CHANGI SHOPPING FESTIVAL PROMOTIONS AND NAILOONG PLUSH KEYCHAIN BLIND BOX PURCHASE-WITH-PURCHASE PROMOTION (“SHOPPING PROMOTION”)

1. General

1.1 This Shopping Promotion is organized by Changi Airport Group (Singapore) Pte. Ltd. (“CAG”).

1.2 By participating in this Shopping Promotion, all participants shall be bound by the following terms and conditions, and all amendments, additions, replacements and modifications hereto which may be made from time to time in CAG’s sole and absolute discretion.

1.3 CAG’s decisions on all matters relating to the Shopping Promotion are final, conclusive and binding on all participants. CAG reserves the right in its sole and absolute discretion to terminate the Shopping Promotion or to vary the terms and conditions herein at any time at its absolute discretion without further notice.

2. Promotion Period & Location

2.1 This Shopping Promotion shall run from 0000 hours (SGT) on 22 September 2026 to 2359 hours (SGT) on 21 October 2026 (the “Promotion Period”).

2.2 To be eligible for this Shopping Promotion, participants must make a Qualifying Spend (as defined below) with participating retailers at the Transit Areas of Changi Airport. For the purposes of these Terms & Conditions:

a. “Transit Areas” shall mean those parts of Changi Airport designated for the use of persons who have cleared outbound immigration control, including all passenger lounges, boarding gates, arrival corridors, and any adjoining spaces accessible only to such passengers, but excluding any area that is open to the general public, excluding Jewel Changi Airport.

3. Qualifying Spend

3.1 Participants who meet the relevant Qualifying Spends during the Promotion Period will be eligible to purchase the Changi Exclusive Nailoong Plush Keychain Blind Box (“Premiums”):

3.2 Purchases and/or transactions made at the following outlets stores at Singapore Changi Airport are excluded from the calculation of Qualifying Spend and will not qualify for the Shopping Promotion:

1. Banks

2. Money changing facilities

3. Medical clinics

4. Top-up card machines

5. Postal services & Post-on-Wheels

6. Lounges (Bank / Airline / Ambassador / Pay-per-use lounges)

7. Transit Hotels

8. Hotel reservation counters

9. Airport shuttle and transportation counters

10. Car Rental

11. Changi Recommends outlets and service counters

12. Passenger meeting services counters

13. Left luggage service counters

14. Telecommunication outlets and service counters (e.g. M1)

15. Temporary outposts

16. Tour and travel services

17. Jewel Changi Airport

18. Tobacco products (including without limitation cigarettes, cigars, or any other forms of tobacco, or any tobacco derivative or substitute)

3.3 Payments, including any part payments thereof, made using in-store vouchers (e.g. FairPrice vouchers), Changi Dollar vouchers, Changi Rewards eVouchers, Changi Rewards Jewel Voucher, CapitaVoucher, eCapitaVoucher, Changi Rewards e-Voucher Flexi, Changi Pay e-Voucher, Changi Gift Cards, or any amounts paid for the purchase of tobacco products (including without limitation cigarettes, cigars, or any other form of tobacco, or any tobacco derivative or substitute) are excluded from the calculation of Qualifying Spend.

3.4 Duplicate receipts will not be accepted for the purpose of meeting the Qualifying Spend or redemption of Return Vouchers.

3.5 Any attempt to combine multiple transactions into a single receipt to meet the Qualifying Spend will not be accepted.

4. Payment for Premium(s)

4.1 Participants who have met the applicable Qualifying Spend must make payment for the Premium(s) at their respective listed prices before redemption. Payment for the Premiums may be made via the following methods:

a. For Qualifying Spends made within the Transit Areas of Changi Airport, payment for the Premium(s) may be made via:

i. The Changi App mobile application (the “Changi App”); or

ii. Directly at any of the four (4) redemption booths located within the Transit Areas, one in each of Terminals 1, 2, 3 and 4 (“Redemption Booths”).

