• [PHONE SCAM ALERT] Unsolicited calls have been made to some individuals asking for bank account numbers to claim a prize in the 'Be A Changi Millionaire' promotion. Changi Airport Group (CAG) is committed to protect our customers' information. We will not ask for confidential information like bank account or credit card numbers. Should you receive calls claiming to be from CAG or our representatives regarding Changi Millionaire, let us know at millionaire@changiairport.com or +65 9664 9826.
  • Please note that the OneChangi ID service is not available on 7 Nov from 01:00 to 05:00 (SG time) due to a system enhancement. We apologise for any inconvenience encountered.

    For the crediting of Changi Rewards points earned during the maintenance period, please write to us with your attached receipts at enquiry@changiairport.com.

  • [Advisory] There will be lane closures at PIE Exit 1 towards Airport Boulevard from 5 to 19 December 2019. Drivers are advised to approach with caution and expect delays.

Free Singapore Tour – Jewel Tour

Discover a wondrous world where nature meets retail through this 2.5 hours walking tour showcasing Changi Airport latest development, Jewel. Immerse into a lush green sanctuary as you hike through the Forest Valley, marvel at the Rain Vortex, and sample local delicacies at Five Spice. Traverse through Canopy Park and discover the many attractions housed within the park! 

Registration Details

Registration Booths 
Please stay in the transit area and do not clear immigration

  • Terminal 2: Level 2, Transit Area, (between Transfer Lounge F and Skytrain to Terminal 3) 
  • Terminal 3: Level 2, Transit Area, (near Transfer Lounge A and Gate A1–A8)
  • Other Terminals:  Please take the skytrain within the Transit area and proceed to Terminal 3 for registration.

Required Documents
Passport, boarding passes and entry visa (if applicable)

Registration Tour Timing Your Flight Departure Time
Closes at 9:30 AM 10:30 AM–1:00 PM After 3:00 PM
Closes at 5:00 PM 6:00 PM–8:30 PM After 10:30 PM

Kindly note that Registration Closing time is also the tour reporting time for successfully registered and pre-booked participants. 

Tour Itinerary

Things to note for Jewel Tour

There would be a vegetarian and halal option on our standard food sampling menu, though it might not be comprehensive. In any case, you may seek advice from the tour guide on the ingredients used before proceeding with the sampling.

We are pleased to offer (i) complimentary admission to Canopy Park (CP), and (ii) an exclusive discount on Changi Experience Studio (CES)’s admission to participating passengers of this tour. However, ticketing fees would apply for the individual attractions within CP, and for CES itself.   Please click here for more information. 

Yes, there might be. Please refer to the individual attractions for more information on age and height limits here

There are some stair-climbing and travelling on escalators involved. For your convenience, we would advise the usage of a baby carrier on this walking tour instead. 

Certain event setups and private functions may slightly affect the walking route, but key experiences remain unchanged.

The Free Singapore Tour team only accepts walk-in registrations. However, Singapore Airlines and SilkAir passengers* may pre-book the Free Singapore Tour. If you are eligible based on the tour timings and are travelling on these two airlines, you may contact your local SQ reservations office to pre-book the Free Singapore Tour as pre-booking is managed separately by Singapore Airlines. To check where the nearest SQ reservations office is, please visit http://www.singaporeair.com/en_UK/contact-us/. Singapore Airlines accepts reservations for the Free Singapore Tour up to 72 hours in advance.

If you are not travelling on the above two airlines, you will have to register at the nearest booth once you reach Changi Airport. Do make your way to the nearest booth (do not clear immigration at all) before the registration deadline. Our booths are only located within the transit area and availability of seats will be on a first-come, first-served basis.

*Exceptions apply. Please check with the airline office(s) on local regulations and restrictions.

OTHER FREE SINGAPORE TOUR ITINERARIES

City Sights Tour

Heritage Tour