There is no limit to the number of Changi e-Voucher(s) and e-Voucher(s) Flexi you can redeem. However, the aggregate value of Changi e-Voucher(s) and e-Voucher(s) Flexi held in your Changi Rewards account cannot at any time exceed S$1,000.
If you have S$1,000 of Changi e-Voucher(s) and e-Voucher(s) Flexi in your Changi Rewards account, you can only redeem more Changi e-Voucher(s) or e-Voucher(s) Flexi (using your Changi Rewards points) after you have reduced the amount of Changi e-Voucher(s) or e-Voucher(s) Flexi in your account. You can do this by utilizing the Changi e-Voucher(s) and e-Voucher(s) Flexi in your account at any participating outlets.
- What happens if I win Changi e-Voucher(s) / e-Voucher(s) Flexi and this results in there being more than S$1,000 in my Changi Rewards account?
If the crediting of Changi e-Voucher(s) or e-Voucher(s) Flexi will result in there being more than S$1,000 in your Changi Rewards account, CAG shall have the discretion to award any Changi e-Voucher(s) or e-Voucher(s) Flexi won by a Changi Rewards member in other forms such as Changi Rewards points, as may be determined by CAG from time to time.
- How do I use my Changi e-Voucher(s) / e-Voucher(s) Flexi?
Simply present your Changi Rewards e-Card prior to making payment and inform the respective outlet assistant that you would be using Changi e-Voucher(s) or e-Voucher(s) Flexi to offset your payment. The outlet assistant will then use the e-Voucher(s) or e-Voucher(s) Flexi to offset final payment amount.
- Am I able to transfer my Changi e-Voucher(s) / e-Voucher(s) Flexi to another Changi Rewards member?
No, all Changi e-Voucher(s) and e-Voucher(s) Flexi are non-transferable and not exchangeable for cash.
- Can I use my Changi e-Voucher(s) / e-Voucher(s) Flexi partially?
No, all Changi e-Voucher(s) and e-Voucher(s) Flexi must be used in their full denomination. E.g. if an item is S$4.90 and a S$5 e-Voucher/e-Voucher Flexi is used, the full S$5 will be expensed.
- If I forget to bring my Changi Rewards e-Card, will I still be able to use my Changi e-Voucher(s) / e-Voucher(s) Flexi?
No. Changi e-Voucher(s) and e-Voucher(s) Flexi can only be used when the Changi Rewards e-Card is presented.
- If I do a refund on a transaction that was paid with Changi e-Voucher(s) / e-Voucher(s) Flexi, can I request for the e-Voucher(s) / e-Voucher(s) Flexi to be refunded back to me?
In the case of a refund in the same month, refunded Changi e-Voucher(s) / e-Voucher(s) Flexi with the original expiry date will be issued.
- In the case of a refund across different months, the refund will be processed in cash.