Payment for the above may be made via: (i) all accepted credit/debit cards; or (ii) digital payment methods made available via the Changi App.

b. For Qualifying Spends made on iShopChangi.com, payment for the Premium(s) must be made directly on iShopChangi.com at the time of purchase, using the payment methods accepted on the platform only.

4.2 Participants who make their qualifying spend meet the Qualifying Spend may purchase the collectible Premium(s) on a later date than the date of purchase but before the end of the relevant Promotion Period.

5. Redemption of Premium(s)

5.1 Participants who have completed the purchase of their Premium(s) may redeem their Premium via the following methods:

a. For purchases made via the Changi App, participants must select one (1) designated Redemption Booth to redeem their Premium at the time of completing payment. Once a Redemption Booth payment has been completed, the Premium may only be redeemed from the Redemption Booth selected and no change of Redemption Booth will be permitted thereafter.

i. For redemptions at Redemption Booths within the Transit Areas, participants are required to present a valid boarding pass at the point of collection, failing which, participants will not be able to redeem their Premium, payment will be refunded, and the transaction will be voided.

b. For purchases made at the Redemption Booths, redemption can be made from the Redemption Booth directly; or

c. For purchases made via iShopChangi.com or iShopChangi WeChat Mini Program, the Premiums will be shipped together with your order in accordance with iShopChangi’s shipping terms.

5.2 All redemptions are subject to availability and while stocks last. CAG reserves the right to replace the designs of the Premiums or change the relevant Promotion Period without prior notice.

5.3 CAG reserves the right to reject any Qualifying Spends, purchase or redemption of Premiums that appear fraudulent, irregular or does not comply with these Terms and Conditions.

5.4 The following sets out the locations and operating hours of the Redemption Booths:

5.5 Participants must bring along their qualifying purchase receipt and/or collectible Premium purchase confirmation email (paid via the Changi App) for redemption.

5.6 All Premiums sold and redeemed are strictly non-refundable and non-exchangeable.

6. Miscellaneous

6.1 CAG’s decisions on all matters relating to the Shopping Promotion are final, conclusive and binding on all participants.

6.2 CAG shall not be liable for any damages, loss or inconvenience for any matter arising out of or in connection with this Shopping Promotion, and each participant agrees to indemnify and hold CAG harmless from and against any and all claims, damage, losses, costs or expenses suffered or incurred by CAG in relation to the Shopping Promotion.

6.3 CAG reserves the right in its sole and absolute discretion to terminate the Shopping Promotion or to vary the terms and conditions herein at any time at its absolute discretion without further notice.

6.4 In the event of any inconsistency between these terms and conditions and any other form of publicity collaterals relating to the Shopping Promotion, these terms and conditions shall prevail.

6.5 These Terms and Conditions may be translated into other languages for reference. In the event of any inconsistency or conflict between the English version and any translated versions, the English version shall prevail and govern.

6.6 These terms and conditions shall be construed and governed in accordance with the laws of the Republic of Singapore. CAG and all participants hereby accept the exclusive jurisdiction of the Singapore courts to rule on any issues or disputes related thereto.

6.7 Participation in the promotion requires the processing of participants’ personal data, including full name and email address. CAG may use participants’ personal data for the purposes of administering the Shopping Promotion, matching personal data collected through this Shopping Promotion with other data CAG holds about the participant to optimise operations and services offered to participants through the Shopping Promotion and other platforms such as providing relevant and personalised consent designed to make the user experience smoother and more enjoyable, statistical analysis, and improving the products and services that the CAG Group offers (the “Relevant Purposes”). CAG may also disclose such personal data to any of its subsidiaries, affiliates, service providers and/or agents for the Relevant Purposes. By participating in the Shopping Promotion, participants consent to CAG’s collection, use, disclosure, storage and other processing of any personal data provided in accordance with all applicable privacy laws and CAG’s Privacy Policy (https://www.changiairport.com/en/privacy-policy.html).

