A treat to all travellers from Busan! From now till 30 September 2024, receive up to S$20 worth of Changi e-Vouchers* when you travel to Singapore or transit via Singapore from Busan (PUS), South Korea, while stocks last!

 

The e-Voucher collection form must be submitted online at least 3 days before your departure from Busan (PUS), South Korea.

Please prepare your booking itinerary/e-tickets attachments^ as proof of travel to complete the collection form below.

 

For Korean (한글) webpage, click here.


*E-Voucher(s) can be used at all participating retail outlets in Changi Airport – no minimum spend required.
E-Vouchers available while stocks last. Terms and Conditions apply.  

^All form submissions with false declaration of details or invalid proof will be rejected and all
e-Vouchers will be revoked.

 

Eligibility Conditions

 
  • Booking itineraries must have Busan (PUS) as the point-of-origin. Flights between Singapore (SIN) and Busan (PUS) must be direct flights.
  • Passengers must complete their journey between 1 July 2023 and 30 September 2024 (both dates inclusive).
  • For transit passengers, at least one transit flight must be a layover no more than 24 hours.
  • Passengers with flights issued over two or more booking reference numbers are to submit just one form for their entire trip and attach all booking confirmations or e-tickets in the submission.
  • Only passengers above 2 years old will be eligible.
  • Passengers must submit their collection form online at least 3 days before departure from Busan (PUS).
  • Full Terms and Conditions below apply.

 

PASSENGERS TRANSITING IN CHANGI AIRPORT

Get up to S$20* worth of Changi e-Vouchers!

*S$10 per one-way transit. Itinerary must have Busan (PUS) as point-of-origin.

PASSENGERS VISITING SINGAPORE

Get a S$10 Changi e-Voucher for your round-trip*!

 

*Visiting Singapore with a return trip back to Busan (PUS).

1.1 Passengers who wish to participate in the Changi Airport Shop & Dine Privileges must agree to these Changi Airport Shop & Dine Privileges Terms and Conditions. 

1.2 Changi Airport Group (Singapore) Pte. Ltd. (“CAG”) reserves the rights to amend, modify and/or vary these Changi Airport Shop & Dine Privileges Terms and Conditions in such manner as CAG deems fit from time to time. CAG may notify change(s) in these Changi Airport Shop & Dine Privileges Terms and Conditions by publishing such changes via this page, email or by such other means of communication as CAG may determine in its absolute discretion, from time to time. Any changes in Changi Airport Shop & Dine Privileges Terms and Conditions shall be effective from such date as determined and notified by CAG from time to time.

ELIGIBILITY

2.1 Passengers who travel on Jeju Air (7C) or Singapore Airlines (SQ) operated outbound flights from Busan (PUS) to Singapore (SIN) or transit via Singapore (SIN), with 13 digits e-ticket numbers beginning with 806 or 618 and complete their journeys between 1 July 2023 and 30 September 2024 (both dates inclusive).

2.2 For the avoidance of doubt, 

  • Codeshare flights with 4-digits flight numbers starting with 7CXXXX, SQXXXX, TRXXXX, OZXXXX are eligible.  
  • Flights between Singapore and Busan must be direct flights.

 

2.3 Passengers visiting Singapore must have Busan (PUS) as their point-of-origin and have a return trip to Busan (PUS). This means:-

  • “Busan – Singapore – Busan” itinerary is eligible for one (1) S$10 Changi e-Voucher;
  • “Busan – Singapore” one-way itinerary is NOT eligible;
  • “Singapore – Busan” one-way itinerary is NOT eligible;
  • “Busan – Singapore – Seoul” itinerary is NOT eligible;
  • “Seoul – Singapore – Busan” itinerary is NOT eligible.

 

2.4 Passengers transiting via Changi Airport on a one-way trip must have Busan (PUS) as their point-of-origin. This one-way transit will be eligible for one (1) S$10 Changi e-Voucher. This means:-

  • “Busan – Singapore – Sydney” itinerary is eligible for one (1) S$10 Changi e-Voucher;
  • “Sydney – Singapore – Busan” one-way itinerary is NOT eligible. 

