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CHANGI AIRPORTSHOP & DINE PRIVILEGES
Receive up to S$20 worth of Changi e-Vouchers and other exclusive shopping deals
Dine Shop

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The e-Voucher collection form must be submitted online at least 3 days before your departure from India.

 

Your booking itinerary/e-tickets attachments^ will be required for us to validate your request. Once you have them prepared, hit the button below!

 

*E-Voucher(s) can be used at all participating retail outlets in Changi Airport.
E-Vouchers available while stocks last. Terms and Conditions apply.

^All form submissions with false declaration of details or invalid proof will be rejected and all e-Vouchers will be revoked.

ELIGIBILITY CONDITIONS

  • Booking itineraries must have Busan (PUS) as the point-of-origin. Flights between Singapore (SIN) and Busan (PUS) must be direct flights.
  • Passengers must complete their journey between 1 July 2023 and 30 September 2024 (both dates inclusive).
  • For transit passengers, at least one transit flight must be a layover no more than 24 hours.
  • Passengers with flights issued over two or more booking reference numbers are to submit just one form for their entire trip and attach all booking confirmations or e-tickets in the submission.
  • Only passengers above 2 years old will be eligible.
  • Passengers must submit their collection form online at least 3 days before departure from Busan (PUS).
  • Full Terms and Conditions below apply.

STEPS TO REDEEM YOUR CHANGI REWARDS E-VOUCHER(S)

AT LEAST 3 DAYS BEFORE DEPARTURE

UPON ARRIVAL IN CHANGI AIRPORT

Frequently asked Questions

1. What is the eligibility criteria for the campaign?

All passengers must be travelling from India to or transiting via Singapore between 1 Jan 2024 and 31 December 2024 (both dates inclusive). Please refer to the full eligibility criteria here.

 

2. Which airline should I take to be eligible for the campaign?

You can travel on airlines operating direct flights from India to Singapore or transit via Singapore, with 13 digits e-ticket numbers during the campaign period to be eligible for the campaign. 

Codeshare flights with 4 digits flight numbers are eligible.

 

3. I am taking a direct flight from India to Singapore, and will be transiting in Singapore. Can I transit on any airline to my final destination? 

Yes, you can transit to travel on any airline after arriving in Singapore from India.

 

4. I am on a flight ticketed by a participating airline but operated by a different airline, am I eligible for the campaign?

All codeshare flights with 4-digits flight numbers are eligible.

 

5. I am travelling to India from Changi Airport, why am I unable to find my flight on the collection form?

  • Your travel itinerary is ineligible for the campaign. Passengers visiting Singapore must have a return trip to India to be eligible for the campaign. This means:
  • “Delhi–Singapore–Delhi” itinerary is eligible for one (1) S$10 Changi Rewards (CR) e-Voucher;
  • “Delhi–Singapore–Pune” itinerary is eligible for one (1) S$10 Changi Rewards (CR) e-Voucher;
  • “Delhi– Singapore” one-way itinerary is NOT eligible;
  • “Singapore – Delhi” one-way itinerary is NOT eligible.

 

6. I am travelling to India transiting via Changi Airport, why am I unable to find my flight on the collection form?

Your travel itinerary is ineligible for the campaign. Passengers transiting via Changi Airport must have India as the point-of-origin to be eligible for the campaign. This means:

  • “Delhi – Singapore – Sydney” itinerary is eligible for one (1) S$10 CR e-Voucher;
  • “Sydney – Singapore – Delhi” one-way itinerary is NOT eligible;
  • “Delhi – Singapore – Sydney – Singapore – Delhi” itinerary is eligible for two (2) S$10 Changi e-Vouchers;
  • “Sydney – Singapore – Delhi – Singapore – Sydney” itinerary is NOT eligible..

 

7. I am making a stopover in Singapore between India and my destination, why am I unable to find my flight on the collection form?

