• Please note that the Early Check-in service in Jewel will be available only from 17th April 2019 onwards. To find out if your airlines offers ECI in Jewel, please click here
  • Visitors heading to Jewel are advised to take public transport as heavy roadway traffic may be expected during busy periods. For more information on how to get to Jewel, please click here
  • Visitors to Jewel are encouraged to take public transport. Besides the MRT, you can take these buses to Changi – 24, 27, 34, 36, 53, 110 & 858.

    Drivers can also park at T2, T3 & T4. Parking is free at T4 for the first 3hrs (10am to 10pm). Free buses between T4 and Jewel run every 5mins (10am to 1am).

    Log-on to the iChangi App for update information about car park availability.

Lost and Found
Lost and Found
Lost and Found

Lost & Found

RECOVER YOUR MISPLACED ITEMS

Items misplaced/ lost onboard the aircraft

For all baggage-related enquiries or items left onboard aircraft, please proceed to the Lost and Found counter at the Baggage Claim Area for assistance. You can also contact the handling agent representing the airline you travelled with. 

Click here to find out which handling agent services your airline.

Airport Lost and Found

For matters about lost items within the premises of Changi Airport, please click here.

Terminals 1, 2 and 3

Hotline: 
+65 6723 1188 (24 hours)
+65 6511 0459 (for Delta Airlines only, 24 hours)

Terminal 4

Hotline: +65 6581 1595 (5:00 AM–2:00 AM)

Email address: baggageservicesSG@dnata.com

Terminals 1, 2, 3 and 4

Hotline: +65 6597 4500 (7:00 AM–11:30 PM)

Singapore Airlines

Hotline: +65 6224 4243 (7:00 AM–11:30 PM)

To check the search status of your baggage, you may also use Singapore Airlines' Baggage Tracer system here.

To submit a search request for an item left on a Singapore Airlines aircraft arriving in Singapore or in a Singapore Airlines operated lounge in Singapore, please click here.