 

2.5 Passengers transiting via Changi Airport on a two-way trip must have Busan (PUS) as the point-of-origin and end-destination. This two-way transit will be eligible for two (2) S$10 Changi e-Vouchers. This means:-

  • “Busan – Singapore – Sydney – Singapore – Busan” itinerary is eligible for two (2) S$10 Changi e-Vouchers;
  • “Sydney – Singapore – Busan – Singapore – Sydney” itinerary is NOT eligible;
  • “Busan – Singapore – Sydney – Singapore – Seoul” itinerary is NOT eligible;
  • “Seoul – Singapore – Sydney – Singapore – Busan” itinerary is NOT eligible 

 

2.6 For passengers transiting via Changi Airport, at least one transit flight in the booking itinerary must be a layover no more than 24 hours. This is calculated from the Scheduled Time of Arrival (STA) of the arriving flight into Changi Airport to the Scheduled Time of Departure (STD) of the connecting departure flight out of Changi Airport.

2.7 Passenger must be above 2 years old to be eligible for collection of Changi e-Vouchers.

  • Family members/travelling companion of eligible passengers above 2 years old but below 16 years old# can collect Changi e-Vouchers on behalf of such passenger.  
  • If passenger is an unaccompanied minor below 16 years of age, he/she is not eligible for the campaign. 

#16 years old is the minimum age required to sign up for a Changi Rewards account, through which Changi e-Vouchers will be credited.

COLLECTION

3.1 Passengers who meet the eligibility requirements as set out in the clauses above are referred to herein as “Eligible Passengers”. Eligible Passengers will each receive one (1) S$10 Changi e-Voucher or two (2) S$10 Changi e-Vouchers depending on their itinerary. 

3.2 Collection of Changi e-Vouchers is only available online here

  • Duplicated collection for the same e-ticket number will be rejected. 
  • Eligible Passenger who is collecting on behalf of their travelling party can only do so for passengers within the same booking reference number. 
  • A copy of e-tickets or flight itinerary of all Eligible Passengers must be uploaded during the submission process. 
  • A Changi Rewards Account must be created to receive the Changi e-Vouchers.  

3.3 Eligible Passenger can collect the Changi e-Vouchers only once for each eligible itinerary and can only collect for their current trip up to 3 days before flight departure from Busan (PUS). Collections for past trips will not be accepted. 

For the avoidance of doubt, an example of such is detailed below:
Passengers whose flight departure date is on Friday, 28 July 2023, 1800hrs SGT must submit their collection form by Tuesday, 25 July 2023, 2359hrs SGT.
 

3.4 Eligible Passengers whose trip is issued over two or more separate e-tickets or bookings are to submit just one (1) form for their entire trip and attach all booking confirmations or e-tickets in the submission.

3.5 CAG reserves the right to reject any attempts to collect the Changi e-Vouchers or void any Changi e-Vouchers collected for reasons including, but not restricted to, ineligibility, insufficient and/or incorrect supporting documents. In this regard, CAG’s decision shall be final.  

3.6 The Changi e-Vouchers must be collected by 27 September 2024, while stocks last. The use of the Changi e-Vouchers is subject to the Changi e-Vouchers (Campaign) Terms and Conditions (please see below). 

3.7 Changi Airport Group (Singapore) Pte Ltd (“CAG”) will need to collect information about passenger and their flight itinerary to facilitate the collection of Changi e-Vouchers and improve the products and services that CAG offers. The data provided to CAG will be retained and processed by CAG and will be used by CAG in accordance with CAG’s Privacy Policy  which passenger acknowledges and consents to. If passenger has any queries on the retention, processing and/or use of personal information and data, please contact CAG at enquiry@changiairport.com. 

Click here to read the full S$10 Changi e-Voucher Terms and Conditions

HOW TO COLLECT THE E-VOUCHER(S)?