These terms and conditions are updated as of 31 August 2026.

1.  Eligibility and Participation

1.1  This shopping promotion is organized by Changi Airport Group (Singapore) Pte. Ltd. (“CAG”).

1.2  By participating in this Shopping Promotion, all Participants (as defined below) shall be bound by the following terms and conditions, as well as any other requirements, instructions, FAQs, mechanics, redemption or collection details, publicity materials, or other information published or made available by CAG in connection with the Shopping Promotion, whether within retail premises, online platforms, or other official CAG channels, and all amendments, additions, replacements and modifications hereto, which may be made from time to time in CAG’s sole and absolute discretion.

1.3  This Shopping Promotion shall run from 22 September 2026, 00:01 hours (SGT) to 21 October 2026, 23:59 hours (SGT) (the “Promotion Period”).

1.4  The Shopping Promotion standees and gift redemption booth are located across Terminal 4 of Singapore Changi Airport, as designated by CAG from time to time during the Promotion Period. CAG reserves the right to vary the location of the standee and/or gift redemption booth without prior notice.

1.5  The Shopping Promotion is open to the following categories of participants (each a “Participant”):

a.  All passengers arriving at or departing from Changi Airport Terminal 4 with a valid boarding pass;

Participants must be at least 18 years of age to redeem promotions involving liquor or other age-restricted purchases. Proof of age may be required at the point of purchase.

1.6  A Participant confirms their participation in the Shopping Promotion by making qualifying purchases (if any) at the Participating Retail Stores during the Promotion Period.

1.7  CAG reserves the right (in its sole and absolute discretion) to determine the eligibility of any person in relation to the Shopping Promotion, and CAG may at any time during the Shopping Promotion refuse or disqualify any person from participating in the Shopping Promotion without providing any reason whatsoever, including but not limited to unsafe or unruly behaviour that may result in harm or damage to that person or any other persons.

1.8  CAG’s decisions on all matters relating to the Shopping Promotion are final, conclusive and binding on all Participants. CAG reserves the right in its sole and absolute discretion to terminate the Shopping Promotion or to vary the terms and conditions herein at any time at its absolute discretion without further notice.
 

2.  Campaign Mechanics

2.1  This Shopping Promotion offers the following gifts, discounts and benefits:

a.  T4 Stamp Quest: Participants who complete the stamp quest, are entitled to one (1) scratch card, at no cost and with no minimum purchase required.

b.  Minimum-Spend Gift with Purchases: Participants who make minimum two (2) qualifying purchases across minimum two (2) different participating outlets in Terminal 4 are entitled to one (1) gift with purchase, Peranakan Shophouse reusable bag keychain.

2.2  Validity

a.  T4 Stamp Quest and gifts, discounts and benefits given through the T4 Stamp Quest: Valid throughout the entire Promotion Period, while stock last.

b.  Minimum-Spend Gift with Purchases: Redemption is valid throughout the entire Promotion Period, while stocks last.

2.3  In relation to any minimum spends required for this Shopping Promotion:

a.  A “Minimum Qualifying Spend” refers to a minimum spend of SGD180 in cumulative of at least 2 receipts from at least 2 different tenants, during the Promotion Period, at Singapore Changi Airport Terminal 4.

b.  For all Minimum Qualifying Spend made within Singapore Changi Airport Terminal 4, the net amount spent by the Participant after any discounts, reductions and /or vouchers shall be taken. To avoid doubt, the following amounts shall be excluded from all Minimum Qualifying Spend:

i.   amounts paid using vouchers (including Capitaland vouchers, Changi Dollar Vouchers, e-Changi Dollar Vouchers, Changi Rewards eVouchers, Jewel Gift Vouchers and/or Changi Gift Cards);

ii.  Amounts paid for the purchase of tobacco products (including without limitation cigarettes, cigars, or any other form of tobacco, or any tobacco derivative or substitute) will not be counted towards the minimum spends required for the redemption of gifts, discounts or benefits.

