1. ACCEPTANCE OF TERM AND CONDITIONS

1.1 By participating in the “CHANGI REWARDS: DISNEY CRUISE LINE LUCKY DRAW" promotion (the "Promotion"), each Participant (as defined below) confirms that he/she has read, understood and agrees to be bound by these terms and conditions set out herein, including any other requirements set out in any Promotion-related promotional material, and all amendments, additions, replacements and modifications thereto as may be made from time to time (the “Terms and Conditions”).

1.2 This Promotion is organised and administered by Changi Airport Group (Singapore) Pte. Ltd. ("CAG").

1.3 As a condition of entry into the Promotion, each Participant affirms and represents that he/she is above 18 years of age and agrees to be bound in all respects by these Terms and Conditions.
 

2. PROMOTION ELIGIBILITY CRITERIA

2.1 As at the time of participation in the Promotion, the Promotion is open to persons:

a. who meet the specific requirements of the Promotion as detailed in Clause 3 below; and

b. who does not fall within the Excluded Categories, (each a “Participant” and collectively the “Participants”).

2.2 “Excluded Categories” refer to:

a. All CAG, CAI and Jewel staff will be excluded in the lucky draw;

b. CAG project workgroup and external auditors directly involved in the Promotion;

c. immediate family members of persons who fall within the class of persons referred to in Clause 2.2 (a) above. “Immediate family members” mean spouses, children, parents, parents-in-law and siblings;

d. any person who is or becomes insane, deceased, insolvent or is the subject of a criminal investigation, or has criminal proceedings instituted against him/her in any jurisdiction (at the time of entry of and/or during the lucky draw);

e. any person whose participation in and/or association with the Promotion may cause (in the sole and absolute opinion of CAG) Singapore Changi Airport, CAG and/or the Promotion any disrepute, contempt, scandal, ridicule, or cause Singapore Changi Airport, CAG and/or the Promotion to be perceived unfavourably; and/or

f.  any other person or class of persons deemed ineligible or notified by CAG as being ineligible from time to time.

2.3 CAG reserves the right (in its sole and absolute discretion) to determine the eligibility of any person in relation to the Promotion, and CAG may at any time during the Promotion, disqualify any person from participating in the Promotion without providing any reason if it determines that such person does not meet the eligibility criteria.

3. SPECIFIC TERMS FOR PARTICIPATION

3.1 The Promotion shall commence from 00:00am (SGT) on 5 November 2025 to 11:59pm (SGT) on 4 January 2026 (the “Promotion Period”).

3.2 The Promotion: Participants who meet the eligibility criteria set out at Clause 3.3 below are eligible to take part in the Changi Rewards: Disney Cruise Line Lucky Draw (the “Lucky Draw”) where Participants stand a chance to win one (1) 04C Concierge Family Stateroom with Oceanview Verandah stay as part of a 3-night Disney Adventure maiden voyage. A total of four (4) winners will be selected. The Lucky Draw will be conducted on 8 January 2026 (“Lucky Draw Date”).

3.3 LUCKY DRAW ELIGIBILITY

To be eligible for participation in the Lucky Draw, each Participant must:

i. Be 18 years of age or above;

ii. Be a valid Changi Rewards member at the point of transaction; and

iii. Have made a Minimum Qualifying Spend during the Promotion Period at Participating Outlets (as defined below) and scanned his / her Changi Rewards card at the point of transaction.

3.4 MINIMUM QUALIFYING SPEND

a. “Minimum Qualifying Spend” refers to a minimum spend of SGD50 (for Public Areas transactions) or SGD60 (for Transit Areas, iShopChangi, Jewel transactions) in a single receipt, made during the Promotion Period at any of  the Participating Outlets, but subject to the exclusions mentioned below.

b. Participating Outlets” refer to:-

            i.   Participating outlets at Singapore Changi Airport Terminals 1, 2, 3, or 4;

            ii.  Participating outlets at Jewel Changi Airport (“Jewel”); and

            iii.  iShopchangi website at www.iShopChangi.com (“iShopChangi”).