Your travel itinerary is ineligible for the campaign. Passengers can only do a stopover on one leg of the journey via Changi Airport must have India as the point-of-origin to be eligible for the campaign as a transit passenger. This means:

  • “Delhi – Singapore (stopover) – Sydney – Singapore – Delhi” itinerary is eligible for two (2) S$10 Changi e-Vouchers;
  • “Delhi – Singapore – Sydney – Singapore (stopover) – Delhi” itinerary is eligible for two (2) S$10 Changi e-Vouchers;
  • “Delhi – Singapore (stopover) – Sydney” itinerary is NOT eligible;
  • “Sydney – Singapore (stopover) – Delhi” itinerary is NOT eligible;
  • “Sydney – Singapore (stopover) – Delhi – Singapore – Sydney” itinerary is NOT eligible.
  • “Sydney – Singapore– Delhi – Singapore (stopover) – Sydney” itinerary is NOT eligible.

 

8. I am making two transit stops between India and my destination, Singapore being one of the transit stops. Am I eligible for the campaign?

No, the itinerary is not eligible for the campaign. Flights between Singapore and India must be direct flights. For example:-

  • “Bali – Singapore –Seoul - Delhi” itinerary is NOT eligible.
  • “Bali – Singapore – Delhi” itinerary is NOT eligible.
  • “Delhi – Bangkok - Singapore – Bali” and “Bali – Singapore - Bangkok - Delhi” itinerary is NOT eligible.

 

9. I booked a two-way transit journey via Changi Airport with one transit trip within 24 hours, but I am stopping over in Singapore for a few days during my other layover. Am I eligible for the campaign?

Yes, you are eligible for the two-way transit privileges as you have at least (1) transit flight in the booking itinerary with layover no more than 24 hours. You may submit the collection form, indicating your travel type as “Transiting”, complete the flight details and attach all flight itineraries / e-ticket for the two-way transit journey.

10. When can I collect the Changi e-Voucher(s)?

You can collect your Changi e-Voucher(s) any time after you have booked your flight tickets. E-voucher(s) must be collected at least 3 days before your flight departure from India, e-Voucher(s) request for past trips will not be considered. e-Vouchers are available for collection while stocks last.

For the avoidance of doubt, an example of such is detailed below:

Passengers whose flight departure date is on Tuesday, 31 December, 1800hrs SGT must submit their collection form by Saturday, 28 December, 2359hrs SGT.

 

11. How do I collect the Changi e-Voucher(s)?

You can only collect your Changi e-Voucher(s) online via the collection page here.

For a simple step-by-step guide on how to collect your Changi e-Voucher(s), click here.

 

12. I do not have an e-ticket, what other supporting document is accepted to submit the online request?

You may upload your flight confirmation email containing your booking reference number, passenger details and flight details.

 

13. I did not pre-collect the Changi e-Voucher(s) at least 3 days before I depart from India, can I still collect the e-Voucher(s)?

Unfortunately, you will not be able to collect the Changi e-Voucher(s) as we will need at least 3 days to perform audit checks.

 

14. I did not manage to collect the Changi e-Vouchers 3 days prior to my departing transit flight, can I still collect one (1) S$10 CR e-Voucher for my return transit flight?

No, you can only collect for travel itineraries with India as the point-of-origin. This means:

  • “Delhi – Singapore – Sydney – Singapore – Delhi” itinerary is eligible for two (2) S$10 Changi e-Voucher;
  • “Sydney – Singapore – Delhi” itinerary is NOT eligible.

 

15. Can I collect the Changi e-Voucher(s) on behalf of my family who are in the same booking?

Yes, you can collect Changi e-Voucher(s) on behalf of your family as long as you share the same booking reference number and are travelling together on the same booking. All Changi e-Voucher(s) would then be issued to the CR account of the Primary Voucher Collector on the scheduled day of arrival at Changi Airport.

If you and your travel companion have booked your flights separately, you will have to collect the Changi e-Voucher(s) in a separate request.

 

16. I am travelling with my family of 15 people who are all booked on one booking. Why can’t I collect the Changi e-Voucher(s) on behalf of everyone?

You can only collect Changi e-Voucher(s) for up to 9 people in a single collection form. All Changi e-Voucher(s) would then be issued to the CR account of the Primary Voucher Collector on the scheduled day of arrival at Changi Airport.

If you wish to collect for more than 9 people, you will need to designate someone else travelling on the same booking whose vouchers have not been collected to collect the remaining vouchers.

