Changi App users who are experiencing difficulties on the app may continue to enjoy Changi Rewards membership services by logging in to your account through the link below or via your web browser (rewards.changiairport.com). You may also try checking back on the app some time later, or refer to the FAQs below.
FREQUENTLY ASKED QUESTIONS
My Changi Rewards e-card is not loading.
- Visit the Changi Rewards website using the browser of your desktop/tablet/mobile device: https://rewards.changiairport.com
- Click on the "MEMBERS: LOG IN" link and login with your Changi Account credentials
- Click on your e-card
You may also choose to submit your claims for Changi Rewards points by submitting the images of the receipt(s) through the Contact Us Webform found on www.changirewards.com/feedback.aspx or by emailing us at: enquiry@changiairport.com.
Do note that receipt(s) be clearly shown in the images and submitted not more than seven (7) days from the date of the qualifying transaction.
How do I redeem my rewards if the app is down?
You may to redeem your rewards via Changi Rewards' website here.
How do I submit my receipt for crediting of points?
You may submit your qualifying spend receipt(s) to us via email: enquiry@changiairport.com.
Do note that receipt(s) be clearly shown in the images and submitted not more than seven (7) days from the date of the qualifying transaction.
For any other Changi Rewards specific questions regarding membership tiers, rewards catalogue and more, refer to the FAQs here.
Where can I find the Changi Rewards e-card?
You can locate your Changi Rewards e-card easily with these steps:
1. Opening your Changi App
2. Ensure you are on the "explore" tab under the navigation on the bottom of the screen
3. Click on the "Rewards Card" button on the top right of the screen
Thank you for using the Changi App.
Stay tuned for more exciting features and latest updates!
For other app enquiries and assistance, email enquiry@changiairport.com.