To sign up, download the Changi App or visit Changi Rewards website. Upon submission, activate your Changi Account through the verification link sent to your registered e-mail address. After activation, you may now access your Changi Rewards e-Card through the Changi App or Changi Rewards website.

The Changi Rewards programme is open to all applicants who are 16 years old and above at the time of application.

Your membership starts immediately upon submission of your completed registration. However, you are required to activate your Changi Account before you are able to login to your Changi Rewards account.

Changi e-Voucher(s) Flexi can be used at participating outlets in Changi Airport and Jewel Changi Airport. Refer to this [LINK] for the participating and exclusion list in Changi Airport and Jewel Changi Airport.

No, each person is entitled to one Changi Rewards membership sign-up. CAG reserves the right to void any one of the duplicate accounts.

Changi Rewards membership is non-transferrable. If any member is found using someone else’s purchase to accumulate points for his own account, CAG reserves the right to terminate the use of his card.

You can use your Changi Rewards e-Card to earn points at all participating stores in Changi Airport, on iShopChangi.com, at Jewel Changi Airport and on our partners’ platforms.

There is no expiry date to Changi Rewards membership.

Changi Rewards has gone digital and we do not print any more physical cards. You may now access your Changi Rewards account and e-Card through the Changi App or Changi Rewards website.

Changi Rewards membership is strictly non-transferable.

To cancel your Changi Rewards membership, please write in to us through the Contact Us webform. Kindly note that if you cancel your Changi Rewards membership, your Changi Account and other Changi Airport related digital accounts will be terminated. You will no longer be able to use your points and enjoy all the privileges of the programme.

You may check your membership tier by logging into the Changi App or Changi Rewards website.

Your upgrade status begins the moment you have completed the transaction that qualifies you for the new tier, and it will be valid for one year from the month of spending. For example, if you qualify for Gold tier on 3 May 2023, your membership in Gold tier shall end on 2 May 2024.

For more information on assessment period, please refer to the Changi Rewards Terms & Conditions here.

If you did not successfully meet the spending requirement to extend your current tier (Gold, Platinum or Monarch), you will be downgraded to either Member, Gold or Platinum tier for the next year, depending on your cumulative spend.

Points will be awarded into your account immediately upon payment and are available for redemption after seven (7) calendar days from the time the points were earned.

For bonus points during promotional period, please follow the Terms and Conditions of the respective promotions to understand the grace period to award your bonus points.

You may check your points balance and transactions by logging in to the Changi App or Changi Rewards website.

Points balance will also be printed at the bottom of the receipt with every purchase if you present your Changi Rewards e-Card at any participating Changi Airport and Jewel Changi Airport outlets. Only rolling 12-month points accumulated will be reflected on the receipt.

Yes, you may submit your receipts for the qualifying transactions through the Contact Us webform, or chat with MAX. Such receipt(s) must be in good condition and not more than seven (7) days old from the receipt date.

No. Points earned are non-transferable.

Points are awarded based on the nett spend after deduction of discounts and voucher redemptions at all participating outlets. Payment made using Changi e-Voucher(s), Changi e-Voucher(s) Flexi, and all other In-Store Vouchers are not entitled to Changi Rewards points. Purchases of Gift/In-Store Vouchers are not entitled to Changi Rewards points too.

From 1 April 2022, a S$5,000 nett spend cap on the number of points awarded will be implemented for every shop and dine transaction you made at Changi Airport, Jewel Changi Airport, iShopChangi or with our partners.

There is no points cap for Monarch members.

The maximum earned points for each tier will be 5,000 points for Member, 10,000 points for Gold and 30,000 points for Platinum based on S$5,000 nett spending in a single receipt. For Monarch members, there is no cap on the maximum earned points for every transaction, i.e. Monarch members will earn the number of CR points with the earn rate of S$10 = 80 Changi Rewards Points for all transactions.

The maximum earned points for each tier will be 5,000 points for Member, 10,000 points for Gold and 30,000 points for Platinum based on S$5,000 nett spending in a single receipt. For Monarch members, there is no cap on the maximum earned points for every transaction, i.e. Monarch members will earn the number of CR points with the earn rate of S$10 = 80 Changi Rewards Points for all transactions.

If you are a Platinum member, the maximum earned points will be 60,000 (S$20,000 nett spend = 30,000 points + S$10,000 nett spend = 30,000 points) based on the receipt from Store A and receipt from Store B.

If you are a Monarch member the maximum earned points will be 240,000 points (S$20,000 nett spend = 160,000 points + S$10,000 nett spend = 80,000 points) based on the receipt from Store A and receipt from Store B.

There is no limit to the maximum number of points per day/month/year as it is set based on per transaction. As such, you may continue to spend on multiple items within a store or across different stores.

