• (1/3) For information on the measures Changi Airport has put in place against Covid-19, please click here.
  • (2/3) The opening hours for Shop & Dine outlets may have changed. For more details and the list of outlets which remain open in Changi Airport and Jewel, please click here.
  • (3/3) For the latest Covid-19 regulations regarding travel to and through Singapore, please click here.
  • (4/4) Please note that all Changi Rewards services are not available from 19 May 2020 02:00AM to 19 May 2020 05:00AM (SG time) due to a system enhancement. Please write in to us with your receipts attached at enquiry@changiairport.com for crediting of Changi Rewards points.


Upon your arrival in Singapore, please follow the 'Arrivals' signs to the Arrival Immigration Halls on the ground floor for immigration clearance.

In light of the COVID-19 outbreak, all passengers (Singapore Citizens, Permanent Residents, Long-term Pass Holders and Foreign Visitors) who will like to enter Singapore are required to submit the electronic Health Declaration Card (eHDC) before clearing immigration. 

In addition to the submission of the eHDC, Long-term Pass Holders and Foreign Visitors are also required to have their passports and Permits / Entry Visas (if applicable) ready as well . If you are arriving within six days of passing through areas endemic for Yellow Fever, you may need to present a Fever Vaccination Certificate. 

Instructions for Submission of electronic Health Declaration Card (eHDC)

You may submit the eHDC at https://eservices.ica.gov.sg/sgarrivalcard or by scanning the QR code below:



eHDC QR Android


Note to transiting passengers: If your airline does not provide a baggage transfer service, you are required to clear Arrival Immigration and claim your baggage before checking in for your next flight in Terminals 1, 2 or 3.


Visa Requirements

Foreign visitors must get their Permits or Entry Visas ready before proceeding to immigration clearance.

For more information on entry and visa requirements, please contact Immigration and Checkpoints Authority (ICA) via their 24-hour automated answering service at +65 6391 6100 or visit https://www.ica.gov.sg/.

Automated Clearance System

The enhanced Immigration Automated Clearance System (eIACS) offers you express self-clearance immigration via automated lanes. Using biometric technology, it retrieves data from your International Civil Aviation Organisation (ICAO)-compliant, machine-readable passport.

eIACs is extended to the following categories of travellers automatically without the need for them to come to ICA for enrolment, as long as they hold valid International Civil Aviation Organisation (ICAO)-compliant, machine-readable passports which have been updated with ICA or Ministry of Manpower (MOM): 

  • Singapore Citizens above age 6 whose fingerprints have been registered with ICA during application for the Singapore biometric passport; 
  • Singapore Permanent Residents above age 6 whose fingerprints have been registered with ICA; 
  • Long-Term Pass holders above age 6 whose fingerprints have been registered with ICA; and 
  • Work Pass holders (i.e., Work Permit, S-Pass, Employment Pass and Dependent Pass) who have registered their fingerprints with MOM.

Applicants who fall within the groups listed below may approach ICA for enrolment to use the eIACS (when entering and leaving Singapore) if they meet the eligibility criteria. This service is free of charge.

  • Hong Kong Special Administrative Region (HKSAR) passport holders 
  • Australian passport holders 
  • People's Republic of China (PRC) passport holders
  • United States of America (US) passport holders
  • Malaysian citizens

For more information, please refer to ICA’s website.

Locations of eIACS centres at Changi Airport:

  • Terminal 3 Level 2, Departure Immigration Hall (For passengers within the transit area only) 
  • Terminal 4 Level 1, Arrival Immigration Hall (For arriving passengers within the transit area only)


  • Pass through the Green Channel if you have no goods to declare.
  • Pass through the Red Channel if you have goods to declare.
  • Bulk baggage can be collected at the usual baggage claim area.
  • If you have lost or damaged baggage, contact the handling agent representing your airline.