TERMS & CONDITIONS FOR CHANGI APP “MIFFY’S CELEBRATION QUEST” 

30 MAY 2025 – 29 JUNE 2025 

1.    ACCEPTANCE OF TERMS AND CONDITIONS

1.1  By participating in the Changi App “Miffy’s Celebration Quest” game (the “Game”), each Participant confirms that he/she has read, understood and agrees to be bound by these terms & conditions set out herein, including any other requirements set out in any Game-related promotional material, and all amendments, additions, replacements and modifications thereto as may be made from time to time (the “Terms and Conditions”).    

1.2  This Game is organised and administered by Changi Airport Group (Singapore) Pte Ltd (“CAG”).  

1.3 As a condition of participation in the Game, each Participant affirms and represents that he/she is at least 18 years of age and agrees to be bound in all respects by these Terms and Conditions. If a Participant is below 18 years old, he/she must and will be deemed to have in any event, obtained consent from his parent(s) or legal guardian(s), their acceptance of these Terms and Conditions and their agreement to take responsibility for his/her acts and omissions in connection with his/her participation in the Game and/or use of the Reward(s), as the case may be. 

2.    ELIGIBILITY CRITERIA

2.1  This Game is open to participants who are:  

a.    Changi account holders with verified and active membership status;  

b.    are aged 18 years and above (as at the date of their participating in the Game); 

c.    and are not persons within the Excluded Categories. 

(each a “Participant” and collectively the “Participants”) 

“Excluded Categories” refer to:  

a.    Directors and employees of CAG’s appointed agencies, vendors, auditors (which include Meet Isaac Pte Ltd and FPT Asia Pacific Pte Ltd) and any other persons who are involved in organising, and/or administering the Game; 

b.    Immediate family members of persons who fall within the class of persons referred to above. “Immediate family members” refer to spouses, children, parents, parents-in-law and siblings;  

c.    Any person who is or becomes insane, deceased, insolvent or is the subject of a criminal investigation, or has criminal proceedings instituted against him/her in any jurisdiction (at the time of participation);    

d.    Any person whose participation in and/or association with the Game may cause (in the sole and absolute opinion of CAG) and/or the Game, any disrepute, contempt, scandal, ridicule, or cause CAG and/or the Game to be perceived unfavourably; and 

e.    Any other person or class of persons deemed ineligible or notified by CAG as being ineligible from time to time. 

2.2  CAG reserves the right (in its sole and absolute discretion) to determine the eligibility of any person in relation to the Game, and CAG may at any time during the Game refuse or disqualify any person from participating in the Game without providing any reason if it determines that such person does not meet the eligibility criteria above. 

3.    MECHANICS AND CONDITIONS OF PARTICIPATION 

3.1  The Game shall commence from 30 May 2025 (0000hrs, Singapore Time) and end on 29 June 2025 (2359hrs, Singapore Time) (the “Game Period”).  

3.2  To participate in the Game, each Participant shall:   

a.    Have downloaded the Changi mobile application (“App”);  

b.    Signed up and logged in to a verified Changi account;   

c.    Created an in-game username in “Miffy’s Celebration Quest”.  

3.3  Eligible participants can participate in any or all of the following key modules of the Game based on the respective qualifying criteria and mechanics as set out below.  

Miffy & Friends

3.4  Participants can collect up to a maximum of 6 different Miffy and Friends characters ("Miffy & Friends”) through participating in the Game. Participant may exchange the Miffy & Friends collected from the Game for incentives (each, a “Bundle” and collectively, “Bundles”) at any time during the Game Period. All Bundles available for redemption and/or exchange will be listed in the Game under “Redeem Party Rewards”. 

3.5  To exchange for Bundles in the Game, Participant shall have collected sufficient Miffy & Friends corresponding to the requirement for each Bundle. The corresponding number of unique Miffy & Friends for each selected Bundle shall be deducted from the Participant upon every Bundle issuance. 

Bundles listed in the Game are limited in quantity, and shall be issued on a first come, first served and while-stocks-last basis. No compensation shall be payable for Participants with unutilised Miffy & Friends any time, or at the end of the Game Period. 

