• PlayPass Conditions of Access

    Definitions and Interpretation

    • "CAG" means Changi Airport Group (Singapore) Pte. Ltd. (Registration Number 200910817N), a company incorporated in Singapore under the Companies Act (Cap. 50);
    • Session” means a usage period of the System by a User for the purposes of utilising the service provided by the System;
    • "User" means any person who has been permitted by CAG to have access to and use the System upon the terms and conditions of a Contract or who has been provided with a confirmation email, activity pass(es), or other identification or verification information by CAG from time to time for access and/or use of the System;
    • "System" means the whole or part of the structured electronic system of CAG hosted by CAG via the internet on the Website which facilitates the access or use of PlayPass, as upgraded or modified by CAG from time to time;
    • "Contract" means a contract made or to be made between the Parties for the provision of the System by CAG upon these terms and conditions and such other terms and conditions as may be agreed to by the Parties in writing;
    • "Parties" means both CAG and the User and “Party” means either of them; and
    • "Authentication Method" means any or any combination of confirmation emails, activity pass(es), or other methods stipulated by CAG from time to time for access and/or use by the User of the System.


    Access to the System is granted by CAG. By accessing and using this service, you signify that you have read and you agree to be bound by these Conditions of Access. If you do not agree, please discontinue your access immediately. CAG shall be entitled at any time to deactivate or revoke access to any User who does not agree to be bound by these Conditions of Access.

    Confidentiality in Accessing and Using the System

    The User shall be solely responsible for protecting the confidentiality of confirmation emails, activity pass(es), and/or other Authentication Method which may be provided to the User for access to the System, and shall not share these with, or transfer them to any third parties and shall immediately notify CAG of any unauthorised use of the same.

    Integrity and Security of Own Personal Information

    The User is responsible for the security of his/her own personal information when utilising the System. If the User is using a public computer, the User shall ensure that he/she ends the Session by closing the web browser once he/she has completed his/her use of the System. Any losses incurred or sustained by the User in transmitting personal information shall be borne solely and exclusively by the User and in no event shall any such losses in whole or in part be borne by CAG.

    Representations and Warranties

    In utilising the System, a User represents and warrants at all times that:

    • all information provided by the User to CAG is true and accurate;
    • all material, data or information submitted by the User does not contain any electronic virus or other similar malicious electronic code; and
    • such use does not and will not contravene any law, rule, regulation, judgment, decree, permit, authorisation, policy or directive (in each case, whether or not having the force of law) which is binding on or otherwise applicable to the User or to which it is subject.

    The System is provided on an “as is” and “as available” basis. To the fullest extent permissible by law, CAG makes no representations and warranties, and disclaims all representations and warranties, whether express or implied, regarding the System and its contents, including but not limited to, the accuracy, completeness, reliability, timeliness, non-infringement of proprietary rights, title, merchantability, satisfactory quality, suitability for any particular purpose, availability of System and that the System is free of virus or other harmful elements.

    These Terms will be subject to Changi Account Terms and Conditions available here, which the Customer and CAG (“Changi Account Terms”) will be legally bound by when the Customer creates a Changi Account. The Customer agrees that in the event of any inconsistency between these Terms and the Changi Account Terms (save for the Notices provision below), the Changi Account Terms will prevail. In the event of any inconsistency between these Terms and any other documents (other than the Changi Account Terms) these Terms will prevail.

    Privacy Policy and Personal Data

    Proper utilisation of the System may require Users to prove their personal data (including but not limited to, their name, email, Changi Rewards and/or Changi Account ID). CAG may use a User’s personal data for: administering the purposes as envisage by the Contract, or as stipulated in the System; matching personal data collected through the System with other data CAG holds about the User in order to optimise operations and services offered to the User and to make the user experience smoother and more enjoyable; statistical analysis; and improving the products and services of CAG and its affiliates (“Relevant Purposes”). CAG may also disclose such personal data to any of its subsidiaries, affiliates, service providers, business partners and/or agents for the Relevant Purposes.

    By utilising the System, Users consent to CAG’s collection, use, disclosure, storage and other processing of any personal data provided by the User, in accordance with all applicable privacy laws and CAG’s Privacy Policy (https://www.changiairport.com/en/privacy-policy.html).

