TERMS AND CONDITIONS FOR CHANGI STAFF FESTIVE TREATS (THE “SHOPPING PROMOTION”)
1. ELIGIBILITY AND PARTICIPATION
1.1. This Shopping Promotion is organized by Changi Airport Group (Singapore) Pte. Ltd. (“CAG”).
1.2. This Shopping Promotion shall run from 10 October 2025, 00:00 hours (SGT) to 31 October 2025, 23:59 hours (SGT) (the “Promotion Period”).
1.3. The Shopping Promotion is open to all airport staff with a verified “Changi Rewards Airport Staff” account within the Promotion Period (each a “Participant”). For the purposes of this Shopping Promotion:
a. A “Travelling Participant” refers to a Participant holding a valid boarding pass during the Promotion Period; and
b. A “Non-Travelling Participant” refers to a Participant without a valid boarding pass during the Promotion Period.
1.4. Participants must be at least 18 years of age to redeem promotions involving liquor or other age-restricted purchases. Proof of age may be required at the point of purchase.
1.5. By participating in this Shopping Promotion, all Participants shall be bound by the following terms and conditions and all amendments, additions, replacements and modifications hereto as may be made from time to time in CAG’s sole and absolute discretion.
1.6. CAG’s decisions on all matters relating to the Shopping Promotion are final, conclusive and binding on all Participants. CAG reserves the right in its sole and absolute discretion to terminate the Shopping Promotion or to vary the terms and conditions herein at any time at its absolute discretion without further notice.
2. CAMPAIGN MECHANICS
2.1. This Shopping Promotion offers the following gifts, discounts and benefits:
Participating Store
|
Description
|
Conditions
|
Remarks
|
The Shilla Duty Free
|
For Non-Travelling Participants: 9% GST Absorbed
For Travelling Participants: 9% GST Free
|
No minimum spend
|
Automatically applied to all purchases by Participants
Brand exclusions: Chanel and Dior
10% Staff Discount after 9% GST Absorbed/GST Free not applicable on top of other ongoing in-store promotions
|
10% Staff Discount
|
Buy 2 Get 1 Free Skincare travel sets
(the “Skincare Set Promotion”)
|
No minimum spend
|
Lowest priced set will be deemed as complimentary
Cannot be used in conjunction with 10% staff discount
Return Vouchers cannot be used on the Skincare Set Promotion
|
Receive S$50 return voucher (“Return Voucher”)
|
With a minimum spend of S$300
|
|
Lotte Duty Free |
10% Staff Discount |
No minimum spend |
Automatically applied to all purchases regular priced items
Brand Exclusion: Macallan, Yamazaki,
roduct Exclusion: Hibiki 21 Years Japanese Whisky, Hibiki 30 Years Japanese Whisky, Hibiki 40 Years Japanese Whisky, Hakushu 12 Years Japanese Whisky, Hakushu 18 Years Japanese Whisky, Hakushu 25 Years Japanese Whisky, Louis XII
|
25% discount |
With minimum spend of S$500 |
- Cannot be used in conjunction with 10% staff discount
Not applicable on top of other ongoing in-store promotions
- Brand Exclusion: Macallan, Yamazaki,
Product Exclusion: Hibiki 21 Years Japanese Whisky, Hibiki 30 Years Japanese Whisky, Hibiki 40 Years Japanese Whisky, Hakushu 12 Years Japanese Whisky, Hakushu 18 Years Japanese Whisky, Hakushu 25 Years Japanese Whisky, Louis XIII
|
Free Delivery |
With minimum spend of S$300 |
Available for purchases made by Non-Travelling Participants only
Valid for Singapore delivery addresses only
Limited to 1 delivery location per receipt
|
BACHA Coffee |
10% Staff discount for takeaway coffee and pastries |
No minimum spend |
|
S$8 Discount |
With minimum spend of S$60
|
Cannot be used in conjunction with other promotions, staff privileges, discounts and/or vouchers
Only applicable on regular priced items
|
TWG Tea
|
S$8 Discount
|
With minimum spend of S$60
|
|
The Cocoa Trees
|
10% Staff discount
|
With no minimum spend
|
|
S$8 Discount
|
With minimum spend of S$60
|
Only applicable on regular priced items
Can be stacked with 10% Staff discount
The minimum spend is after any in-store promotions applied
|
Promotion is only applicable to Participating Stores within the transit area of the airport.
Unless otherwise set out above, Non-Travelling Participants will be required to pay duties and GST on the relevant purchases.