Changi Rewards points can be used to redeem for Changi e-Voucher(s) or e-Voucher(s) Flexi to offset your purchases, parking rebates, premiums, KrisFlyer miles and many more. Find out more on our Rewards Catalogue.

Changi Rewards points earned must be redeemed within 12 months from the date of deposit, expiring by the last day of the rolling 12th month. Any unutilised points will expire and be forfeited, i.e Points deposited on 23rd June 2024 must be redeemed before 30th June 2025.

No, Changi Rewards points are non-transferable.

Yes, you can redeem Changi e-Voucher(s) or e-Voucher(s) Flexi through your Changi App or Changi Rewards website with your Changi Rewards points to offset your purchases at the participating stores.

Changi Rewards points are available for redemption after seven (7) calendar days from the time the points were earned.

You can use your complimentary Airport Lounge Passes at the following locations:

• Plaza Premium Lounge located at Changi Airport Terminal 1

• Ambassador Transit Lounge located at Changi Airport Terminals 2 and 3

• Blossom Lounge located at Changi Airport Terminal 4

1. Input or update your In-Vehicle Unit (IU) number in your Changi Rewards profile through the Changi App. In the event if there is no IU number registered to the Changi Reward’s member profile, the member will not receive the parking benefit.​
2. Visit and spend at participating outlets in Changi Airport and Jewel Changi Airport.  ​
3. Scan your Rewards Card upon the point of purchase at the participating outlets in order to qualify for the accumulative nett spend.  ​
4. Free parking benefits will be automatically credited to member’s IU once the required minimum spend amount is accumulated.  ​
5. Parking charges equivalent to the free parking hours will automatically be offset from your parking charges when you exit the car park. ​

Find out more on the free parking benefits with minimum spend here

1,000 CR points = $5 e-voucher

Changi Rewards e-Voucher(s) come in denominations of S$5

Changi e-Voucher Flexi is a digital version of a cash voucher that you may use your Changi Rewards points to redeem for, and use at all participating outlets in both Changi Airport and Jewel Changi Airport.

1,500 Changi Rewards points = $5 e-Voucher Flexi

Changi e-Voucher(s) Flexi come in denominations of S$5

Changi e-Voucher(s) / e-Voucher(s) Flexi will expire 1 year from the month of redemption.

There is no limit to the number of Changi e-Voucher(s) and e-Voucher(s) Flexi you can redeem. However, the aggregate value of Changi e-Voucher(s) and e-Voucher(s) Flexi held in your Changi Rewards account cannot at any time exceed S$1,000.

If you have S$1,000 of Changi e-Voucher(s) and e-Voucher(s) Flexi in your Changi Rewards account, you can only redeem more Changi e-Voucher(s) or e-Voucher(s) Flexi (using your Changi Rewards points) after you have reduced the amount of Changi e-Voucher(s) or e-Voucher(s) Flexi in your account. You can do this by utilizing the Changi e-Voucher(s) and e-Voucher(s) Flexi in your account at any participating outlets.

1. What happens if I win Changi e-Voucher(s) / e-Voucher(s) Flexi and this results in there being more than S$1,000 in my Changi Rewards account?

If the crediting of Changi e-Voucher(s) or e-Voucher(s) Flexi will result in there being more than S$1,000 in your Changi Rewards account, CAG shall have the discretion to award any Changi e-Voucher(s) or e-Voucher(s) Flexi won by a Changi Rewards member in other forms such as Changi Rewards points, as may be determined by CAG from time to time.

1. How do I use my Changi e-Voucher(s) / e-Voucher(s) Flexi?

Simply present your Changi Rewards e-Card prior to making payment and inform the respective outlet assistant that you would be using Changi e-Voucher(s) or e-Voucher(s) Flexi to offset your payment. The outlet assistant will then use the e-Voucher(s) or e-Voucher(s) Flexi to offset final payment amount.

1. Am I able to transfer my Changi e-Voucher(s) / e-Voucher(s) Flexi to another Changi Rewards member?

No, all Changi e-Voucher(s) and e-Voucher(s) Flexi are non-transferable and not exchangeable for cash.

1. Can I use my Changi e-Voucher(s) / e-Voucher(s) Flexi partially?

No, all Changi e-Voucher(s) and e-Voucher(s) Flexi must be used in their full denomination. E.g. if an item is S$4.90 and a S$5 e-Voucher/e-Voucher Flexi is used, the full S$5 will be expensed.

1. If I forget to bring my Changi Rewards e-Card, will I still be able to use my Changi e-Voucher(s) / e-Voucher(s) Flexi?

No. Changi e-Voucher(s) and e-Voucher(s) Flexi can only be used when the Changi Rewards e-Card is presented.

1. If I do a refund on a transaction that was paid with Changi e-Voucher(s) / e-Voucher(s) Flexi, can I request for the e-Voucher(s) / e-Voucher(s) Flexi to be refunded back to me?