If you and your travel companion have booked your flights separately, you will have to collect the Changi e-Voucher(s) in a separate request.

 

17. I have different booking reference numbers for my departing and return flights. How do I collect my Changi e-Voucher(s)?

Eligible Passengers whose trip is issued over two or more separate e-tickets or bookings are to submit just one (1) collection form for their entire trip – submitting the booking reference number of their first departing flight to Singapore and attaching all booking confirmations or e-tickets for entire journey. Requests with insufficient supporting documents will be rejected or voided and CAG’s decision shall be final.

 

18. I have issues submitting the collection form, what should I do?

If you face any issues with online collection, you can Chat with Changi Max here to assist you further.

19. If I changed my flight to Singapore to an earlier date or if my flight is delayed/postponed after submitting the collection form for e-Voucher(s), can I still receive my Changi e-Voucher(s) on the date of my new flight arrival?

The Changi e-Voucher(s) will only be issued to you on your original arrival date and expire by the end of the following month. For example, if you arrive in Singapore on 23 March 2024, your e-Voucher will expire by 30 April 2024.

If your flight dates fall outside of the e-Voucher validity period, you can Chat with Changi Max here at least 3 business days prior to your new flight departure date to notify us of your flight change, attach the original and new e-tickets / flight itinerary containing your booking reference number, passenger details and flight details and state your Changi Rewards email and account number.

20. Why do I not see the Changi e-Voucher(s) in my Changi Rewards account?

After submission of your online request for Changi e-Voucher(s), a confirmation email will be sent to acknowledge that your request has been successfully received by us. Any request with incomplete or invalid documents will be voided.

Your Changi e-Voucher(s) will be credited to your account on the date of your arrival at Changi Airport.

 

21. Where can I find my CR e-Voucher(s)?

You can view your Changi e-Voucher(s) in your Changi App. Click “Account” on the bottom navigation bar, and click on “Perks” to view your e-Vouchers. Alternatively, you can login to rewards.changiairport.com to view your e-Voucher(s).

 

22. Where can I redeem/use the Changi e-Voucher(s)?

You can use the Changi e-Voucher(s) at all Changi Rewards participating stores at Changi Airport main terminals in both the public and transit area, except for stores in the Exclusion List here. Do note that Jewel Changi Airport stores are not included.

 

23. How do I redeem/use the Changi e-Vouchers?

To use your Changi e-Voucher(s), inform the staff of the participating stores at the cashier and have them scan your Changi Rewards e-Card before you make payment to deduct the value of your e-Vouchers from your transaction.

 

24. Can I redeem multiple Changi e-Voucher(s) at a time when paying at the store?

Multiple Changi e-Voucher(s) in a single Changi Rewards account can be redeemed in a single transaction when paying at stores. However, e-Voucher(s) stored in multiple Changi Rewards accounts cannot be stacked and redeemed in a single transaction.

 

25. When will my Changi e-Voucher(s) expire?

The e-Voucher validity period is indicated in the confirmation email and the expiry date is also indicated on the e-Voucher(s) displayed in your Changi Rewards account.

You can use the Changi e-Voucher(s) from the date of your first arrival at Changi Airport until the end of the following month. For example, if you arrive in Singapore on 23 February 2024, your e-Voucher will expire by 31 March 2024.

 

26. My Changi e-Voucher(s) are expired, can the validity be extended?

We seek your understanding that no extension of validity of the Changi e-Voucher(s) will be considered or allowed. All unutilized Changi e-Voucher(s) will be forfeited upon expiry.

27. I do not have mobile data in Singapore, how do I access my CR e-Voucher(s)?

You can enjoy free WiFi in both the public and transit areas of Changi Airport with #WiFi@Changi. Simply follow the steps below to start surfing:

Step 1. Select #WiFi@Changi.

Step 2. Launch your Internet browser (e.g., Safari, Chrome, Firefox Internet Explorer) and key in a valid website address to access the login page.

Step 3. Next, click on the WiFi logo and enjoy your 3 hours of free WiFi.

Step 4. Download and log in to Changi App to access your Changi Rewards account or log in to your account on rewards.changiairport.com.