STEPS TO REDEEM YOUR CHANGI REWARDS E-VOUCHER(S)

AT LEAST 3 DAYS BEFORE DEPARTURE
Security Screening Step 1: Prepare for inspection

 

 

 

1. Book your flight tickets and access Changi Airport Shop & Dine Privileges website. 

Security Screening Step 1: Prepare for inspection

 

 


2. Enter 6-character airline booking reference, select whether visiting Singapore or transiting via Changi Airport and complete passenger details. 

If you are collecting on behalf of your family, select the total number of passengers in the itinerary. 

Security Screening Step 1: Prepare for inspection

 

 

 

3. Enter all your flight information arriving at and departing from Singapore for the trip. 

Security Screening Step 1: Prepare for inspection

 

 

 

4. Upload a copy of your flight itinerary in PDF/JPEG format. Do the same for your family members if you are collecting on their behalf.

Security Screening Step 1: Prepare for inspection

 

 

 

5. Log in or sign up for Changi Rewards account to get e-Voucher(s). E-Voucher(s) will be credited to your account on the date of your arrival at Changi Airport. 

Security Screening Step 1: Prepare for inspection

 

 

 

6. You will receive an email confirmation with the other privileges upon successful submission. 

UPON ARRIVAL IN CHANGI AIRPORT
Security Screening Step 1: Prepare for inspection

 

 

 

7. Download the Changi App or log in on rewards.changiairport.com, tap on “Your E-card” and present the QR code during payment at participating retail and dining outlets. 

WAYS TO SPEND THE E-VOUCHER(S)


The Changi Rewards e-Voucher can be used at all participating retail outlets in transit and public areas of Changi Airport
(except Jewel Changi Airport and outlets stated in the Exclusion List and for the purchase of tobacco products). 

Check this page before your trip for the latest exclusive shopping deals to spend your Changi e-Voucher(s) on too!

Flash this microsite and your boarding pass upon payment to enjoy the following offers at Changi Airport.

All Terminals

🡢 Shopping Directory of All Other Stores*

*Changi e-Vouchers cannot be used in Jewel Changi Airport and other stores on the Exclusion List (below) apply.

See Directory

1.1 Eligible Passenger (as defined in the Changi Airport Shop & Dine Privileges Terms and Conditions (“Campaign T&Cs”)) will each receive one (1) S$10 CR e-Voucher or two (2) S$10 Changi e-Vouchers in accordance with the Campaign T&Cs. Such CR e-Voucher will be credited to the Eligible Passenger’s Changi Rewards (“CR”) account. If the Eligible Passenger is not a CR member (“Non-CR Eligible Passenger”) but is travelling with a family member who is an Eligible Passenger and a CR member (“Family CR Eligible Passenger”), the Non-CR Eligible Passenger’s CR e-Voucher may be credited to his Family CR Eligible Passenger’s CR account. Changi e-Vouchers are issued by Changi Airport Group (Singapore) Pte Ltd (“CAG”). 

 

1.2 The value of the Changi e-Vouchers (or any part thereof, including any unutilised portion) (i) is not refundable in any currency; (ii) cannot be transferred to any other person other than in accordance with the Campaign T&C and these Changi e-Vouchers (Campaign) Terms and Conditions; (iii) cannot be withdrawn in exchange for any currency; and (iv) cannot be exchanged for any form of cash or credit. No payment, refund or compensation shall be given if the value of the Changi e-Vouchers exceeds the value of the goods/ services paid for using the Changi e-Vouchers. The aggregate value of Changi e-Voucher(s), CR e-Voucher(s) Flexi and Changi Transit Programme (CTP) e-Voucher(s) in a CR account shall not at any time exceed S$1,000. CAG will not allow the crediting or issuance of any Changi e-Voucher(s), CR e-Voucher(s) Flexi and/or Changi Transit Programme (CTP) e-Voucher(s) into a CR account to proceed if the foregoing will result in the aggregate value of the aforementioned vouchers in that CR account to exceed S$1,000.  

1.3 The Changi e-Vouchers will expire by the end of the following month from the date of the Eligible Passenger’s first arrival into Singapore. For e.g., 

  • If your first arrival into Singapore is on 15 July 2023, your voucher will expire by 30 August 2023. 
  • If your first arrival into Singapore is on 23 July 2023, your voucher will expire by 30 August 2023.
     

