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At Changi Airport, we believe every journey matters. Our Care@Changi programme provides accessible facilities and personalised support for travellers who may need special assistance. For a seamless experience, please arrange any required services with your airline before your arrival.
- PAID SERVICES
Frequently Asked Questions
Special Assistance Lanes are available for passengers travelling with young children, assisting a companion, or using mobility aids such as wheelchairs. These lanes are wider and designed for greater ease and comfort.
Up to four travellers may clear immigration together through these lanes, making them ideal for families or those requiring support.
Click here to learn more about automated clearance.
You can approach our Care Ambassadors, who are specially trained to assist passengers with disabilities. They can be identified by their gold “Care” badge.
If you are unable to locate a Care Ambassador, please approach any of the information counters to seek assistance.
If you require medical assistance during your flight, such as the use of medical devices or support for specific health conditions, please contact your airline directly as early as possible.
Airlines may require advance notice or documentation to make the necessary arrangements. We recommend reaching out to your airline at least 48 hours in advance to ensure a smooth experience. Find your airline contact here.