Step 5. To use your Changi e-Voucher(s), inform the staff of participating stores and scan your Changi Rewards e-Card before making payment.

Terms and Conditions

1.1 Eligible Passenger (as defined in the Changi Airport Shop & Dine Privileges Terms and Conditions (“Campaign T&Cs”)) will each receive one (1) S$10 CR e-Voucher or two (2) S$10 Changi e-Vouchers in accordance with the Campaign T&Cs. Such CR e-Voucher will be credited to the Eligible Passenger’s Changi Rewards (“CR”) account. If the Eligible Passenger is not a CR member (“Non-CR Eligible Passenger”) but is travelling with a family member who is an Eligible Passenger and a CR member (“Family CR Eligible Passenger”), the Non-CR Eligible Passenger’s CR e-Voucher may be credited to his Family CR Eligible Passenger’s CR account. Changi e-Vouchers are issued by Changi Airport Group (Singapore) Pte Ltd (“CAG”).

 

1.2 The value of the Changi e-Vouchers (or any part thereof, including any unutilised portion) (i) is not refundable in any currency; (ii) cannot be transferred to any other person other than in accordance with the Campaign T&C and these Changi e-Vouchers (Campaign) Terms and Conditions; (iii) cannot be withdrawn in exchange for any currency; and (iv) cannot be exchanged for any form of cash or credit. No payment, refund or compensation shall be given if the value of the Changi e-Vouchers exceeds the value of the goods/ services paid for using the Changi e-Vouchers. The aggregate value of Changi e-Voucher(s), CR e-Voucher(s) Flexi and Changi Transit Programme (CTP) e-Voucher(s) in a CR account shall not at any time exceed S$1,000. CAG will not allow the crediting or issuance of any Changi e-Voucher(s), CR e-Voucher(s) Flexi and/or Changi Transit Programme (CTP) e-Voucher(s) into a CR account to proceed if the foregoing will result in the aggregate value of the aforementioned vouchers in that CR account to exceed S$1,000.

1.3 The Changi e-Vouchers will expire by the end of the following month from the date of the Eligible Passenger’s first arrival into Singapore. For e.g.,

  • If your first arrival into Singapore is on 15 July 2023, your voucher will expire by 30 August 2023.
  • If your first arrival into Singapore is on 23 July 2023, your voucher will expire by 30 August 2023.

1.4 No replacement, exchange, refund or extension of validity, of the Changi e-Vouchers will be considered or allowed. All unutilized Changi e-Vouchers will be forfeited upon expiry. CAG shall not be liable for any expired Changi e-Vouchers.

1.5 Changi e-Vouchers can only be used in denominations of S$10. For each transaction, only one CR account may be used. If one CR account has more than one Changi e-Voucher, all the Changi e-Vouchers in that CR account may be used in a single transaction. For the avoidance of doubt, the Changi e-Vouchers in one CR account and the Changi e-Vouchers in another CR account, cannot be combined and used in a single transaction.

1.6 Each Changi e-Voucher cannot be used for two or more separate transactions.

1.7 The Changi e-Vouchers may not be used in conjunction with ongoing in-store promotions and cannot be used on iShopChangi.com.

1.8 CAG may substitute the Changi e-Vouchers with other rewards or benefits as CAG deems fit without prior notice.

1.9 CAG, its authorised agents and contractors shall not be liable to any person for any injury, loss, damage, inconvenience, cost or expense arising out of or in connection with the use of the Changi e-Vouchers. Under no circumstances whatsoever shall CAG be liable for any indirect, punitive, incidental, special or consequential damages that result or arise from the use of Changi e-Vouchers.

1.10 All transactions in which Changi e-Vouchers are used are transactions between the relevant Changi e-Voucher user and merchant, and CAG shall not be liable or responsible whatsoever for the acts or default of any merchant (including the failure of the merchant to honour any Changi e-Voucher or in respect of any defect or deficiency in the goods or services for which the Changi e-Voucher is redeemed with). CAG is not an agent or representative of the merchant.

1.11 These Changi e-Vouchers (Campaign) Terms and Conditions shall be governed by and construed in accordance with the laws of Singapore.

