All applications for returns must be made within thirty (30) days of purchase.

Please note that due to reasons including hygiene concerns, impracticality and suppliers’ policies, we are unable to accept returns for the following products due to a change of mind:

(a) Attraction tickets;

(b) Digital goods, including all online gift cards, vouchers, mobile top up cards, etc.;

(c) Perishables, including all food and beverages, fresh flowers and other live plants;

(d) Forex products;

(e) All customised products;

(f) All products sold at a mark down or discount due to existing defects which were highlighted in the course of Shopping Concierge’s service at the time of purchase;

(g) All products which have been installed or require installation;

(h) All products which have been or whose packaging or peripherals have been tampered with or subjected to any unauthorised alterations;

(i) Any of the following products which have been delivered without or in unsealed packaging:

            (i) Beauty products;

            (ii) Toiletries;

            (iii) Earrings;

            (iv) Earphones and headphones; and

            (v) Undergarments, swimwear and socks; and

(j) Any other products which have been stated as non-returnable in their terms and conditions of sale (if any) and/or product descriptions.

You can send us your request via email to qsm.commercial@changiairport.com. Please indicate your order number in your request. Once your request is processed, if you requested for a refund, you will receive the refund via your original mode of payment within fourteen (14) business days.