    Users represents and warrants that all personal data that it discloses in the System is complete and accurate and Users undertake to indemnify CAG against all loss or damage that may arise due to incomplete or inaccurate personal data provided.

    In the event that a User is providing the personal data of another individual in the System, he or she warrants that the personal data that he or she discloses (on behalf of that individual) in the System is complete and accurate and that the User has obtained valid authority to disclose the personal data of that individual(s) to CAG and to consent on behalf of that individual(s) for CAG’s collection, use, disclosure, storage and other processing of the personal data provided for the Relevant Purpose.


    Unless otherwise expressly provided herein or under the Contract, any notice to be given by CAG to the User under these Conditions of Access or the Contract shall be deemed to have been duly served on the User if the notice is sent:

    • By email to the email address – provided by the User in his/her Session through the System or such other latest email address as may be specified in writing by the User to CAG.


    A User shall promptly notify CAG of any change in his/her email address.

    Unless otherwise expressly provided herein or under the Contract or unless otherwise specified by CAG, any notice which a User is required to give to CAG under the Contract shall only be deemed to have been served on CAG if the notice is sent:

    By email, to:      By telephone call, to:

    enquiry@changiairport.com or


    Attention: Changi App (Book & Redeem)

    (65) 6595 6868

    or to such other email address or means as may be notified by CAG on its corporate website from time to time.

    Exclusion of Liability

    To the fullest extent permitted by law, CAG shall not be liable in any way for any damages (including but not limited to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles), losses, costs, expenses, liabilities or compensation, whether direct or indirect, which arise from or are in connection with the access and use of the System by the User or due to any breach of security, delay, corruption or destruction of data or systems (including not limited to those caused by any virus or other malicious code), transmission error, inaccessibility of the System or any part thereof (whether in connection with upgrading or modification of the System, failure or insufficiency of the technical facilities or otherwise), whether due to the negligence of CAG or its officers, employees, agents, contractors or otherwise, whether or not such damages arise in contract, tort, equity or at law and even if CAG has been advised previously of the possibility of such damages.

    Third Party Links

    CAG is not responsible and shall not be liable for any hyperlink to any other website and any reference to any website, entity, product or service is not an endorsement or verification by CAG of such website, entity, product or service, or responsible for the content of any of the foregoing.

    Intellectual Property Rights

    A User shall not use any content or materials on the System and on CAG websites, (including alteration, modification, distribution or republication) without CAG’s prior written consent. A Users’ access to and use of the System shall not be construed as CAG conferring any licence or any other intellectual property rights to the User.


    All feedback given to CAG including questions, comments, suggestions or the like regarding or in response to the content of this System or any other CAG website shall be deemed to be non-confidential. CAG shall be free to use, for any purpose, any ideas, concepts, techniques or know-how contained in such feedback. CAG shall not be subject to any obligation with respect to such feedback and shall be free to reproduce, use, disclose and distribute to others without limitation.

    Alteration of Terms of Use

    CAG reserves the right to revise these Conditions of Access at any time without notice and the User hereby agrees to be bound by such change.

    Entire Agreement

    These Conditions of Access constitute the entire agreement between the User and CAG and the User agrees that any and all prior and contemporaneous agreement relating to the User’s access and use of this System or any other CAG Website are superseded.

    Severance of Terms

    If any provision of these Conditions of Access is determined to be invalid or unenforceable, then such invalidity or unenforceability shall not have any effect on any other provision of these Conditions of Access, all of which shall remain valid and enforceable.

    Governing Law and Jurisdiction

    These Conditions of Access are governed by and shall be interpreted in accordance with the laws of the Republic of Singapore. The User hereby irrevocably submits to the non-exclusive jurisdiction of the courts of the Republic of Singapore.

    Dispute Resolution

    CAG may, at its sole discretion, elect to refer any dispute arising out of or in relation to this Conditions of Access to arbitration administered by the Singapore International Arbitration Centre (“SIAC”) in accordance with the Arbitration Rules of the SIAC for the time being in force, which rules are deemed to be incorporated by reference in this paragraph. The seat of the arbitration shall be Singapore, language of the arbitration shall be English and the tribunal shall consist of 1 arbitrator to be agreed upon by you and us. If there is no agreement, the arbitrator will be appointed by the President of the SIAC.