1.4 No replacement, exchange, refund or extension of validity, of the Changi e-Vouchers will be considered or allowed. All unutilized Changi e-Vouchers will be forfeited upon expiry. CAG shall not be liable for any expired Changi e-Vouchers. 

1.5 Changi e-Vouchers can only be used in denominations of S$10. For each transaction, only one CR account may be used. If one CR account has more than one Changi e-Voucher, all the Changi e-Vouchers in that CR account may be used in a single transaction. For the avoidance of doubt, the Changi e-Vouchers in one CR account and the CR e-Vouchers in another CR account, cannot be combined and used in a single transaction. 

1.6 Each Changi e-Voucher cannot be used for two or more separate transactions. 

1.7 The Changi e-Vouchers may not be used in conjunction with ongoing in-store promotions and cannot be used on iShopChangi.com. 

1.8 CAG may substitute the Changi e-Vouchers with other rewards or benefits as CAG deems fit without prior notice. 

1.9 CAG, its authorised agents and contractors shall not be liable to any person for any injury, loss, damage, inconvenience, cost or expense arising out of or in connection with the use of the Changi e-Vouchers. Under no circumstances whatsoever shall CAG be liable for any indirect, punitive, incidental, special or consequential damages that result or arise from the use of Changi e-Vouchers. 

1.10 All transactions in which Changi e-Vouchers are used are transactions between the relevant Changi e-Voucher user and merchant, and CAG shall not be liable or responsible whatsoever for the acts or default of any merchant (including the failure of the merchant to honour any Changi e-Voucher or in respect of any defect or deficiency in the goods or services for which the Changi e-Voucher is redeemed with). CAG is not an agent or representative of the merchant. 

1.11 These Changi e-Vouchers (Campaign) Terms and Conditions shall be governed by and construed in accordance with the laws of Singapore. 

1.12 These Changi e-Vouchers (Campaign) Terms and Conditions are not intended to confer rights to a third party under the Contracts (Rights of Third Parties) Act (Cap. 53B) (the “Act”). The provisions of the Act are hereby excluded. 

1.13 The illegality, invalidity or unenforceability of any provision in these Changi e-Vouchers (Campaign) Terms and Conditions under the law of any jurisdiction will not affect the legality, validity or enforceability under the law of any other jurisdiction nor the legality, validity or enforceability of any other provision in these Changi e-Vouchers (Campaign) Terms and Conditions. 

1.14 CAG reserves the right at any time and at its sole discretion, to vary in whole or in part of any of these Changi e-Vouchers (Campaign) Terms and Conditions, and such changes shall be effective upon publication of the amended version here. In the event of any inconsistency between these Changi e-Vouchers (Campaign) Terms and Conditions with any other form of publicity collaterals relating to Changi e-Vouchers, the online version of the Changi e-Vouchers (Campaign) Terms and Conditions available on the aforementioned Changi Airport website shall prevail. 

1.15 The Changi e-Voucher can be used, subject to the Changi e-Vouchers (Campaign) Terms and Conditions, at all participating merchants in the transit and public areas of Changi Airport except: (A) for those stated in the list below (the “Exclusion List”) ; and (B) for payment to purchase any tobacco products at Changi Airport.

 

The Changi e-Voucher(s) in Changi Rewards account can be used at all retail and dining outlets in the transit and public areas of Changi Airport, except for the Exclusion List below.

PUBLIC AREA TRANSIT AREA
All Hotel Reservation counters Airline Lounges
All Car Rental counters All Transit Hotels (Terminals 1 & 3)
All Passenger Meeting Services counters Hermes
Banks  
Crowne Plaza Hotel  
Ground Transport Services  
MindChamps Preschool  
Play! By KinderPlay  
Telecommunications e.g. Starhub Shop  
JustCo  

Exclusion List for Both Public and Transit Areas

 