3.6  Participants who are registered under the Changi Rewards Staff Programme and have redeemed a Bundle, will also receive a complimentary Travel Duffle Bag. The Travel Duffle Bag is limited in quantity, and shall be issued on a first come, first served and while-stocks-last basis. 

3.7  All Bundles are subject to additional terms and conditions as stated in the Changi App and/or upon issuance. Participant must refer to the redemption instructions to redeem or utilise each Reward in the Bundle (each, a “Reward” and collectively, the “Rewards”). 

3.8 Rewards in the form of physical items (i.e. premiums or merchandise) shall be collected from the Customer Service Counter located at Changi Airport Terminal 3 Basement 2 (opposite NTUC FairPrice), between 10am and 10.30pm, daily, from 30 May 2025 to 31 July 2025; unless otherwise stated.  

Miffy’s Calendar 

3.9  Participants can collect a free Reward once every day by tapping on the “CLAIM TODAY’S REWARD” button in the Game. The Reward from Miffy’s Calendar may include, but are not limited to: 

a.    Changi Rewards point(s) 

b.    iShopChangi Promotional Code(s) 

c.    Party Platter Stack Game Play(s) 

d.    Party Platter Stack Game “Score Booster(s)” 

3.10  The Reward collected will be allocated on a day by day basis. A Participant can sustain a daily streak of up to a maximum of seven (7) days. At the end of seven (7) days, the streak will reset and the count will restart from Day 1. If a Participant misses a check-in at any point in time, their streak will reset and the count will restart from Day 1. 

3.11  Crediting of the Reward in Miffy’s Calendar is instant, where successful collection will be reflected. Retrospective crediting of Rewards for Miffy’s Calendar is not permissible, and CAG will not entertain any requests, claims, demands or correspondence for retrospective crediting of Rewards resulting from network connectivity issues or technical errors.   

3.12 Participants must create a username profile prior to claiming of daily Rewards. Rewards claimed prior to the creation of username profile in the Game will not be credited. 

Playtime Missions 

3.13 Participants can complete specific missions (as detailed below) for the opportunity to unwrap a Gift at any time during the Game Period (each, a “Gift” and collectively, the “Gifts”). 

3.14  Upon successful completion of a Playtime Mission, Participant will be automatically credited with one (1) “Gift”, and each Gift entitles the Participant to a single chance to receive a Reward. Participants may choose to unwrap the Gift at any time during the Game Period, and which may be a date that is different from the date which they are credited with a Gift. 

3.15  To complete the “Shop & Dine” mission and to receive a Gift: 

a.    Participant shall spend a minimum of S$10.00 (“Qualifying Spend”) in a single receipt from participating Retail or F&B outlets at Changi Airport Terminals 1, 2, 3, 4 public areas (collectively "Changi Airport Public Areas").  

b.    Participants must create a username profile prior to making the spend. Spend made prior to the creation of username profile in the Game will not entitle Participants to a Gift. 

c.    Participants are required to scan their Rewards Card in their Changi App at the point of purchase, for Qualifying Spend to be captured by the Game. Retrospective claims for Gifts will not be entertained and is strictly not permissible.   

d.    A maximum of one (1) Gift will be issued per transaction that meets the Qualifying Spend, regardless of spend amount.  

e.    A maximum of two (2) Gifts maybe issued per transaction that meets the Qualifying spend, regardless of spend amount, at selected outlets as publicized on Changi App and/or Miffy Celebration Quest promotional materials. 

3.16  To complete the “Spend S$60 on iShopChangi” mission and to receive a Gift: 

a.    Participant shall spend a minimum of S$60.00 (“Qualifying Spend”) online on www.ishopchangi.com (“iShopChangi”) during the Game Period. 

b.    Participants must create a username profile prior to making the spend. Spend made prior to the creation of username profile in the Game will not entitle Participants to a Gift. 

c.    Participants are required to log in to their Changi account at the point of purchase, for Qualifying Spend to be captured by the Game. Retrospective claims for Gifts will not be entertained and is strictly not permissible.  

d.    A maximum of one (1) Gift will be issued per transaction that meets the Qualifying Spend, regardless of spend amount.   

e.    For Qualifying Spend made online via iShopChangi, the transaction(s) must be concluded, and (in the case of physical collection of the purchased items) collected, by 2359hrs (Singapore Time) on 29 June 2025. 