In the case of a refund in the same month, refunded Changi e-Voucher(s) / e-Voucher(s) Flexi with the original expiry date will be issued.

1. In the case of a refund across different months, the refund will be processed in cash.

If the crediting of Changi e-Voucher(s) or e-Voucher(s) Flexi will result in there being more than S$1,000 in your Changi Rewards account, CAG shall have the discretion to award any Changi e-Voucher(s) or e-Voucher(s) Flexi won by a Changi Rewards member in other forms such as Changi Rewards points, as may be determined by CAG from time to time.

Simply present your Changi Rewards e-Card prior to making payment and inform the respective outlet assistant that you would be using Changi e-Voucher(s) or e-Voucher(s) Flexi to offset your payment. The outlet assistant will then use the e-Voucher(s) or e-Voucher(s) Flexi to offset final payment amount.

No, all Changi e-Voucher(s) and e-Voucher(s) Flexi must be used in their full denomination. E.g. if an item is S$4.90 and a S$5 e-Voucher/e-Voucher Flexi is used, the full S$5 will be expensed.

No. Changi e-Voucher(s) and e-Voucher(s) Flexi can only be used when the Changi Rewards e-Card is presented.

In the case of refund, valid and unexpired Changi eVoucher(s)/ e-Voucher(s) Flexi will be refunded in the Changi Rewards account.

To authorise another person to collect redeemed items on your behalf, please complete the Letter of Authorisation. Verification checks will be conducted prior to the redemption. Your authorised redemption party will need to bring along the following documents.

• Letter of Authorisation duly signed by Cardholder; and
• Copy of Cardholder's Changi Rewards e-Card

No cancellation or changes are allowed on the redemption item once you have completed and confirmed the redemption.

No, this option is currently not available.

You can link your KrisFlyer membership to your Changi Rewards membership on Changi App. Log in to Changi App, go to Account > Settings > Memberships to update your KrisFlyer membership number. 

You can redeem from a minimum of 1,440 Changi Rewards points for 200 KrisFlyer miles. KrisFlyer miles will be converted in blocks of 200 KrisFlyer miles to the Changi Rewards Cardholder's KrisFlyer membership account only. 

You can redeem KrisFlyer miles via Rewards Catalogue on your Changi App or Changi Rewards website. 

Changi app: Simply log into your Changi App, go into Account > Points> Travel/ under 'All Categories' filter > 200 KrisFlyer miles reward item, select the total points for redemption > Swipe to redeem.

[Remove website for now.]

You may verify your KrisFlyer miles redemption in your Points Transaction History via Changi App or Changi Rewards website. You will see a ‘KF Miles Redemption’ line item in your Points Transaction History if the KrisFlyer miles redemption is successful. 

• Changi App: Simply log into your Changi App, click on the total number of Changi Rewards points you’ve earned on Explore page > Points earned from transactions > KF Miles Redemption 
• Changi Rewards website: Simply log into your Changi Account, navigate to your Dashboard page to select Track Your Points > Points Redeemed > KF Miles Redemption

Upon verifying that your KrisFlyer miles redemption is successful in your Points Transaction History via Changi App or Changi Rewards website, there is no further action required on your end. 

The conversion process for KrisFlyer Miles will take approximately 21 business days (excluding Saturdays, Sundays, and Public Holidays) to be credited to the Cardholder’s KrisFlyer account. Please note that urgent requests will not be entertained. CAG will not be liable for any delay in the conversion process. 

Your Changi Account is the e-mail address that is entered during the registration process.

Upon successful registration, an activation e-mail will be sent to the e-mail address registered as your Changi Account. Please click on the verification link to activate your Changi Account.

Yes, you can amend your details by logging in to your Changi Rewards account through the Changi App or Changi Rewards website.

Please reach out to us via https://feedback.changiairport.com/ should you wish to amend your registered e-mail address and date of birth. Please note that your request will be reviewed and processed on a case-by-case basis.

Please reach out to us via https://feedback.changiairport.com/

Please click here to reset your password. An e-mail will be sent to your registered Changi Account e-mail address with instructions on how you can reset your password.

If you have forgotten your registered Changi Account e-mail address, please reach out to us via https://feedback.changiairport.com/ to reset your Changi Account password. Identity verification checks may be performed for secuirty purposes.

We do not recommend that you authorise another person to request for or reset your Changi Account password, as your Changi Account gives you access to data and information which can be confidential.

You can download the Changi app here and use your Changi Rewards e-Card to earn points at all participating stores in Changi Airport, on iShopChangi.com, at Jewel Changi Airport, and on our partners' platforms.

Please present your Changi Rewards e-Card and confirmation email to collect your items at Terminal 3 Basement 2 Customer Service counter.

You may access your Changi Rewards e-Card in the Changi App. Simply download Changi app here or directly from Google Play (Android), App Store (iOS) and App Gallery (Huawei).