  • All Jewel Changi Airport Stores
  • Pay-per-use Lounges (e.g. Airport Wellness Oasis) except Ambassador Transit Lounge and Plaza Premium Lounge
  • Shower, Spa and Service outlets (e.g. Be Relax, Natureland Spa) 
  • All Supermarkets and Convenience Stores
  • All Left Baggage Counters
  • All Money-Changing Counters
  • All Fast Food outlets
  • All Food courts e.g. Food Gallery (Terminal 1) and Singapore Food Street (Terminal 3)
  • Top-Up Card Machines and Services (e.g. Kopitiam Card, Coffee Bean Cards, cash cards etc)
  • Changi Recommends
  • Dry-cleaning Services
  • Medical Services
  • Postage Services
  • Tobacco Purchases^
  • Temporary Retail Outposts*

 

 

^With effect from 1 August 2016, pursuant to Section 9A of the Tobacco (Control of Advertisements and Sale) Act (Cap. 309), CR e-Vouchers cannot be used for the purchase of tobacco products in Changi Airport.

*Retail pushcarts in Terminal 3 Basement 2 are not temporary outposts and Changi Rewards e-Voucher(s) can be used for purchases at these retail pushcarts.

 The Exclusion List may be updated from time to time without any prior notice.

Other Terms and Conditions for Changi Shop & Dine Privileges – Shopping Deals 

  • This “Shopping Deals” are only valid for participating outlets and selected brands across Changi Airport Transit from 1 July 2023 till 31 March 2024, unless otherwise stated. 

  • Travellers with a valid boarding pass who meet the minimum spending requirement are eligible to flash this microsite and valid boarding pass to redeem the Shopping Deals, with the exception of staff from all participating outlets and CAG’s appointed event management company. 

  • Each Shopping Deal is valid for 1 use per boarding pass per day per participating outlet, in a single receipt. 

  • The Shopping Deals cannot be used in conjunction with other promotions or vouchers, unless otherwise stated. 

  • The Shopping Deals are non-refundable and non-exchangeable, in part or in full. 

  • CAG’s decision on all matters relating to ‘Changi Shop & Dine Privileges - Shopping Deals’ is final, conclusive and binding on all participants. 

  • CAG shall not be liable for any damages, loss or inconvenience for any matter arising out of or in connection with this Shopping Deals, and each participant agrees to indemnify and hold CAG harmless from and against any and all claims, damage, losses, costs or expenses suffered or incurred by CAG in relation to the Shopping Deals. 

  • CAG reserves the right in its sole and absolute discretion to terminate the Shopping Deals or to vary the terms and conditions herein at any time at its absolute discretion without further notice. 

  • In the event of any inconsistency between these terms and conditions and any other form of publicity collaterals relating to the Shopping Deals, these terms and conditions shall prevail. 

  • These terms shall be construed and governed in accordance with the laws of the Republic of Singapore. CAG and all participants hereby accept the exclusive jurisdiction of the Singapore courts to rule on any issues or disputes related thereto. 

  • Any collection, use and disclosure of participants’ personal data will be strictly in accordance with CAG’s privacy policy, a copy of which may be obtained from https://www.changiairport.com/en/privacy-policy.html

Frequently Asked Questions

1.     What is the eligibility criteria for the campaign?

All passengers must be travelling to or transiting via Singapore from Busan (PUS), South Korea between 1 July 2023 and 30 September 2024 (both dates inclusive). Please refer to the full eligibility criteria here.

2.     Which airline should I take to be eligible for the campaign?

You can travel on Jeju Air (7C) or Singapore Airlines (SQ) operated flights from Busan (PUS) to Singapore or transit via Singapore, with 13 digits e-ticket numbers beginning with 806 or 618 during the campaign period to be eligible for the campaign. 

Codeshare flights with 4-digits flight numbers starting with 7CXXXX, SQXXXX, TRXXXX and OZXXXX are also eligible.
 

3.     I am taking a direct flight from Busan to Singapore, and will be transiting in Singapore. Can I transit on any airline to my final destination? 

Yes, you can transit to travel on any airline after arriving in Singapore from Busan (PUS).

4.     I am on a flight ticketed by a participating airline but operated by a different airline, am I eligible for the campaign?

All codeshare flights with 4-digits flight numbers starting with 7CXXXX, SQXXXX, TRXXXX and OZXXXX are also eligible.