           For the latest information and updated participating outlet listings, please refer to

           https://www.changiairport.com/en/happenings/events-directory/changi- festive-village-2025.html

c. Participants must be a registered Changi Rewards member at the time of making the Minimum Qualifying Spend. The Changi Rewards membership must be successfully recognised at the point-of-sale counter or during checkout on iShopChangi for the spend to qualify.

 d.  For all Minimum Qualifying Spend made across all platforms, the nett amount spent by the Participant after any  discounts, reductions and/or vouchers shall be taken. For avoidance of doubt, the following amounts shall be excluded from all Minimum Qualifying Spend:

i.  Amounts paid using vouchers (including Changi eVoucher, Changi eVoucher Flexi, and/or any Changi e-Voucher card);

ii.  Amounts offset using Changi Rewards points;

iii. Amounts paid for the purchase of tobacco and/or tobacco products (including without limitation cigarettes, cigars, or any other form of tobacco, any tobacco derivative or substitute, any mixture  containing any form of tobacco or a tobacco derivative or tobacco substitute); and

iv.  All amounts arising from or related to purchases and/or transactions made at service outlets and at the following outlets at Singapore Changi Airport / Jewel Changi Airport:

- Banks

- Money changing facilities

- Medical clinics

- Top-up card machines

- Postal services & Post-on-Wheels

- Lounges (Bank / Airline / Ambassador / Pay-per-use lounges)

- Transit Hotels

- Hotel reservation counters

- Airport shuttle and transportation counters

- Car Rental

- Passenger meeting services counters

- Changi Recommends Foreign Exchange services and online purchases

 - Left luggage service counters

 - Telecommunication outlets and service counters (e.g. M1)

 - Temporary outposts

 - Crowne Plaza Hotel and YOTELAIR Singapore Changi Airport (including all retail, F&B or service within the hotels premises)

- Tour and travel

The list of excluded outlets from the Promotion is subject to change by CAG at its discretion without prior notice. 

3.5 ORDER CANCELLATION / REFUND POLICY

a. Transactions that are cancelled or refunded will be disqualified from the Lucky Draw.

b. In the event a winner is selected but the qualifying transaction was cancelled or refunded, CAG reserves the right to disqualify the winner, withdraw/ forfeit his prize and award it to a backup winner.

4.  LUCKY DRAW PARTICIPATION

4.1 This Promotion consists of one (1) Lucky Draw to select 4 winners. The Lucky Draw will be held on 8^th January 2026.

4.2 Upon the Participant’s fulfilment of the eligibility requirement as stated in Clause 3 above, Participants will automatically be enrolled in the Lucky Draw and be given one (1) chance per receipt which meets the Minimum Qualifying Spend (“Qualifying Receipt”) for the Lucky Draw (unless as provided otherwise at Clause 4.3 below). This is provided that he presents his Changi Rewards card for scanning at the point of payment. If he does not present his Changi Rewards card for scanning at the point of payment, he would not be enrolled in the Lucky Draw and would not be awarded any chances. For the avoidance of doubt, even if the Participant makes a retrospective claim for Changi Rewards points pursuant to section 4.7 of the Changi Rewards programme Terms and Conditions, he would not be awarded any chance for that retrospective claim. Each Participant will automatically be given chance(s) for the Lucky Draw based on their Changi Rewards Membership Tier as set out at Clause 4.3 below

For illustration, if a Participant has four (4) separate receipts that each meet the Minimum Qualifying Spend, he will be entitled to four (4) chances in the Lucky Draw (subject to Clause 4.3 below).

4.3 The number of chances given for each Minimum Qualifying Spend is dependent on the Participant’s Changi Rewards Membership Tier at the point of payment for the Minimum Qualifying Spend, as stated below

a. Changi Rewards Member Tier, Gold Tier and Platinum Tier Participants will be given one (1) chance for each Qualifying Receipt

b. Monarch Tier members will be provided an additional one (1) chance for each Qualifying Receipt.
 

5. LUCKY DRAW SCHEDULE

5.1 At the end of the Promotion Period, CAG will conduct one Lucky Draw to select a total of 4 winners from all qualifying Participants.

5.2 Each Participant is eligible to win only once throughout the entire Promotion.

5.3 Schedule for submission of entries and draw dates are as follows:

5.4 The winners of the Lucky Draw will be selected through a computerised random selection process from all eligible entries received during the Promotion Period.

6. PRIZES

6.1 Each selected winner will be entitled to one (1) 04C Concierge Family Stateroom with Oceanview Verandah stay as part of a 3-night Disney Adventure maiden voyage (“Prize”). The winner must be one of the travelling parties. In the event that a selected winner is unable or unwilling to travel on the designated departure dates, CAG reserves the right, in its sole and absolute discretion, to declare the Prize forfeited and to select an alternate winner in accordance with these Terms and Conditions.

