• [PHONE SCAM ALERT] Unsolicited calls have been made to some individuals asking for bank account numbers to claim a prize in the 'Be A Changi Millionaire' promotion. Changi Airport Group (CAG) is committed to protect our customers' information. We will not ask for confidential information like bank account or credit card numbers. Should you receive calls claiming to be from CAG or our representatives regarding Changi Millionaire, let us know at millionaire@changiairport.com or +65 9664 9826.
  • Please note that the OneChangi ID service is not available on 7 Nov from 01:00 to 05:00 (SG time) due to a system enhancement. We apologise for any inconvenience encountered.

    For the crediting of Changi Rewards points earned during the maintenance period, please write to us with your attached receipts at enquiry@changiairport.com.

Lost and Found
Lost and Found
Lost and Found

Lost & Found

RECOVER YOUR MISPLACED ITEMS

Items misplaced/ lost onboard the aircraft

For all baggage-related enquiries or items left onboard aircraft, please proceed to the Lost and Found counter at the Baggage Claim Area for assistance. You can also contact the handling agent representing the airline you travelled with. 

Click here to find out which handling agent services your airline.

Airport Lost and Found

For matters about lost items within the premises of Changi Airport, please click here.

Terminals 1, 2 and 3

Hotline: 
+65 6723 1188 (24 hours)
+65 6511 0459 (for Delta Airlines only, 24 hours)

Terminal 4

Hotline: +65 6581 1595 (5:00 AM–2:00 AM)
Email address: baggageservicesSG@dnata.com

Terminals 1, 2, 3 and 4

Hotline: +65 6597 4500 (7:00 AM–11:30 PM)

Singapore Airline and SilkAir

Hotline: +65 6224 4243 (7:00 AM–11:30 PM)

To check the search status of your baggage, you may also use Singapore Airlines' Baggage Tracer system here.

To submit a search request for an item left on a Singapore Airlines or SilkAir aircraft arriving in Singapore or in a Singapore Airlines operated lounge in Singapore, please click here.