5.     I am travelling on a flight to Korea, transiting via Changi Airport, why am I unable to find my flight on the collection form?

Your travel itinerary is ineligible for the campaign. Passengers transiting via Changi Airport must have Busan (PUS) as the point-of-origin to be eligible for the campaign. This means:-

  • “Busan – Singapore – Sydney” itinerary is eligible for one (1) S$10 Changi e-Voucher;
  • “Sydney – Singapore – Busan” one-way itinerary is NOT eligible;
  • “Busan – Singapore – Sydney – Singapore – Busan” itinerary is eligible for two (2) S$10 Changi e-Vouchers;
  • “Sydney – Singapore – Busan – Singapore – Sydney” itinerary is NOT eligible.
  • “Seoul – Singapore – Sydney – Singapore – Busan” itinerary is NOT eligible.
     

6.     I am making two transit stops between Busan and my destination, Singapore being one of the transit stops. Am I eligible for the campaign?

No, the itinerary is not eligible for the campaign. Flights between Singapore and Busan must be direct flights. For example:-

  • “Bali – Singapore –Seoul - Busan” itinerary is NOT eligible.
  • “Busan – Seoul - Singapore – Bali” and “Bali – Singapore – Busan” itinerary is NOT eligible.
  • “Busan – Seoul - Singapore – Bali” and “Bali – Singapore - Bangkok - Busan” itinerary is NOT eligible.
     

7.     I booked a two-way transit journey via Changi Airport with one transit trip within 24 hours, but I am stopping over in Singapore for a few days during my other layover . Am I eligible for the campaign?

Yes, you are eligible for the two-way transit privileges as you have at least (1) transit flight in the booking itinerary with layover no more than 24 hours. You may submit the collection form, indicating your travel type as “Transiting”, complete the flight details and attach all flight itineraries / e-ticket for the two-way transit journey. 

8.    When can I collect the Changi e-Voucher(s)?

You can collect your Changi e-Voucher(s) any time after you have booked your flight tickets. E-Voucher(s) must be collected at least 3 days before your flight departure from Busan, e-Voucher(s) request for past trips will not be considered. e-Vouchers are available for collection while stocks last.

For the avoidance of doubt, an example of such is detailed below:
Passengers whose flight departure date is on Friday, 28 July 2023, 1800hrs SGT must submit their collection form by Tuesday, 25 July 2023, 2359hrs SGT.
 

9.    How do I collect the Changi e-Voucher(s)?

You can only collect your Changi e-Voucher(s) online via the collection page here.

For a simple step-by-step guide on how to collect your CR e-Voucher(s), click here. For Korean guide, click here.

10.     I do not have an e-ticket, what other supporting document is accepted to submit the online request?

You may upload your flight confirmation email containing your booking reference number, passenger details and flight details.  

11.     I did not pre-collect the Changi e-Voucher(s) at least 3 days before I depart from Busan, can I still collect the e-Voucher(s)?

Unfortunately, you will not be able to collect the CR e-Voucher(s) as we will need at least 3 days to perform audit checks.

12.    I did not manage to collect the Changi e-Vouchers 3 days prior to my departing transit flight, can I still collect one (1) S$10 CR e-Voucher for my return transit flight?

No, you can only collect for travel itineraries with Busan as the point-of-origin. This means:

  • “Busan – Singapore – Sydney – Singapore – Busan” itinerary is eligible for two (2) S$10 Changi e-Voucher;
  • “Sydney – Singapore – Busan” itinerary is NOT eligible.
     

13.     Can I collect the CR e-Voucher(s) on behalf of my family who are in the same booking?

Yes, you can collect Changi e-Voucher(s) on behalf of your family as long as you share the same booking reference number. All Changi e-Voucher(s) would then be issued to the CR account of the Primary Voucher Collector on the scheduled day of arrival at Changi Airport.

If you and your travel companion have booked your flights separately, you will have to collect the Changi e-Voucher(s) in separate request.
 

14.     I have different booking reference numbers for my departing and return flights. How do I collect my CR e-Voucher(s)?