3.17  Subject to Clause 3.15. and 3.16. above, in determining the total Qualifying Spend, net spend per transaction will be considered and the following spending shall be excluded:   

a.    Amounts paid using vouchers (including Capitaland vouchers, Changi Dollar Vouchers, e-Changi Dollar Vouchers, Changi Rewards eVouchers, Jewel Gift Vouchers and/or Changi Gift Cards); and/or    

b.    Amounts paid for the purchase of tobacco and/or tobacco products (including without limitation cigarettes, cigars, or any other form of tobacco, any tobacco derivative or substitute, any mixture containing any form of tobacco or a tobacco derivative or tobacco substitute). 

c.    Additionally, all purchases and/or transactions made at service outlets and at the following outlets at Singapore Changi Airport, are excluded and do not constitute Qualifying Spend for the Game:    

-  Banks         

-  Money changing facilities  

-  Medical clinics  

-  Top-up card machines  

-  Postal services & Post-on-Wheels  

-  Lounges (Bank / Airline / Ambassador / Pay-per-use lounges)  

-  Transit Hotels - Hotel reservation counters   

-  Airport shuttle and transportation counters  

-  Car Rental  

-  Changi Recommends outlets and service counters  

-  Passenger meeting services counters  

-  Left luggage service counters  

-  Telecommunication outlets and service counters (e.g. M1)   

-  Temporary outposts  

-  Crowne Plaza Hotel (including all retail, F&B or service within the hotel premises) and YOTELAIR Singapore Changi Airport  

-  Tour and travel services  

-  Apple Store in Jewel Changi Airport  

-  Online purchases made in Jewel Changi Airport.  

The list of participating outlets in the Game is subject to change by CAG at its discretion without prior notice.  

3.18  To complete the “Complete a Miffy Premium Purchase-with-Purchase” mission and to receive a Gift: 

a.    Participant shall make a successful purchase of an exclusive Changi Airport Miffy Premium via the “Book, Redeem & Play” feature on Changi App under the “Explore Changi” section (“Qualifying Purchase”). 

b.    A maximum of one (1) Gift will be issued per Qualifying Purchase transaction, regardless of the number of exclusive Changi Airport Miffy Premiums purchased. 

c.    The Qualifying Purchase must be concluded and utilised by 2359hrs (Singapore Time) on 29 June 2025. 

d.    Participants must create a username profile prior to making the booking. Booking(s) made prior to the creation of username profile in the Game will not entitle Participants to a Gift. 

3.19  To complete the “Book, Redeem & Play at Miffy’s Beach Party Bounce” mission and to receive a Gift: 

a.    Participant shall make a successful Miffy’s Beach Party Bounce booking via the “Book, Redeem & Play” feature on Changi App under the “Explore Changi” section (“Qualifying Booking”). 

b.    A maximum of one (1) Gift will be issued per Qualifying Purchase transaction, regardless of the number of Miffy’s Beach Party Bounce tickets booked. 

c.    The Qualifying Booking must be concluded and utilised by 2359hrs (Singapore Time) on 29 June 2025. 

d.    Participants must create a username profile prior to making the booking. Booking(s) made prior to the creation of username profile in the Game will not entitle Participants to a Gift. 

3.20  To complete the exclusive “Browse Staff Perks” mission and to receive a Gift: 

a.    Participant shall be registered under the Changi Rewards Staff Programme and have access to browse and enjoy exclusive “Staff Perks” on the Changi App. 

b.    Participant shall discover and click on the Miffy’s Celebration Quest tile listed on the Staff Perks page to receive one (1) Gift per day.   

c.    Participants must create a username profile prior to making the booking. Booking(s) made prior to the creation of username profile in the Game will not entitle Participants to a Gift. 

Party Platter Stack

3.21  During the Game Period, Participant can play an interactive game (the “Party Platter Stack”) to receive a Gift. Participants must complete the Party Platter Stack gameplay within a limited number of moves. The fewer moves used, the better the performance. Each round must be successfully completed within the allowed moves and/or with the aid of Score Boosters, in order to hit the high score and qualify for a Gift. 

