TERMS AND CONDITIONS FOR CHANGI APP “CAPPYWORLD”
03 NOVEMBER 2026 – 03 JANUARY 2027
1. ACCEPTANCE OF TERMS AND CONDITIONS
1.1 By participating in the Changi App “Cappyworld” game (the “Game”), each Participant confirms that he/she has read, understood and agrees to be bound by these terms and conditions set out herein, including any other requirements, instructions, FAQs, mechanics, redemption/collection details and other information published or made available by CAG in connection with the Game, whether within the Game, the App (as defined below), or other official CAG platforms (“Game Materials”), and all amendments, additions, replacements and modifications thereto as may be made from time to time (the “Terms and Conditions”).
1.2 This Game is organised, conducted and administered by Changi Airport Group (Singapore) Pte Ltd (“CAG”).
1.3 As a condition of participation in the Game, each Participant affirms and represents that he/she is at least 18 years of age and agrees to be bound in all respects by these Terms and Conditions.
2. ELIGIBILITY CRITERIA
2.2 This Game is open to participants who are, during the Game Period (as defined below)
a. Changi account holders with verified and active membership status;
b. are aged 18 years and above (as at the date of their participating in the Game); and
c. are not persons within the Excluded Categories.
(each a “Participant” and collectively the “Participants”)
“Excluded Categories” refer to:
a. Directors and employees of CAG’s appointed agencies, vendors, auditors (which include Meet Isaac Pte Ltd and FPT Asia Pacific Pte Ltd) and any other persons who are involved in organising, and/or administering the Game;
b. Immediate family members of persons who fall within the class of persons referred to above. “Immediate family members” refer to spouses, children, parents, parents-in-law and siblings;
c. Any person who is or becomes insane, deceased, insolvent or is the subject of a criminal investigation, or has criminal proceedings instituted against him/her in any jurisdiction (at the time of participation);
d. Any person whose participation in and/or association with the Game may cause (in the sole and absolute opinion of CAG) and/or the Game, any disrepute, contempt, scandal, ridicule, or cause CAG and/or the Game to be perceived unfavourably; and;
e. Any other person or class of persons deemed ineligible or notified by CAG as being ineligible from time to time.
2.2 CAG reserves the right (in its sole and absolute discretion) to determine the eligibility of any person in relation to the Game, and CAG may at any time during the Game refuse or disqualify any person from participating in the Game without providing any reason whatsoever, including but not limited to unsafe or unruly behaviour that may result in harm or damage to that person or any other persons.
3. MECHANICS AND CONDITIONS OF PARTICIPATION
3.1 The Game shall commence from 3 November 2026 (0000hrs, Singapore Time) and end on 3 January 2027 (2359hrs, Singapore Time) (the “Game Period”). All in-Game activities, including in-Game redemptions, must be completed before the expiry of the Game Period. Physical collections of Rewards and Prizes (as defined below) may extend beyond the Game Period where specified and are subject to Clause 3.20.
3.2 To participate in the Game, each Participant shall:
a. Download the Changi mobile application (“App”);
b. Sign up and log in to a verified Changi account; and
c. Create an in-game username (“User ID”) in the Game.
3.3 Eligible Participants can participate in the Game based on the respective qualifying criteria and mechanics as set out below.
Party Pop Parade
3.4. During the Game Period, Participant can play an interactive game (the “Party Pop Parade”) to win instant rewards (each, a “Reward” and collectively “Rewards”) upon the successful completion of each game play session. Scores obtained by Participants during each game play session of Party Pop Parade (each a “Score”) will be accumulated and Participants can compete for a position ranking on the overall scoreboard (the “Leaderboard”) to win a prize as set out in Clause 3.16 (each, a “Prize” and collectively, the “Prizes”). Scores will be calculated based on the number of moves a Participant takes to complete each game play session.
3.5 The Reward a Participant may win will be determined by an electronic draw system, programmed to randomly generate and dispense varying Rewards. The odds of winning each Reward are calculated based on a prize cap configured by CAG.
3.6 Participant shall be entitled to one (1) free game play session of Party Pop Parade (“Free Game Play”) daily, refreshed at 0000hr (Singapore Time) during the Game Period.
3.7 Participants may utilise the additional moves function (each, a “Game Booster” and collectively “Game Boosters”) to assist them in completing each game play session. Participants may utilise the additional score function (each, a “Score Booster” and collectively “Score Boosters”) to add the specified number of bonus points to their final Score achieved in Party Pop Parade. Participants can earn Game Boosters and Score Boosters through completing each game play session in Party Pop Parade.