iii. all amounts arising from or related to purchases and/or transactions made at service outlets and at the following outlets at Singapore Changi Airport or Jewel Changi Airport:

-  Banks

-  Money changing facilities

-  Medical clinics

-  Top-up card machines

-  Postal services & Post-on-Wheels

-  Lounges (Bank / Airline / Ambassador / Pay-per-use lounges)

-  Transit Hotels

-  Hotel reservation counters

-  Airport shuttle and transportation counters

-  Car Rental

-  Changi Recommends outlets and service counters

-  Passenger meeting services counters

-  Left luggage service counters

-  Telecommunication outlets and service counters (e.g. M1)

-  Temporary outposts

-  Crowne Plaza Hotel and YOTELAIR Singapore Changi Airport (including all retail, F&B or service within the hotels premises)

-  Tour and travel services

-  Apple Store in Jewel Changi Airport

-  Online purchases of any attractions or activities provided by Jewel Changi Airport

2.4  The list of excluded outlets in the Promotion is subject to change by CAG at its discretion without prior notice

2.5  The Shopping Promotion is applicable only at selected Participation Stores located in Changi Airport Terminal 4.

• The CAG $2 no minimum spend voucher is applicable at the only participating stores below:

• acmé de la vie

• Bacha Coffee

• Bengawan Solo

• Garrett Popcorn Shops

• IRVINS

• OSC (Old Seng Choon)

• The Cocoa Trees

• Taste Singapore

• TWG Tea

• Discover Singapore

• Sparkle

• Lotte Duty Free

• Adidas

• Charles & Keith

• FILA

• KASHKHA

• Lacoste

• Salomon

• Sunnystep

• Sunglass Hut

• The Shilla Duty Free

• WH Smith

2.6  To qualify for the Shopping Promotion, sales transactions which have been used to qualify for the registration under the Shopping Promotion must not be cancelled or refunded. Participants will be disqualified and their scratch card(s) and / or the gift-with-purchase will be forfeited if the sales transaction used to qualify for the registration for the Shopping Promotion(s) is cancelled or refunded.

2.7  All vouchers are non-stackable with other promotions and not valid in conjunction with other discounts, promotions, privileges, or vouchers, unless stated otherwise.

2.8  In relation to the scratch card and gift-with-purchase (“prizes”) awarded under the Shopping Promotion, the following terms shall apply:

a.  The scratch card is distributed on a randomized basis, subject to the availability at the time of redemption;

b.  All prizes are subject to in-store availability and based on a while stock-last basis.

c.  All prizes are limited to one (1) redemption per scratch card;

d.  All prizes are only valid for redemption for the period as notified by CAG, at the respective stores indicated on the scratch card, after which the relevant prize shall be deemed forfeited, and there shall be strictly no extensions. CAG will not entertain any appeal whatsoever;

e.  All prizes are non-transferable, non-refundable and non-exchangeable for cash, credit, goods or benefits-in-kind, unless otherwise stated. There shall be no refund or exchange for any partially used or unused prize. CAG reserves the right to replace or change the prizes without prior notice;

f.  CAG shall not be liable to compensate any participants if they are unable to use the prize. CAG makes no representation, warranty or undertaking whatsoever as to any implied terms or conditions with respect to any prize;

g.  CAG reserves the right to deny or claw back any prize awarded to any participant should any of them be subsequently found to be disqualified or ineligible to participate in the Shopping Promotion;

h.  There shall be no refund or exchange for any partially used or unused prize.

2.9  CAG’s determination on all matters relating to the Shopping Promotion shall be final, conclusive and binding. No correspondence and /or appeals will be entertained.

2.10  Vouchers given in the form of scratch card are valid only for the duration of the Promotion Period.
 

3.  Limitations of Liability

3.1  All vouchers, discounts, gifts and other benefits under this Promotion are provided by CAG and the respective Participating Stores and are subject to their availability and, where applicable, additional terms and conditions. CAG makes no warranties or representations as to the availability, quality, or suitability of any products, services, vouchers, discounts, gift-with-purchases or other benefits supplied under this Shopping Promotion.