Eligible Passengers whose trip is issued over two or more separate e-tickets or bookings are to submit just one (1) collection form for their entire trip – submitting the booking reference number of their first departing flight to Singapore and attaching all booking confirmations or e-tickets for entire journey.  Requests with insufficient supporting documents will be rejected or voided and CAG’s decision shall be final. 

15.     I have issues submitting the collection form, what should I do?

If you face any issues with online collection, you can Chat with Changi Max here

16.    If I changed my flight to Singapore to an earlier date or if my flight is delayed/postponed after submitting the collection form for e-Voucher(s), can I still receive my Changi e-Voucher(s) on the date of my new flight arrival?

The Changi e-Voucher(s) will only be issued to you on your original arrival date and expire by the end of the following month. For example, if you arrive in Singapore on 23 August 2023, your e-Voucher will expire by 30 September 2023. 

If your flight dates fall outside of the e-Voucher validity periodyou can Chat with Changi Max here at least 3 business days prior to your new flight departure date to notify us of your flight change, attach the original and new e-tickets / flight itinerary containing your booking reference number, passenger details and flight details and state your CR email and account number.

 

17.    Why do I not see the Changi e-Voucher(s) in my Changi Rewards account?

After submission of your online request for Changi e-Voucher(s), a confirmation email will be sent to acknowledge that your request has been successfully received by us. Any request with incomplete or invalid documents will be voided.

Your Changi e-Voucher(s) will be credited to your account on the date of your arrival at Changi Airport. 
 

18.    Where can I find my CR e-Voucher(s)?

You can view your Changi e-Voucher(s) in your Changi App. Click “Account” on the bottom navigation bar, and click on “Perks” to view your e-Vouchers. Alternatively, you can login to rewards.changiairport.com to view your e-Voucher(s).
 

19.     Where can I redeem/use the Changi e-Voucher(s)?

You can use the Changi e-Voucher(s) at all Changi Rewards participating stores at Changi Airport main terminals in both the public and transit area, except for stores in the Exclusion List here. Do note that Jewel Changi Airport stores are not included. 
 

20.     How do I redeem/use the Changi e-Vouchers?

To use your Changi e-Voucher(s), inform the staff of the participating stores at the cashier and have them scan your Changi Rewards e-Card before you make payment to deduct the value of your e-Vouchers from your transaction.  
 

21.     Can I redeem multiple Changi e-Voucher(s) at a time when paying at the store?

Multiple Changi e-Voucher(s) in a single Changi Rewards account can be redeemed in a single transaction when paying at stores. However, e-Voucher(s) stored in multiple Changi Rewards accounts cannot be stacked and redeemed in a single transaction.
 

22.  When will my Changi e-Voucher(s) expire?

The e-Voucher validity period is indicated in the confirmation email and the expiry date is also indicated on the e-Voucher(s) displayed in your Changi Rewards account. 

You can use the Changi e-Voucher(s) from the date of your first arrival at Changi Airport until the end of the following month. For example if you arrive in Singapore on 23 August 2023, your e-Voucher will expire by 30 September 2023. 
 

23.  My Changi e-Voucher(s) are expired, can the validity be extended?

We seek your understanding that no extension of validity of the Changi e-Voucher(s) will be considered or allowed. All unutilized Changi e-Voucher(s) will be forfeited upon expiry.

24.  I do not have mobile data in Singapore, how do I access my CR e-Voucher(s)?

You can enjoy free WiFi in both the public and transit areas of Changi Airport with #WiFi@Changi. Simply follow the steps below to start surfing:

Step 1. Select #WiFi@Changi.

Step 2. Launch your Internet browser (e.g., Safari, Chrome, Firefox Internet Explorer) and key in a valid website address to access the login page.

Step 3. Next, click on the WiFi logo and enjoy your 3 hours of free WiFi.

Step 4. Download and log in to Changi App to access your Changi Rewards account or log in to your account on rewards.changiairport.com.

Step 5. To use your Changi e-Voucher(s), inform the staff of participating stores and scan your Changi Rewards e-Card before making payment.