3.8 Participants can complete a specific Qualifying Spend (as defined below) to receive one (1) bonus game play session (“Bonus Game Play”) at any time during the Game Period.
3.9 Participants must create an in-game username profile in the Game prior to making the Qualifying Spend. Qualifying Spend(s) made prior to the creation of username profile in the Game will not entitle Participants to a Bonus Game Play.
Qualifying Spend
3.10 Participants can earn Bonus Game Play(s) by making a Qualifying Spend. A Qualifying Spend means any of the following:
(a) A minimum spend of S$10 at Changi Airport Public Areas or at Jewel Changi Airport in a single transaction;
(b) A minimum spend of S$60 at Changi Airport Transit Areas in a single transaction;
(c) A minimum spend of S$60 on iShopChangi in a single transaction;
(d) An Eligible Booking on the Celebrate Pokémon 30th Anniversary Activity on Changi App; and
(e) An Eligible Booking of a Jewel Attraction on Changi App (excluding Changi Experience Studio).
For the avoidance of doubt, each single transaction counts as only one Qualifying Spend, regardless of the amount spent in such single transaction. An “Eligible Booking” means a booking concluded and utilised in accordance with Clauses 3.13 and 3.14 below (as the case may be).
3.11 For the purposes of determining whether any spend amounts to a Qualifying Spend by a Participant, only net spend per transaction (after any discounts, if applicable) will be considered and the following spending shall be excluded:
(a) Amounts paid using vouchers (including Capitaland vouchers, Changi Dollar Vouchers, e-Changi Dollar Vouchers, Changi Rewards eVouchers, Jewel Gift Vouchers and/or Changi Gift Cards);
(b) Amounts paid for the purchase of tobacco and/or tobacco products (including without limitation cigarettes, cigars, or any other form of tobacco, any tobacco derivative or substitute, any mixture containing any form of tobacco or a tobacco derivative or tobacco substitute); and
(c) All purchases and/or transactions made at the following locations, facilities, outlets and service channels (the “Excluded Locations and Channels”) at Singapore Changi Airport:
i. Banks
ii. Money changing facilities
iii. Medical clinics
iv. Top-up card machines
v. Postal services & Post-on-Wheels
vi. Lounges (Bank / Airline / Ambassador / Pay-per-use lounges)
vii. Transit Hotels - Hotel reservation counters
viii. Airport shuttle and transportation counters
ix. Car Rental
x. Changi Recommends outlets and service counters
xi. Passenger meeting services counters
xii. Left luggage service counters
xiii. Telecommunication outlets and service counters (e.g. M1)
xiv. Temporary outposts
xv. Crowne Plaza Hotel (including all retail, F&B or service within the hotel premises) and YOTELAIR Singapore Changi Airport
xvi. Tour and travel services
xvii. Apple Store in Jewel Changi Airport
xviii. Online purchases made in Jewel Changi Airport.
The list of Excluded Locations and Channels is subject to change by CAG at its discretion without prior notice.
3.12 A maximum of one (1) Bonus Game Play will be issued per Qualifying Spend transaction.
3.13. To complete an Eligible Booking for the “Celebrate Pokémon 30th Anniversary Activity on Changi App”, a Participant must make a successful purchase of an eligible Celebrate Pokémon activity on Changi App, via the “Purchase with Purchase” option. The eligible Celebrate Pokémon activities include any of the following:
(a) Redeem Pokémon 30th Anniversary Premiums;
(b) [Jewel Exclusive] Pokémon Umbrella with Waterproof Sleeve; and
(c) Personalisation Station.
For the avoidance of doubt, purchases made using the “Pay with Changi Rewards points” option will not be an Eligible Booking. All Eligible Bookings must be concluded and utilized by 2359 hours (SGT) on 3 January 2027.
3.14 To complete an Eligible Booking for the “Jewel Attraction on Changi App”, a Participant must make a successful purchase of an eligible Jewel attraction ticket on Changi App. The eligible Jewel attractions include any of the following:
(a) Bouncing Net (With Canopy Park)
(b) Canopy Park
(c) Hedge Maze (With Canopy Park)
(d) Mastercard© Canopy Bridge (With Canopy Park)
(e) Mirror Maze (With Canopy Park)
(f) Walking Net (With Canopy Park)
Rewards and Prizes
3.15 Participants may earn Rewards from playing both the Free Game Play and the Bonus Game Play. The Rewards that may be awarded from the Free Game Play may be different from the Rewards awarded from the Bonus Game Play.
