1.     If I changed my flight to Singapore to an earlier date or if my flight is delayed/postponed after submitting the collection form for e-Voucher(s), can I still receive my Changi e-Voucher(s) on the date of my new flight arrival?

The Changi e-Voucher(s) will only be issued to you on your original arrival date and expire two days from the date of the Eligible Passenger’s last departure from Singapore. For example,

• If you are flying on a round-trip to Singapore (e.g. CGK-SIN-CGK), and departs Singapore on 03 March 2025, the voucher will expire by 05 March 2025, 2359h.

• If you are flying on a 1-way transit trip via Singapore (e.g. CGK-SIN-NRT), and departs Singapore on 03 March 2025 for Tokyo, Japan, the voucher will expire by 05 March 2025, 2359h.

If your flight dates fall outside of the e-Voucher validity period, you can email to changi.privileges@changiairport.com at least 3 days prior to your new flight departure date to notify us of your flight change, attach the original and new e-tickets / flight itinerary containing your booking reference number, passenger details and flight details and state your Changi Rewards email and account number.

2.    Why do I not see the Changi e-Voucher(s) in my Changi account?

After submission of your online request for Changi e-Voucher(s), a confirmation email will be sent to acknowledge that your request has been successfully received by us. Any request with incomplete or invalid documents will be voided.

Your Changi e-Voucher(s) will be credited to your account on the date of your arrival at Changi Airport. 

3.    Where can I find my Changi e-Voucher(s)?

You can view your Changi e-Voucher(s) in your Changi App. Click “Account” on the bottom navigation bar, and click on “Perks” to view your e-Vouchers. Alternatively, you can login to rewards.changiairport.com to view your e-Voucher(s).

4.     Where can I redeem/use the Changi e-Voucher(s)?

You can use the Changi e-Voucher(s) at all participating stores at Changi Airport main terminals (except Jewel Changi Airport) in both the public and transit area, except for stores in the Exclusion List here. Do note that Jewel Changi Airport stores are not included.

5.     How do I redeem/use the Changi e-Vouchers?

To use your Changi e-Voucher(s), inform the staff of the participating stores at the cashier and have them scan your Changi Rewards e-Card before you make payment to deduct the value of your e-Vouchers from your transaction.

6.     Can I redeem multiple Changi e-Voucher(s) at a time when paying at the store?

Multiple Changi e-Voucher(s) in a single Changi account can be redeemed in a single transaction when paying at stores. However, e-Voucher(s) stored in multiple Changi accounts cannot be stacked and redeemed in a single transaction.

7.  When will my Changi e-Voucher(s) expire?

The e-Voucher validity period is indicated in the confirmation email and the expiry date is indicated on the e-Voucher(s) displayed in your Changi account. 
 

The Changi e-Voucher(s) will only be issued to you on your arrival date and expire two days from the date of the Eligible Passenger’s last departure from Singapore. For example,

• If you are flying on a round-trip to Singapore (e.g. CGK-SIN-CGK), and departs Singapore on 03 March 2025, the voucher will expire by 05 March 2025, 2359h.

• If you are flying on a 1-way transit trip via Singapore (e.g. CGK-SIN-NRT), and departs Singapore on 03 March 2025 for Tokyo, Japan, the voucher will expire by 05 March 2025, 2359h.

8.  My  Changi e-Voucher(s) are expired, can the validity be extended?

We seek your understanding that no extension of validity of the Changi e-Voucher(s) will be considered or allowed. All unutilized Changi e-Voucher(s) will be forfeited upon expiry.
 

9.  I do not have mobile data in Singapore, how do I access my Changi e-Voucher(s)?

You can enjoy free WiFi in both the public and transit areas of Changi Airport with #WiFi@Changi. Simply follow the steps below to start surfing:

Step 1. Select #WiFi@Changi.

Step 2. Launch your Internet browser (e.g., Safari, Chrome, Firefox Internet Explorer) and key in a valid website address to access the login page.

Step 3. Next, click on the WiFi logo and enjoy your 3 hours of free WiFi.

Step 4. Download and log in to Changi App to access your Changi Rewards e-Card or log in to your account on rewards.changiairport.com.

Step 5. To use your Changi e-Voucher(s), inform the staff of participating stores and scan your Changi Reward e-Card before making payment.  

1.1 Eligible Passenger (as defined in the Changi Airport Shop & Dine Privileges Terms and Conditions (“Campaign T&Cs”)) will each receive S$10 Changi e-Voucher(s) in accordance with the Campaign T&Cs. Such Changi e-Voucher will be credited to the Eligible Passenger’s Changi account. If the Eligible Passenger is not a Changi member (“Non-Changi Eligible Passenger”) but is travelling with a family member who is an Eligible Passenger and a Changi member (“Family Changi Eligible Passenger”), the Non-Changi Eligible Passenger’s Changi e-Voucher may be credited to his Family Changi Eligible Passenger’s Changi account. Changi e-Vouchers are issued by Changi Airport Group (Singapore) Pte Ltd (“CAG”).

1.2  The value of the Changi e-Vouchers (or any part thereof, including any unutilised portion) (i) is not refundable in any currency; (ii) cannot be transferred to any other person other than in accordance with the Campaign T&C and these Changi e-Vouchers (Campaign) Terms and Conditions; (iii) cannot be withdrawn in exchange for any currency; and (iv) cannot be exchanged for any form of cash or credit. No payment, refund or compensation shall be given if the value of the Changi e-Vouchers exceeds the value of the goods/ services paid for using the Changi e-Vouchers. The aggregate value of Changi e-Voucher(s) and Changi e-Voucher(s) Flexi e-Voucher(s) in a Changi account shall not at any time exceed S$1,000. CAG will not allow the crediting or issuance of any Changi e-Voucher(s) and/or Changi e-Voucher(s) Flexi e-Voucher(s) into a Changi account to proceed if the foregoing will result in the aggregate value of the aforementioned vouchers in that Changi account to exceed S$1,000. 

