laws and CAG’s Privacy Policy (https://www.changiairport.com/en/privacy-policy.html). 
 

5. MISCELLANEOUS 

5.1. In the event of any inconsistency between these terms and conditions and any other form of publicity collaterals relating to the Shopping Promotion, these terms and conditions shall, to the extent of such inconsistency, prevail.

5.2. No failure or delay by CAG in exercising any right, power, or remedy under these terms and conditions shall operate as a waiver thereof, nor shall any single or partial exercise of the same preclude any further exercise of such right, power or remedy.

5.3. If any provision of these terms and conditions is found to be invalid, illegal or unenforceable by a court of competent jurisdiction, such provision shall be deemed modified to the extent necessary to make it valid and enforceable, and the remaining provisions shall remain in full force and effect.

5.4. A person who is not a party to these terms and conditions shall have no right under the Contracts (Rights of Third Parties) Act 2001 of Singapore to enforce any provision herein.

5.5. CAG may assign or transfer its rights and obligations under these terms and conditions to any third party without the consent of the Participants. Participants may not assign or transfer any of their rights or obligations hereunder.

5.6. These Terms and Conditions may be translated into other languages for reference. In the event of any inconsistency or conflict between the English version and any translated versions, the English version shall prevail and govern.

5.7. These terms and conditions shall be construed and governed in accordance with the laws of the Republic of Singapore. CAG and all participants hereby accept the exclusive jurisdiction of the Singapore courts to rule on any issues or disputes related thereto.

These terms and conditions are updated as of 3 October 2025.