1.12 These Changi e-Vouchers (Campaign) Terms and Conditions are not intended to confer rights to a third party under the Contracts (Rights of Third Parties) Act (Cap. 53B) (the “Act”). The provisions of the Act are hereby excluded.

1.13 The illegality, invalidity or unenforceability of any provision in these Changi e-Vouchers (Campaign) Terms and Conditions under the law of any jurisdiction will not affect the legality, validity or enforceability under the law of any other jurisdiction nor the legality, validity or enforceability of any other provision in these Changi e-Vouchers (Campaign) Terms and Conditions.

1.14 CAG reserves the right at any time and at its sole discretion, to vary in whole or in part of any of these Changi e-Vouchers (Campaign) Terms and Conditions, and such changes shall be effective upon publication of the amended version here. In the event of any inconsistency between these Changi e-Vouchers (Campaign) Terms and Conditions with any other form of publicity collaterals relating to Changi e-Vouchers, the online version of the Changi e-Vouchers (Campaign) Terms and Conditions available on the aforementioned Changi Airport website shall prevail.


1.15 The Changi e-Voucher can be used, subject to the Changi e-Vouchers (Campaign) Terms and Conditions, at all participating merchants in the transit and public areas of Changi Airport except: (A) for those stated in the list below (the “Exclusion List”) ; and (B) for payment to purchase any tobacco products at Changi Airport.

The Changi e-Voucher(s) in Changi Rewards account can be used at all retail and dining outlets in the transit and public areas of Changi Airport, except for the Exclusion List below.

PUBLIC AREA

TRANSIT AREA

All Hotel Reservation counters

Airline Lounges

All Car Rental counters

All Transit Hotels (Terminals 1 & 3)

All Passenger Meeting Services counters

Hermes

Banks

 

Crowne Plaza Hotel

 

Ground Transport Services

 

MindChamps Preschool

 

Play! By KinderPlay

 

Telecommunications e.g. M1, Starhub Shop

 

 

Exclusion List for Both Public and Transit Areas

  • All Jewel Changi Airport Stores
  • Pay-per-use Lounges (e.g. Airport Wellness Oasis) except Ambassador Transit Lounge and Plaza Premium Lounge
  • Shower, Spa and Service outlets (e.g. Be Relax, Wan Yang Foot Reflexology)
  • All Supermarkets and Convenience Stores
  • All Left Baggage Counters
  • All Money-Changing Counters
  • All Fast Food outlets
  • All Food courts e.g. Food Gallery (Terminal 1) and Singapore Food Street (Terminal 3)
  • Top-Up Card Machines and Services (e.g. Coffee Bean Cards, cash cards etc)
  • Changi Recommends
  • Dry-cleaning Services
  • Medical Services
  • Postage Services
  • Tobacco Purchases^
  • Temporary Retail Outposts*

^With effect from 1 August 2016, pursuant to Section 9A of the Tobacco (Control of Advertisements and Sale) Act (Cap. 309), CR e-Vouchers cannot be used for the purchase of tobacco products in Changi Airport.

*Retail pushcarts in Terminal 3 Basement 2 are not temporary outposts and Changi Rewards e-Voucher(s) can be used for purchases at these retail pushcarts.

The Exclusion List may be updated from time to time without any prior notice.

Other Terms and Conditions for Changi Shop & Dine Privileges – Shopping Deals

  • This “Shopping Deals” are only valid for participating outlets and selected brands across Changi Airport Transit from 1 Nov 2023 till 31 December 2024, unless otherwise stated.
  • Travellers with a valid boarding pass who meet the minimum spending requirement are eligible to flash this microsite and valid boarding pass to redeem the Shopping Deals, with the exception of staff from all participating outlets and CAG’s appointed event management company.
  • Each Shopping Deal is valid for 1 use per boarding pass per day per participating outlet, in a single receipt.
  • The Shopping Deals cannot be used in conjunction with other promotions or vouchers, unless otherwise stated.
  • The Shopping Deals are non-refundable and non-exchangeable, in part or in full.
  • CAG’s decision on all matters relating to ‘Changi Shop & Dine Privileges - Shopping Deals’ is final, conclusive and binding on all participants.
  • CAG shall not be liable for any damages, loss or inconvenience for any matter arising out of or in connection with this Shopping Deals, and each participant agrees to indemnify and hold CAG harmless from and against any and all claims, damage, losses, costs or expenses suffered or incurred by CAG in relation to the Shopping Deals.
  • CAG reserves the right in its sole and absolute discretion to terminate the Shopping Deals or to vary the terms and conditions herein at any time at its absolute discretion without further notice.
  • In the event of any inconsistency between these terms and conditions and any other form of publicity collaterals relating to the Shopping Deals, these terms and conditions shall prevail.
  • These terms shall be construed and governed in accordance with the laws of the Republic of Singapore. CAG and all participants hereby accept the exclusive jurisdiction of the Singapore courts to rule on any issues or disputes related thereto.
  • Any collection, use and disclosure of participants’ personal data will be strictly in accordance with CAG’s privacy policy, a copy of which may be obtained from https://www.changiairport.com/en/privacy-policy.html.

