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HELP CENTRE FOR CHANGI APP USERS

For existing iChangi users

Upgrading to Changi App

View FAQ and user guide here.

GENERAL/QUICK STEPS FOR APP TROUBLESHOOTING:
 
  1. Ensure that the Operating System (OS) of your device meets the minimum requirements for Changi App (Apple iOS 12/Android 9 or later). 
  2. Check that you have updated or installed the latest app version.
  3. Ensure your device is connected with strong internet connectivity.
  4. If there is no response from the app, try again later (you may also choose to force stop or close your app before restarting app again).
  5. If you are experiencing app crashes or encountering issues loading the new app, try deleting and reinstalling your app.
  6. If the issue continues to persist in spite of the above, please refer to the FAQs and guides in the following section:
FAQS & GUIDES
Select any of the app features for more information or email enquiry@changiairport.com for further assistance.  
Account/Login
Flight/Travel
Book, Redeem & Play
Parking Redemption
Changi Rewards
Changi Pay

Tips to optimise your Changi App experience

  1. As bug fixes and app improvements may be rolled out from time to time, you may wish to enable automatic app updates on your device settings or keep a look out for latest app versions available. 

  2. Store your Changi Account login credentials securely. You may be prompted to re-login. 

  3. Turn on notifications on your device to be updated of maintenance schedules. Alternatively, keep a look out for app advisories on your app > Account > Notifications Inbox (Bell Icon).

EXPLORE MORE

 Thank you for using the Changi App.
Stay tuned for more exciting features and latest updates! 

For other app enquiries and assistance, email enquiry@changiairport.com.