3.16 In addition to the Rewards, the top five hundred (500) Participants with the highest accumulated Scores from the Party Pop Parade (the “Winners”) during the Game Period, calculated as of 3 January 2027, 2359 hours, will win the following Prizes:
(a) 1st Position (Top Score): PlayatJewel Family Annual Pass (2 Adults + 2 Child), Crowne Plaza 2D1N Stay with Breakfast and a Changi App Exclusive Travel Mahjong Set.
(b) 2nd to 5th Position: Crowne Plaza 2D1N Stay with Breakfast and a Changi App Exclusive Travel Mahjong Set.
(c) 6th to 10th Position: 30,000 Changi Rewards Points and a Changi App Exclusive Travel Mahjong Set.
(d) 11th to 500th Position: a Changi App Exclusive Travel Mahjong Set.
3.17 In the event that two (2) or more Participants have the same accumulated Score on the final Leaderboard upon the conclusion of the Game Period, the tie shall be resolved based on the earliest achievement of the relevant accumulated Score, as determined by CAG in its sole discretion. CAG's determination of all ranking positions, including any tie-break situations, shall be final, conclusive and binding on all Participants, and no correspondence or appeals will be entertained.
3.18 Participants may check their accumulated score to-date on the “My Party Profile” page which will be updated daily, at 0000 hours (Singapore Time).
3.19 Winners will be determined based on their position on the Leaderboard, as ranked in accordance with their total Scores accumulated during the Game Period. Winners will be determined at CAG’s offices at 1200hr (Singapore Time) on 4 January 2027. The results will be published on CAG’s website within 7 days of the determination. Winners will also be notified separately by CAG by email and/or through the Changi App.
Redemption of Rewards and Prizes
3.20 All Rewards and Prizes are non-negotiable, non-transferable, non-refundable and non-exchangeable for cash, credit, goods or benefits-in-kind, and may not be sold or traded. All in-game Rewards must be redeemed prior to the end of the Game Period. Non-in-game Rewards and Prizes must be claimed by 31 January 2027, failing which they will be forfeited. No compensation shall be payable if a Participant is unable to use a Reward or Prize, fails to use the Reward or Prize or fails to collect the Reward or Prize in accordance with these Terms and Conditions. There shall be strictly no refund or exchange for any Reward or Prize (whether used or unused). CAG reserves the right to use any unclaimed, unredeemed or forfeited Rewards or Prizes for any purposes deemed appropriate, including but not limited to redistribution or other promotional activities.
3.21 Rewards and Prizes may be redeemed via the Changi App or at such other place and time that CAG may notify Participants from time to time. CAG reserves the right to request proof of identification at the point of redemption.
3.22 All Changi Rewards points awarded by the Game will be automatically credited into the Participant’s Changi account. The use and redemption of the Changi Rewards points is subject to the Changi Rewards Programme Terms and Conditions.
3.23 CAG reserves the right to not issue any Bonus Game Plays, Rewards or Prizes or to claw back any Bonus Game Plays, Rewards or Prizes awarded if CAG has reasonable grounds for believing that the Participant has engaged in fraud or if the Participant did not comply with any part of these Terms and Conditions, and in all circumstances CAG’s decision shall be final and shall not be subject to appeal.
3.24 CAG may at any time in its sole and absolute discretion, substitute the Rewards or Prizes mentioned in these Terms and Conditions with any other item of equivalent or similar value, without prior notice or reason or being liable to any person.
3.25 The Rewards and Prizes are provided on an as-is basis. To the full extent permissible by law, CAG disclaims all warranties, conditions or representations, express or implied, with respect to the Rewards and Prizes, including but not limited to all warranties of merchantability and fitness for a particular purpose.
4. PERSONAL DATA AND PRIVACY
4.1 Participation in the Game requires the processing of Participants’ personal data, including full name, User ID, date of birth, email address, personal mobile number, home address, as well as booking and transaction history. Information that is sent automatically by Participant’s web browser, computer, mobile phone, tablet or other device, if applicable, may also be collected.
4.2 CAG may use Participants’ personal data for the purposes of administering the Game, matching personal data collected through this Game with other data CAG holds about the Participant to optimise operations and to improve the services offered (such as providing relevant and personalised content) to Participant via the registered mobile or email address provided; statistical analysis; and for CAG to fulfil its obligations under these Terms and Conditions (the “Relevant Purposes”). CAG may also disclose such personal data to any of its subsidiaries, affiliates, service providers and/or agents for the Relevant Purposes.