6.2  Each Prize, consists of:

a. One (1) 04C Concierge Family Stateroom with Oceanview Verandah on the Disney Adventure cruise departing from Singapore on 10 Mar 2026, with a maximum occupancy of two (2) adults and two (2) children; where the child is aged 12 years old or under (“Travellers”) ; 

 b. All meals onboard the Disney Adventure cruise for the Travellers (excluding specialty and fine dining);

c. All costs and expenses not expressly stated above are excluded and solely the responsibility of winner and/or Travellers, including but not limited to:

i. Shore excursions

ii. Travel insurance

iii. Laundry service

iv. Spa treatments

v.  Alcoholic and specialty non-alcoholic beverages (including specialty coffee)

vi. Individually charged snacks and treats (including but not limited to movie popcorn, packaged candy, ice cream,  gelato, pastries, and bar snacks)

vii. Local and long distance telephone calls

viii. Ship to shore communications including internet

ix. Merchandise and souvenirs

x. Tips, taxes and gratuities not specifically set forth above.

The Prize is subject to Disney Cruise Line’s absolute discretion.

6.3 CAG will publish and list the names of all winners available under the 'Winners Announcement  tab on https://www.changiairport.com/en/happeningss/promotions/cfv-cr/html#winners- announcement

6.4 Winners will be notified in writing by email within 7 days from the Lucky Draw Date and sent an electronic link to an Acceptance & Acknowledgement Form (via a Microsoft webform) in accordance with the personal contact details provided to CAG per the Participant’s Changi Account. CAG may, but shall not be obliged to, also notify the winners via telephone.

6.5 Winner(s) must complete and submit to CAG the electronic Acceptance & Acknowledgement Form within seven (7) working days from the date of notification of their selection as a winner, failing which that Winner shall be automatically disqualified, and CAG reserves the right to award the Prize to another reserve winner drawn from the pool of eligible Participants.

6.5 Upon completing and submitting to CAG the electronic Acceptance & Acknowledgement Form within the stipulated timeline, CAG will provide the Winner(s) with a prize redemption letter via email, with details on the process for the Winner(s) to contact the Cruise Operator (as defined below) on prize fulfilment and redemption

6.6 All prizes are non-transferable, non-refundable and non-exchangeable for cash, credit, goods or benefits-in-kind, unless otherwise stated.

6.7 All prizes shall not be sold for or exchanged for any monetary or non-monetary benefits outside of the intended usage.

6.8 CAG shall not be responsible for any consequences, including but not limited to loss of life, injury to person and/or damage to property, arising from and/or in connection with the Participant’s participation in the Promotion, redemption and/or use of the Prize.

6.9 CAG reserves the right to deny or claw back any Prize awarded to any Winner should any of them be subsequently found to be disqualified or ineligible to participate in the Promotion or found to have breached the Terms and Conditions. CAG’s determination on all matters relating to the Promotion shall be final, conclusive and binding. No correspondence and/or appeals will be entertained.

6.10 Failure to respond to any notification from CAG in relation to any prize won, to take the necessary steps to claim and redeem the prize, or to provide any information or material required for the claim/redemption/collection of any prize, shall be deemed a failure to claim/redeem such prize. Prizes must be collected as stated in these Terms and Conditions and no compensation will be payable if a Winner is unable to use or redeem the prize. CAG reserves the right to donate any unclaimed or unredeemed prize value to such charities of its choice or replace a Winner with another Participant.

6.11 All Winner(s) whose Prize has been used, unclaimed/unredeemed or forfeited hereunder, shall not be entitled to any form of payment or compensation.
 

7. PERSONAL DATA

7.1 By participating in the Promotion, you confirm that you consent to the collection, use, processing and disclosure of your data (including personal data) in accordance with CAG’s Privacy Policy, which is available at: https://www.changiairport.com/en/privacy-policy.html. Such personal data includes but is not limited to your full name, contact details and email address.

7.2 The purposes for which personal data collected by CAG from you may be used and/or shared with third parties include but are not limited to conducting, publicising and administering the Promotion; communicating with you in relation to the Promotion (including the redemption of prizes); facilitating the selection and notification of winners; publicising the winners of the Promotion; statistical analysis; and for CAG to fulfil its obligations under these Terms & Conditions.

7.3 You represent and warrant that the personal data which you provide and/or disclose to CAG in relation to the Promotion is true, complete and accurate. CAG shall not be held liable and shall be fully indemnified by you for any incorrect or inaccurate personal data provided.

