• [PHONE SCAM ALERT] Unsolicited calls have been made to some individuals asking for bank account numbers to claim a prize in the 'Be A Changi Millionaire' promotion. Changi Airport Group (CAG) is committed to protect our customers' information. We will not ask for confidential information like bank account or credit card numbers. Should you receive calls claiming to be from CAG or our representatives regarding Changi Millionaire, let us know at millionaire@changiairport.com or +65 9664 9826.
  • Please note that the OneChangi ID service is not available on 7 Nov from 01:00 to 05:00 (SG time) due to a system enhancement. We apologise for any inconvenience encountered.

    For the crediting of Changi Rewards points earned during the maintenance period, please write to us with your attached receipts at enquiry@changiairport.com.

Ground Transport Concierge
Ground Transport Concierge
Ground Transport Concierge

Ground Transport Concierge

THE EASIER WAY TO GET AROUND

The Ground Transport Concierge (GTC) is a 24-hour transport service designed to handle passengers' transportation needs. It is located in the Arrival Hall of each terminal.  

Transportation options available at the GTC include:

  • 4-seater vehicle (S$55.00 per trip to any destination in Singapore)
  • 7-seater vehicle (S$60.00 per trip to any destination in Singapore)
  • City Shuttle (S$9.00 per adult or S$6.00 per child below 12 years of age) to most downtown hotels. The City Shuttle departs every 15 minutes. 

There are 3 ways to make a booking: 

  1. Click here, or use the iChangi app (iOS/Android) to book a transport service in advance
  2. Use our self-service kiosks located at the GTC
  3. Approach our friendly customer service officers at the GTC counter

For more booking information, please call the respective hotlines:

T1

Public

Basement 1, Arrival Pick-up

+65 6543 1985

MAP

T2

Public

Level 1, Arrival Meeting Hall (Door 5)

+65 6546 1646

MAP

T3

Public

Level 1, Arrival Meeting Hall1 (next to Information Counter)

+65 6241 3818

MAP

T4

Public

Level 1, Arrival Meeting Hall (next to Information Counter)

+65 6581 6775

MAP