1.3 The Changi e-Vouchers will expire by the end of the following month from the date of the Eligible Passenger’s first arrival into Singapore. For e.g., 

• If your first arrival into Singapore is on 23 November 2024, your voucher will expire by 31 December 2024. 
• If your first arrival into Singapore is on 15 November 2024, your voucher will expire by 31 December 2024.

1.4 No replacement, exchange, refund or extension of validity, of the Changi e-Vouchers will be considered or allowed. All unutilized Changi e-Vouchers will be forfeited upon expiry. CAG shall not be liable for any expired Changi e-Vouchers. 

1.5  Changi e-Vouchers can only be used in denominations of S$10. For each transaction, only one Changi account may be used. If one Changi account has more than one Changi e-Voucher, all the Changi e-Vouchers in that Changi account may be used in a single transaction. For the avoidance of doubt, the Changi e-Vouchers in one Changi account and the Changi e-Vouchers in another Changi account, cannot be combined and used in a single transaction.  

1.6 Each Changi e-Voucher cannot be used for two or more separate transactions. 

1.7 The Changi e-Vouchers may not be used in conjunction with ongoing in-store promotions and cannot be used on iShopChangi.com. 

1.8 CAG may substitute the Changi e-Vouchers with other rewards or benefits as CAG deems fit without prior notice. 

1.9 CAG, its authorised agents and contractors shall not be liable to any person for any injury, loss, damage, inconvenience, cost or expense arising out of or in connection with the use of the Changi e-Vouchers. Under no circumstances whatsoever shall CAG be liable for any indirect, punitive, incidental, special or consequential damages that result or arise from the use of Changi e-Vouchers. 

1.10 All transactions in which Changi e-Vouchers are used are transactions between the relevant Changi e-Voucher user and merchant, and CAG shall not be liable or responsible whatsoever for the acts or default of any merchant (including the failure of the merchant to honour any Changi e-Voucher or in respect of any defect or deficiency in the goods or services for which the Changi e-Voucher is redeemed with). CAG is not an agent or representative of the merchant.

1.11 These Changi e-Vouchers (Campaign) Terms and Conditions shall be governed by and construed in accordance with the laws of Singapore. 

1.12 These Changi e-Vouchers (Campaign) Terms and Conditions are not intended to confer rights to a third party under the Contracts (Rights of Third Parties) Act (Cap. 53B) (the “Act”). The provisions of the Act are hereby excluded. 

1.13 The illegality, invalidity or unenforceability of any provision in these Changi e-Vouchers (Campaign) Terms and Conditions under the law of any jurisdiction will not affect the legality, validity or enforceability under the law of any other jurisdiction nor the legality, validity or enforceability of any other provision in these CR e-Vouchers (Campaign) Terms and Conditions. 

1.14 CAG reserves the right at any time and at its sole discretion, to vary in whole or in part of any of these Changi e-Vouchers (Campaign) Terms and Conditions, and such changes shall be effective upon publication of the amended version. In the event of any inconsistency between these Changi e-Vouchers (Campaign) Terms and Conditions with any other form of publicity collaterals relating to Changi e-Vouchers, the online version of the Changi e-Vouchers (Campaign) Terms and Conditions available on the aforementioned Changi Airport website shall prevail. 

1.15 The Changi e-Voucher can be used, subject to the Changi e-Vouchers (Campaign) Terms and Conditions, at all participating merchants in the transit and public areas of Changi Airport except: (A) for those stated in the list below (the “Exclusion List”) ; and (B) for payment to purchase any tobacco products at Changi Airport.

Other Terms and Conditions for Changi Shop & Dine Privileges – Deals 

• This “Deals” are only valid for participating outlets and selected brands across Changi Airport Transit from 1 November 2023 till 31 March 2025, unless otherwise stated

• Travellers with a valid boarding pass who meet the minimum spending requirement are eligible to flash this microsite and valid boarding pass to redeem the Deals, with the exception of staff from all participating outlets and CAG’s appointed event management company.

• Each Deal is valid for 1 use per boarding pass per day per participating outlet, in a single receipt. 

• The Deals cannot be used in conjunction with other promotions or vouchers, unless otherwise stated. 

• The Deals are non-refundable and non-exchangeable, in part or in full. 

• CAG’s decision on all matters relating to ‘Changi Shop & Dine Privileges - Shopping Deals’ is final, conclusive and binding on all participants. 

• CAG shall not be liable for any damages, loss or inconvenience for any matter arising out of or in connection with this Deals, and each participant agrees to indemnify and hold CAG harmless from and against any and all claims, damage, losses, costs or expenses suffered or incurred by CAG in relation to the Deals. 

• CAG reserves the right in its sole and absolute discretion to terminate the Deals or to vary the terms and conditions herein at any time at its absolute discretion without further notice. 

• In the event of any inconsistency between these terms and conditions and any other form of publicity collaterals relating to the Deals, these terms and conditions shall prevail. 

• These terms shall be construed and governed in accordance with the laws of the Republic of Singapore. CAG and all participants hereby accept the exclusive jurisdiction of the Singapore courts to rule on any issues or disputes related thereto. 

• Any collection, use and disclosure of participants’ personal data will be strictly in accordance with CAG’s privacy policy, a copy of which may be obtained from here.