FREQUENTLY ASKED QUESTIONS

ON CHANGI PAY SERVICES

To activate your Changi Pay wallet, click on the “Pay” button on your Changi App.  After which, follow these steps:

1.       Confirm that your Changi Account details are accurate (name, email and contact number) 

2.       Verify your mobile number with an OTP  

3.       Set a pin for your Changi Pay wallet  

You’re all set!  

Tap on the “Pay” button on your Changi App homescreen.  You will be led to sign in to your Changi Pay wallet, with your 6 digit pin. 

To save a voucher, you can perform the following steps: 

1. Select “Deals” on the Changi Pay page.

2. Save the deals you would like to use by clicking on the “save voucher” button on the deal page.

3. Select the applicable voucher(s) in the payments page after scanning the QR code provided by the cashier.

After updating to the new Changi App, you will be required to enable biometric (Face/Finger ID) login for Changi Pay again. You can do so with the following steps: 

  • Sign in to Changi Pay using your wallet PIN 
  • Go to "More" on your navigation bar 
  • Toggle "Face ID" to enable biometric sign in

If you have any other questions regarding Changi Pay, you may view their FAQ page here

 Thank you for using the Changi App.
Stay tuned for more exciting features and latest updates! 

For other app enquiries and assistance, email enquiry@changiairport.com.