7.4 If you have opted in for additional marketing and promotional content at any time in the course of the Promotion, you hereby also consent to receiving electronic direct mailers (eDMs) and marketing promotional material (such as information, news, offers and promotions about exclusive deals, offers and events) regarding Singapore Changi Airport (collectively the “Additional Offers”). You may at any time, unsubscribe from the Additional Offers by updating your subscription preferences by clicking on “unsubscribe” located at the bottom of the Additional Offers communication. Please note that you will continue to receive Promotion updates even if you have opted out of receiving Additional Offers. If you wish to unsubscribe from Promotion updates, you will have to similarly update your subscription preferences from the Promotion updates communication. However, should you do so, you may not be able to participate in the Promotion.
 

8. LIABILITY AND INDEMNITY

8.1 To the fullest extent permitted by law, CAG shall not be liable in contract, tort (including negligence) or otherwise, for any direct loss, indirect or consequential loss, damage, cost and expense, or loss of profits, suffered or incurred by a Participant arising out of or in connection with the Promotion.

8.2 The Prize is supplied by The Walt Disney Company (Southeast Asia) Pte. Limited (“  Disney  ”). If any Winner faces any issue in relation to the use and/or redemption of the Prize, he shall resolve it directly with Disney. CAG shall not be held liable or responsible for any disputes that Participants may have with Disney or any other third parties, regarding the use and/or redemption of the Prize.

8.3 Participants agree that they will indemnify and hold harmless CAG, and its directors, officers, employees, agents, contractors (each an “Indemnified Party”) from and against all claims, demands, chose in action, judgments, suits, proceedings, liabilities, costs, expenses, damages and losses (including but not limited to any direct, indirect or consequential losses, loss of profit, loss of reputation and all interest, penalties, legal costs (calculated on a full indemnity basis and including solicitor and client costs) and all other professional costs and expenses) suffered or incurred by an Indemnified Party arising out of or in connection with the Promotion.
 

9. GENERAL TERMS & CONDITIONS

9.1 CAG reserves the right to:

a. Refuse the participation of any person in the Promotion and/or disqualify any Participant of the Promotion for any  reason whatsoever, including but not limited to unsafe or unruly behavior that may result in harm or damage to that person or any other person; and

b. Change or vary these Terms and Conditions as it deems fit, without prior notice. Should any dispute arise, CAG’s decision on all matters relating to the Promotion and these Terms and Conditions is final, conclusive and binding on all participants and no correspondence will be entertained.

9.2 CAG makes no representation, warranty or undertaking whatsoever as to any implied terms or conditions or as to the accuracy, completeness and timeliness of any content or information regarding the Promotion contained on its official website, or on any Promotion-related collaterals/materials. All information is accurate at time of print/publishing. CAG shall not be liable for any dissatisfaction, damages, loss, injury or inconvenience arising from the materials published or printed in relation to the Promotion.

9.3 CAG reserves the right to amend, modify or delete any content and information regarding the Promotion on its official website or on Promotion-related collaterals/materials, to correct any errors in any notified Promotion mechanics, or evaluate the Promotion submissions. Any such changes shall be effective and binding once it has been updated on CAG’s official website. CAG accepts no liabilities arising from or in connection with these corrections or amendments, including without limitation any liabilities resulting from the correction.

9.4 In the event of any inconsistency between these Terms and Conditions and any other form of publicity collateral relating to a Promotion, these Terms and Conditions shall prevail.

9.5 These Terms and Conditions may be translated into another language other than English. In the event of any inconsistency between the English version and any other translation hereof, the English language version shall prevail.

9.6 All decisions made by CAG regarding the interpretation and application of these Terms and Conditions or on all matters relating to the Promotion shall be final and conclusive in each case.

9.7 CAG reserves the right to cancel the Promotion.

9.8 Participants acknowledge that the Promotion is in no way sponsored, endorsed or administered by, or associated with the social media site or platform on which it is hosted.

9.9These Terms and Conditions are not intended to confer rights to any third party under the Contracts (Rights of Third Parties) Act 2001.

9.10 These Terms and Conditions are governed by the Laws of Singapore.
 

10.  Contact Us

10.1.  Should you have any questions about the Promotion, you may reach us at www.changiairport.com/en/rewards/feedback.html. Please state “CHANGI REWARDS DISNEY CRUISE LINE LUCKY DRAW" promotion in the subject field of your correspondence.

Annex A: List of Participating Outlets

For the latest information and updated participating outlet listings, please refer to 

https://www.changiairport.com/en/happenings/events-directory/changi-festive-village-2025.html