2.2. The Shopping Promotion is applicable only at selected Participating Stores and for selected Product Categories. Unless otherwise specified in these Terms and Conditions, promotions under this Shopping Promotion cannot be combined, or used in conjunction, with other existing promotions. The full list of Participating Stores and Product Categories for this Shopping Promotion are as set out below:
S/N
|
Product Categories
|
Locations
|
Participating Stores
|
1
|
Perfume & Cosmetics
|
Terminal 1, 2, 3 & 4 Transit Area
|
The Shilla Duty Free
|
2
|
Liquor only
|
Terminal 1, 2, 3 & 4 Transit Area
|
Lotte Duty Free
|
3
|
Chocolate/Candy/Delicatessen
|
Terminal 1, 2, 3 & 4 Transit Area
|
Bacha Coffee
TWG Tea
The Cocao Tree
|
2.3. Each Participant is eligible to receive up to a maximum of 3 Return Vouchers from The Shilla Duty Free. The following terms shall apply in respect of the redemption of Return Vouchers:
a. All Return Vouchers are redeemable upon the Participants’ return visit to the relevant Participating Store, with a minimum spend of S$50;
b. Return Vouchers issued by The Shilla Duty Free are valid until 31 October 2025, or such other date as may be indicated on the Return Vouchers;
c. Return Vouchers are non-exchangeable for cash or any other cash equivalents;
d. Return Vouchers are non-transferable;
e. Each Return Voucher can only be applied to 1 receipt at the relevant Participating Store;
f. Redeeming multiple Return Vouchers on a single receipt is not permitted;
g. Return Vouchers issued by The Shilla Duty Free are not redeemable for Chanel or Dior products, or on the Skincare Set Promotion; and
h. Return Vouchers must be presented with the original receipt of the first purchase at the point of payment.
2.4. Once a Return Voucher is redeemed, it shall not be re-issued in the event that the order is refunded, returned or cancelled. For illustration purposes: if the Participant receives a refund on the purchase on which the Return Voucher was applied, the Return Voucher shall be deemed as redeemed and will not be refunded, replaced or re-issued. In addition, if any qualifying purchase is refunded, returned or cancelled, CAG reserves the right to claw back any benefit received, including any vouchers or gifts.
2.5. The Skincare Set Promotion is valid only on purchases of eligible skincare sets from participating brands. With every purchase of two (2) eligible skincare sets from the participating brands in a single receipt, the Participant shall be entitled to receive one (1) additional skincare set free of charge, with the complimentary set being the lowest-priced skincare set among the three (3) selected. The three (3) skincare sets can be mixed and matched from different participating brands to qualify.
3. LIMITATIONS OF LIABILITY
3.1. All vouchers, discounts, gifts-with-purchases and other benefits under this Shopping Promotion are provided by the respective Participating Stores and are subject to their availability and, where applicable, additional terms and conditions. CAG makes no warranties or representations as to the availability, quality, or suitability of any products, services, vouchers, discounts, gifts-with purchases or other benefits supplied under this Shopping Promotion.
3.2. To the fullest extent permitted by law, CAG shall not be liable for, and each Participant agrees to release CAG and hold harmless from, any claim, loss, injury, damage, or expense arising from or in connection with any:
a. failure or delay in performance by a Participating Store;
b. stock unavailability, product defects, or service issues;
c. misuse or improper redemption of vouchers, discounts or gifts; or
d. error or malfunction of POS systems, payment networks or third-party applications.
3.3. CAG and Participating Stores reserve the right, but shall not be obliged, to substitute any gift or voucher with another item of equal or greater value in the event of unavailability, without prior notice or liability.
3.. CAG makes no representations, warranties or undertakings whatsoever as to any implied terms or conditions with respect to this Shopping Promotion.
4. PERSONAL DATA & PRIVACY
4.1. By participating in the Shopping Promotion, each Participant consents to CAG collecting, using, disclosing, storing, and otherwise processing their personal data (including their full names, Changi Rewards number, boarding pass details, and contact information) for the purposes of:
a. Administering and managing the Shopping Promotion;
b. Verifying eligibility and processing redemptions;
c. Personalising services and communications through Changi Airport platforms to make the user experience smoother and more enjoyable; and
d. Conducting statistical analysis to improve CAG’s products and services. (Clause 4.1(a) to (d) above collectively, the “Relevant Purposes”)
Participants agree and acknowledge that CAG may also disclose such personal data to any of its subsidiaries, affiliates, service providers and/or agents (including those located outside Singapore) for the Relevant Purposes. By participating in the Shopping Promotion, participants consent to CAG’s collection, use, disclosure, storage and other processing of any personal data provided in accordance with all applicable privacy laws and CAG’s Privacy Policy (https://www.changiairport.com/en/privacy-policy.html).
5. MISCELLANEOUS
5.1. In the event of any inconsistency between these terms and conditions and any other form of publicity collaterals relating to the Shopping Promotion, these terms and conditions shall, to the extent of such inconsistency, prevail.
5.2. No failure or delay by CAG in exercising any right, power, or remedy under these terms and conditions shall operate as a waiver thereof, nor shall any single or partial exercise of the same preclude any further exercise of such right, power or remedy.
5.3. If any provision of these terms and conditions is found to be invalid, illegal or unenforceable by a court of competent jurisdiction, such provision shall be deemed modified to the extent necessary to make it valid and enforceable, and the remaining provisions shall remain in full force and effect.
5.4. A person who is not a party to these terms and conditions shall have no right under the Contracts (Rights of Third Parties) Act 2001 of Singapore to enforce any provision herein.
5.5. CAG may assign or transfer its rights and obligations under these terms and conditions to any third party without the consent of the Participants. Participants may not assign or transfer any of their rights or obligations hereunder.
5.6. These Terms and Conditions may be translated into other languages for reference. In the event of any inconsistency or conflict between the English version and any translated versions, the English version shall prevail and govern.
5.7. These terms and conditions shall be construed and governed in accordance with the laws of the Republic of Singapore. CAG and all participants hereby accept the exclusive jurisdiction of the Singapore courts to rule on any issues or disputes related thereto.
These terms and conditions are updated as of 3 October 2025.