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FREQUENTLY ASKED QUESTIONS

ON BOOK, REDEEM & PLAY SERVICES

Your perks and redemptions are not showing likely because the app is experiencing high traffic. Try restarting your Changi App and load the perks and redemptions page again. If the issue persists, you may write in to enquiry@changiairport.com for further assistance. 

1. Click on the “Account” tab in the bottom navigation bar followed by “Passes”. 

2. Select the event you wish to edit and click on the “Edit” button on the top right corner.

3. Click on “Edit” and select a new date/time slot. Then click on “Update” to complete the amendment.

 

1. Click on the “Account” tab in the bottom navigation bar followed by “Passes”. 

2. Select the event you wish to cancel and click on the “Cancel this booking” button. 

This may be happening because our app is experiencing high traffic. As a result, you might encounter the following:
1. Page being unable to load; or
2. Loaded perks/credits page not showing any existing perks/credits

Please approach our frontline crew on site to redeem your existing bookings and/or check on your available perks/credits via the QR code found in your booking confirmation email. Alternatively, you may also try loading your Changi Rewards e-Card via your web browser. Click link below: 

WEB LOGIN

This problem may occur when our app is experiencing high traffic. Please check back on the app again at a later time. Alternatively, you may approach our frontline crew at the respective event or activity sites to enquire about on-site booking options.   

BACK TO HELP CENTRE

 Thank you for using the Changi App.
Stay tuned for more exciting features and latest updates! 

For other app enquiries and assistance, email enquiry@changiairport.com.