3.22  Participant shall be entitled to four (4) free Game Plays (each denoted by a “Game Play”) daily, refreshed at 0000hr (Singapore Time) during the Game period.  

3.23  Additional Game Play(s) can be obtained from participating in Miffy’s Calendar, Miffy Celebration Quest QR Scan, or unwrapping Gift(s) received from Playtime Missions or  Party Platter Stack. Each additional Game Play is valid only on the same-day which the Game Play is obtained, and number of entitled Game Play(s) will reset at 0000hr (Singapore Time) on a daily basis.  

3.24  Score Boosters can be obtained from participating in Miffy’s Calendar or by unwrapping Gift(s) received from Playtime Missions or Party Platter Stack. Participants may choose to utilise any available Score Booster at any time during the Game Period, limited to a maximum of one (1) Score Booster per Game Play.  

Miffy Celebration Quest QR Codes 

3.25  During the Game Period, Participants can scan Miffy Celebration Quest QR Codes located at selected touch points across Changi Airport Public Areas to receive a Gift or Party Platter Stack Game Play: 

a.    The content and placement of each QR code will be refreshed, modified, replaced and/or removed from time to time at CAG’s discretion. 

b.    Number and availability of Gifts or Rewards in the QR Codes are not guaranteed, and shall be subject to the following conditions and criterias set out below. 

c.    CAG may at any time in its sole and absolute discretion, substitute or remove any Gifts without prior notice or reason or being liable to any person. 

d.    To receive Gift(s) or Game Play(s) for Miffy’s Celebration Quest on Changi App, each Participant shall: 

i. Have personally discovered and scanned the QR codes(s) containing direct link(s) to the Gifts and/or Rewards,  

ii. Have downloaded the Changi mobile application (“App”) 

iii. Signed up and logged in to a verified Changi account 

iv. Created an in-game username in “Miffy’s Celebration Quest” 

e.    Valid only for Participants with a username profile created on Changi App Miffy’s Celebration Quest prior to scanning of QR code. 

f.     Each successful QR scan entitles Participant to receive a maximum of one (1) Gift, or one (1) Game Play during the Game Period regardless of number of visits, and/or scans. 

g.    Limited number of Gift(s) or Game Play(s) are available on a first come, first served basis only. 

h.    Successful claims of Gift(s) or Game Play(s) will be instantly reflected in Changi App > Miffy’s Celebration Quest > Playtime Missions > Gift Inventory or Changi App > Miffy’s Celebration Quest > Party Platter Stack, respectively.   

i.    Participants may choose to unwrap any Gift(s) obtained from the QR scan at any time during the Game Period, but all Game Play(s) are will only be valid on the same-day in which the Game Play(s) has been obtained.  

Gift(s)  

3.26  Gift(s) are only accessible via the Changi App and Participants may choose to unwrap any available Gift(s) at any time during the Game Period.  

By unwrapping a Gift, Participant stand to win one (1) of the following Rewards, but are not limited to: 

a.    A random Miffy & Friends character 

b.    Jewel Attractions Promotional Code 

c.    iShopChangi Promotional Code 

d.    Party Platter Stack Game Play 

e.    Party Platter Stack Game “Score Booster” 

3.27  Participant may receive the same or a different Reward for every Gift unwrapped. The Reward a Participant may win will be determined by an electronic draw system, programmed to randomly generate and dispense varying Rewards. The odds of winning each Reward are calculated based on a pre-configured prize cap. 

3.28  All Rewards are subject to additional terms and conditions as stated in the Changi App and/or upon issuance. Participant must refer to the redemption instructions to redeem or utilise each Reward. 

3.29  All Rewards, in the form of Changi Rewards Points, will be automatically credited into the Participant’s Changi account. The use and redemption of the Changi Rewards points is subject to the Changi Rewards Programme Terms and Conditions (https://www.changiairport.com/en/rewards/changi-rewards-terms-and-conditions.html). 