 

TERMS & CONDITIONS

  • Macallan, Tobacco and selected products are excluded from this promotion
  • Find the location of the outlet(s) here.​

TERMS & CONDITIONS

Package A: 2-hour lounge access inclusive of shower at S$35 nett for one person

  • Exclusive rate with use of S$10 Changi e-Voucher as part payment:
    • ADULT - S$ 35 nett per person (Adult aged 12 years and above) for 2-hour lounge access. Complimentary access for child under 2 years (Infant) with one accompanying adult
    • CHILD - S$ 25 nett per person (Child aged 2 to 11 years) for 2-hour lounge access.
    • Every subsequent one (1) hour extension of Lounge access will be at S$13 nett per adult and S$10 nett per child. This shall apply to eligible passenger who has purchase 2-hour lounge access.
  • The 2-hour lounge access include the following facilities:
    • Up to two (2) hours of Lounge use
    • Shower facilities inclusive of basic toiletries
    • Wi-Fi / PC Internet facilities
    • Free flow of non-alcoholic beverages
    • Light Meals, Live noodle counter, Snacks, Pastries & Fruits
    • Local & International magazines and newspaper
  • Alcoholic beverages are available at a discounted rate of S$6 nett per drink.
  • 10% discount for Gymnasium at Terminal 2.

 

Package B: 30 minutes Shower inclusive of basic toiletries at S$18 nett per person

  • Complimentary access for child under 2 years (Infant) with one accompanying adult

 

Package C: 1-hour lounge access at S$20 nett per person

  • Exclusive rate with use of S$10 Changi e-Voucher as part payment:
    • ADULT - S$20 nett per person (Adult aged 12 years and above) for 1-hour lounge access. Complimentary access for child under 2 years (Infant) with one accompanying adult
    • CHILD - S$15 nett per person (Child aged 2 to 11 years) for 1-hour lounge access.
    • Every subsequent one (1) hour extension of Lounge access will be at S$13 nett per adult and S$10 nett per child. This shall apply to eligible passenger who has purchase 1-hour lounge access.
  • The 2-hour lounge access include the following facilities:
    • Up to one (1) hours of Lounge use
    • Wi-Fi Internet access
    • Free flow of non-alcoholic beverages
    • Light Meals, Live noodle counter, Snacks, Pastries & Fruits

Find the location of the outlet(s) here.

TERMS & CONDITIONS

  • Deal is valid until 31 November 2024.
  • Offer includes free-flow food and beverage*

*Beverage choices include soft drinks, draught beer, house pour red & white wine. Alcoholic beverages cannot be served to guests below 18 years old.

  • Offer cannot be used in conjunction with other corporate and in-house promotions/discounts/privileges.
  • Every subsequent 1 hour extension of lounge access will be at SGD20nett.
  • Shower is not included in the Offer with an additional charge of SGD24nett for 30 minutes.
  • Any additional goods and/or services outside the scope of the Offer will be incurred at the passenger’s own costs and expenses and Plaza Premium Lounge Singapore shall charge directly for such additional goods/services.
  • Complimentary access for child under 24 months (Infant) with one accompanying adult.
  • Child rate (24 months & above) are as follows:
    • 2 hours SGD24nett
    • SGD10nett per hour extension
  • Find the location of the outlet here.

 

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