4.3 By participating in the Game, Participants consent to CAG’s collection, use, disclosure, storage and other processing of any personal data provided in accordance with the Singapore Personal Data Protection Act 2012 and CAG’s Privacy Policy.
4.4 Each Participant represents and warrants that any personal data the Participant discloses to CAG is complete and accurate. CAG shall not be held liable and shall be fully indemnified by you for any incorrect or inaccurate personal data provided.
4.5 To promote and advertise the Game, CAG reserves the right to engage authorised photographers and videographers to take photographs and/or video recordings of Participants at point of collection of Rewards or Prizes and/or at event areas located at Changi Airport. By participating in the Game, Participants consent to being photographed and recorded by authorised photographers and videographers as customers participating in the Game and consent to the use of such images, films or recordings for public transmission and for the marketing and publicity materials of CAG. To the fullest extent permitted by law, CAG shall not be liable in contract, tort (including negligence) or otherwise, for any direct loss, indirect or consequential loss, damage, cost and expense, or loss or profits, arising out of or in connection with the Game.
4.6 By accepting a Prize, Participant consents to the collection and public disclosure of the Participant’s full name and image recordings for audit, publicity and/or commercial purposes in relation to any and all of CAG promotional and marketing activities, including this Game. Participant further agrees to participate in any advertising, promotion, media interviews and publicity activities stipulated by CAG in relation to the Game, and to provide and permit the use of their personal data for any future marketing efforts and media publicity by CAG’s promotional and marketing activities. Accordingly, unless otherwise permitted by CAG, failure to comply or refusal to agree with this clause shall result in disqualification and forfeiture of all relevant Prizes.
5. LIABILITY AND INDEMNITY
5.1 CAG shall not be responsible or liable for any problems with the network, mobile device hardware, software or breakdown or failures that affects Participant’s participation and experience of the Game.
5.2 To the fullest extent permitted by law, CAG shall not be liable in contract, tort (including negligence) or otherwise, for any direct loss, indirect or consequential loss, damage, cost and expense, or loss or profits, arising out of or in connection with the Game, save and except for any personal injury or death caused by the negligence of CAG and its employees.
5.3 CAG shall not be held liable or responsible for any disputes that Participants may have with our employees, agents, contractors, service providers, or any other third parties, regarding the use of the Prizes.
5.4 Participants agree that they will indemnify and hold harmless CAG, and its directors, officers, employees, agents, contractors (each an “Indemnified Party”) from and against all claims, demands, chose in action, judgments, suits, proceedings, liabilities, costs, expenses, damages and losses (including but not limited to any direct, indirect or consequential losses, loss of profit, loss of reputation and all interest, penalties, legal costs (calculated on a full indemnity basis and including solicitor and client costs) and all other professional costs and expenses) suffered or incurred by an Indemnified Party arising out of or in connection with their participation in the Game.
6. GENERAL TERMS AND CONDITIONS
6.1 CAG may at any time in its absolute discretion (without assigning any reasons or justifications):
(a) Disregard any improper, late, or retrospective claims for Bonus Game Plays, Rewards or Prizes in relation to the Game; and/or
(b) Modify or discontinue, temporarily or permanently, the Game without prior notice.
6.2 CAG reserves the right to change or vary these Terms and Conditions as it deems fit, without prior notice. Should any dispute arise, CAG’s decision on all matters relating to the Game and these Terms and Conditions is final, conclusive and binding on all participants, and no correspondence or appeal will be entertained.
6.3 CAG makes no representation, warranty or undertaking whatsoever as to any implied terms or conditions or as to the accuracy, completeness and timeliness of any content or information regarding the Game contained on its official website, or on any Game-related collaterals/materials. All information is accurate at the time of print/publishing. CAG shall not be liable for any dissatisfaction, damages, loss, injury or inconvenience arising from the materials published or printed in relation to the Game.
6.4 In the event of any inconsistency between these Terms and Conditions and any Game Materials, these Terms and Conditions shall prevail.
6.5 These Terms and Conditions may be translated into another language other than English. In the event of any inconsistency between the English version and any other translation hereof, the English language version shall prevail.
6.6 The Game and these Terms and Conditions shall be construed and governed in accordance with the laws of the Republic of Singapore. All Participants hereby submit to the exclusive jurisdiction of the Singapore courts in the determination of any matter or dispute arising in connection with the Game and/or the Game Terms and Conditions.
6.7 These Terms and Conditions are not intended to confer rights to any third party under the Singapore Contracts (Rights of Third Parties) Act 2001 to enforce any provision of these Terms and Conditions, and the operation of the said Act is hereby excluded.
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