Gift A Friend 

3.30  Participant may send Miffy & Friends character(s) to a friend upon successful qualification as defined by the following:  

a.    Participant shall add or invite Friend(s) to the Game using the unique link found in the “Gift A Friend” feature. 

b.    Added or invited Friend(s), subject to the Eligibility Criteria as stated in Clause 2, is required to join the Game with successful creation of username, using the invite link.   

3.31  Only Miffy & Friends character(s) that the Participant has more than one (1) of are eligible for sharing and Participant may share up to one (1) such eligible Miffy & Friends character with each Friend per day, during the Game Period. 

General 

3.32  All Rewards are non-negotiable, non-transferable, non-refundable and non-exchangeable for cash, credit, goods or benefits-in-kind. No compensation shall be payable if a Participant is unable to use a Reward, fails to use the Reward or fails to collect the Reward in accordance with the Terms and Conditions of the Game. There shall be strictly no refund or exchange for any Reward (whether used or unused).  

3.33  All Changi Rewards points awarded by the Game will be automatically credited into the Participant’s Changi account. The use and redemption of the Changi Rewards points is subject to the Changi Rewards Programme Terms and Conditions (https://www.changiairport.com/en/rewards/changi-rewards-terms-and-conditions.html).  

3.34  All Participants whose Miffy & Friends or Rewards have been unclaimed, unredeemed or forfeited hereunder shall not be entitled to any payment or compensation. CAG reserves the right to use the unclaimed, unredeemed or forfeited Rewards for any purposes deemed appropriate, including but not limited to redistribution or other promotional activities. 

3.35  CAG reserves the right to not issue any Miffy & Friends or Rewards or to claw back any Miffy & Friends or Rewards awarded if CAG has reasonable grounds for believing that the Participant has engaged in fraud or if the Participant did not comply with any part of the Game Terms and Conditions, and in all circumstances CAG’s decision shall be final.  

3.36  CAG may at any time in its sole and absolute discretion, substitute the Rewards mentioned in the Game Terms and Conditions with any other item of equivalent or similar value, without prior notice or reason or being liable to any person. 

3.37  The Rewards are provided on an as-is basis. To the full extent permissible by law, CAG disclaims all warranties, conditions or representations, express or implied, with respect to the Rewards, including but not limited to all warranties of merchantability and fitness for a particular purpose.  

4.    PERSONAL DATA & PRIVACY

4.1  Participation in the Game requires the processing of Participants’ personal data, including full name, Game username, date of birth, email address, personal mobile number, home address, as well as booking and transaction history. Information that is sent automatically by Participant’s web browser, computer, mobile phone, tablet or other device, if applicable, may also be collected.   

4.2  CAG may use Participants’ personal data for the purposes of administering the Game, matching personal data collected through this Game with other data CAG holds about the Participant to optimise operations and improve the services offered (such as providing relevant and personalised content) to Participant via the registered mobile or email address provided; statistical analysis; and for CAG to fulfil its obligations under these Terms & Conditions (the “Relevant Purposes”). CAG may also disclose such personal data to any of its subsidiaries, affiliates, service providers and/or agents for the Relevant Purposes.   

4.3  By participating in the Game, Participants consent to CAG’s collection, use, disclosure, storage and other processing of any personal data provided in accordance with the Singapore Personal Data Protection Act 2012 and CAG’s Privacy Policy (https://www.changiairport.com/en/privacy-policy.html).  

4.4  Each Participant represents and warrants that any personal data the Participant discloses to CAG is complete and accurate. CAG shall not be held liable and shall be fully indemnified by you for any incorrect or inaccurate personal data provided.    

4.5  To promote and advertise the Game, CAG reserves the right to engage authorised photographers and videographers to take photographs and/or video recordings of Participants at point of Rewards collection and/or event area located at Changi Airport. By participating in the Game, Participants consent to being photographed and recorded by authorised photographers and videographers as customers participating in the Game and consent to the use of such images, films or recordings for public transmission and for the marketing and publicity materials of Changi Airport. To the fullest extent permitted by law, CAG shall not be liable in contract, tort (including negligence) or otherwise, for any direct loss, indirect or consequential loss, damage, cost and expense, or loss or profits, arising out of or in connection with the Game.    