3.2  To the fullest extend permitted by law, CAG shall not be liable for, and each Participant agrees to release CAG and hold harmless from, any claim, loss, injury, damage, or expense arising from or in connection with any:

a.  failure or delay in performance by a Participating Retail Store or payment partner;

b.  stock unavailability, product defects, or service issues;

c.  misuse or improper redemption of vouchers, discounts or gifts; or

d.  error or malfunction of POS systems, payment networks or third-party applications.

CAG and Participating Retail Stores reserve the right, but shall not be obliged, to substitute any gift or voucher with another item of equal or greater value in the event of unavailability, without prior notice or liability.

3.3  CAG makes no representations, warranties or undertakings whatsoever as to any implied terms or conditions with respect to this Shopping Promotion.
 

4.  Personal Data & Privacy

4.1  By participating in the Shopping Promotion, each Participant consents to CAG collecting, using, disclosing, storing, and otherwise processing their personal data (including their full names, boarding pass details, and contact information) for the purposes of:

a.  administering and managing the Shopping Promotion;

b.  Verifying eligibility and processing redemptions;

c.  Personalising services and communications through Changi Airport platforms to make the user experience smoother and more enjoyable; and

d.  Conducting statistical analysis in order to improve CAG’s products and services. (Clause 4.1(a) to (d) above collectively, the “Relevant Purposes”)

e.  Participants agree and acknowledge that CAG may also disclose such personal data to any of its subsidiaries, affiliates, service providers and/or agents (including those located outside Singapore) for the Relevant Purposes. By participating in the Shopping Promotion, participants consent to CAG’s collection, use, disclosure, storage and other processing of any personal data provided in accordance with all applicable privacy laws and CAG’s Privacy Policy (https://www.changiairport.com/en/privacy-policy.html).
 

5.  Miscellaneous

5.1  CAG reserves the right in its sole and absolute discretion to terminate the Shopping Promotion or to vary the terms and conditions herein at any time at its absolute discretion without further notice. CAG’s decisions on all matters relating to the Shopping Promotion are final, conclusive and binding on all participants. 

5.2  CAG shall not be liable for any damage, loss or inconvenience for any matter arising out of or in connection with this Shopping Promotion, and each participant agrees to indemnify and hold CAG harmless from and against any and all claims, damage, losses, costs or expenses suffered or incurred by CAG in relation to the Shopping Promotion. 

5.3  In the event of any inconsistency between these terms and conditions and any other form of publicity collateral relating to the Shopping Promotion, these terms and conditions shall prevail. 

5.4  No failure or delay by CAG in exercising any right, power, or remedy under these terms and conditions shall operate as a waiver thereof, nor shall any single or partial exercise of the same preclude any further exercise of such right, power or remedy. 

5.5  If any provision of these terms and conditions is found to be invalid, illegal or unenforceable by a court of competent jurisdiction, such provision shall be deemed modified to the extent necessary to make it valid and enforceable, and the remaining provisions shall remain in full force and effect. 

5.6  A person who is not a party to these terms and conditions shall have no right under the Contracts (Rights of Third Parties) Act 2001 of Singapore to enforce any provision herein. 

5.7  CAG may assign or transfer its rights and obligations under these terms and conditions to any third party without the consent of the Participants. Participants may not assign or transfer any of their rights or obligations hereunder. 

5.8  These Terms and Conditions may be translated into other languages for reference. In the event of any inconsistency or conflict between the English version and any translated versions, the English version shall prevail and govern. 

5.9  These terms and conditions shall be construed and governed in accordance with the laws of the Republic of Singapore. CAG and all participants hereby accept the exclusive jurisdiction of the Singapore courts to rule on any issues or disputes related thereto. 
 

These terms and conditions are updated as of 9 September 2026.