4.6  By accepting a Reward, Participant consents to the collection and public disclosure of the Participant’s full name and image recordings for audit, publicity and/or commercial purposes in relation to any and all of CAG promotional and marketing activities, including this Game. Participant further agrees to participate in any advertising, promotion, media interviews and publicity activities stipulated by CAG in relation to the Game, and to provide and permit the use of their personal data for any future marketing efforts and media publicity by CAG’s promotional and marketing activities. Accordingly, unless otherwise permitted by CAG, failure to comply or refusal to agree with this clause shall result in disqualification and forfeiture of all relevant Rewards. 

5.    LIABILITY AND INDEMNITY 

5.1  CAG shall not be responsible or liable for any problems with the network, mobile device hardware, software or breakdown or failures that affects Participant’s participation and experience of the Game. 

5.2  To the fullest extent permitted by law, CAG shall not be liable in contract, tort (including negligence) or otherwise, for any direct loss, indirect or consequential loss, damage, cost and expense, or loss or profits, arising out of or in connection with the Game, save and except for any personal injury or death caused by the negligence of CAG and its employees. 

5.3  CAG shall not be held liable or responsible for any disputes that Participants may have with our Partners or any other third parties, regarding the use of the Rewards. 

5.4  Participants agree that they will indemnify and hold harmless CAG, and its directors, officers, employees, agents, contractors (each an “Indemnified Party”) from and against all claims, demands, chose in action, judgments, suits, proceedings, liabilities, costs, expenses, damages and losses (including but not limited to any direct, indirect or consequential losses, loss of profit, loss of reputation and all interest, penalties, legal costs (calculated on a full indemnity basis and including solicitor and client costs) and all other professional costs and expenses) suffered or incurred by an Indemnified Party arising out of or in connection with their participation in the Game. 

6.    GENERAL TERMS & CONDITIONS 

6.1  CAG may at any time in its absolute discretion (without assigning any reasons or justifications):  

a.    Refuse the participation of any person in the Game and/or disqualify any Participant for any reason whatsoever, including but not limited to unsafe or unruly behavior that may result in harm or damage to that person or any other persons;  

b.    Disregard any improper, late, or retrospective claims for Miffy & Friends or Rewards in relation to the Game; and/or  

c.    Modify or discontinue, temporarily or permanently, the Game without prior notice.  

6.2  CAG reserves the right to change or vary these Terms and Conditions as it deems fit, without prior notice. Should any dispute arise, CAG’s decision on all matters relating to the Game and these Terms and Conditions is final, conclusive and binding on all participants and no correspondence will be entertained. 

6.3  CAG makes no representation, warranty or undertaking whatsoever as to any implied terms or conditions or as to the accuracy, completeness and timeliness of any content or information regarding the Game contained on its official website, or on any the Game-related collaterals/materials. All information is accurate at time of print/publishing. CAG shall not be liable for any dissatisfaction, damages, loss, injury or inconvenience arising from the materials published or printed in relation to the Game.  

6.4  CAG reserves the right to amend, modify or delete any content and information regarding the Game on its official website or on any Game-related collaterals/materials; to correct any errors in any notified Game mechanics and to vary or amend these Terms & Conditions at any time, without providing any prior notice. Any such changes shall be effective and binding once it has been updated on CAG’s official website. CAG accepts no liabilities arising from or in connection with these corrections or amendments.     

6.5  In the event of any inconsistency between these Terms & Conditions and any other form of publicity collaterals relating to the Game, these Terms & Conditions shall prevail.    

6.6  These Terms & Conditions may be translated into another language other than English. In the event of any inconsistency between the English version and any other translation hereof, the English language version shall prevail.  

6.7  The Game and these Terms and Conditions shall be construed and governed in accordance with the laws of the Republic of Singapore. All Participants hereby submit to the exclusive jurisdiction of the Singapore courts in the determination of any matter or dispute arising in connection with the Game and/or the Game Terms and Conditions.   

6.8  These Terms and Conditions are not intended to confer rights to any third party under the Singapore Contracts (Rights of Third Parties) Act 2001 to enforce any provision of these Terms and Conditions, and the operation of the said Act is hereby excluded.