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REGISTER NOW AND GET UP TO S$30 CHANGI PAY E-VOUCHERS!

Exclusive to Singapore residents: Register for a Liquid Account with our referral code^, top up and start spending with Changi Pay overseas today for rewards!

Limited Time Offer:

From 1 November to 31 December 2024

        

 Steps to qualify for the promotion                                                                                                        

 Reward

  1

 Register Liquid Account with referral code^ in Changi Pay

 

  2

 Perform one-time initial top-up of S$50 into your Liquid Account by 30 November 2024

 S$10 Changi Pay e-Vouchers*

  3

 Make first overseas spend by 31 December 2024

 S$20 Changi Pay e-Vouchers*

*Terms and Conditions apply.

^Check the A4 Changi Pay campaign poster featuring Liquid Account referral code displayed at China Eastern Airlines office or check-in counters.

OVERSEAS PAYMENT MADE EASY WITH CHANGI PAY


Travel like a local, pay like you’re at home with Changi Pay. 

Unlock the benefits of your digital wallet by learning how to register and top up your Liquid Account and discover how to scan and pay effortlessly with Changi Pay.

Discover More: Click here to explore more about our exclusive overseas promotion.

For a comprehensive list of countries where Changi Pay is accepted, click here.

How to use Changi Pay Overseas

FREQUENTLY ASKED QUESTIONS

What is this promotion about?

This is an exclusive promotion offered by Changi Pay for China Eastern Airline customers traveling out from Singapore to China.  This is limited to Singapore residents only. To enjoy the promotions, customers must fulfill  the conditions outlined under clause 4. 

What is the promotion period?

The promotion runs from  1 November to 31 December 2024.

Who is eligible for this promotion?
This  promotion is open to Singapore residents who: 

  • Have entered the referral code shown on the A4 Changi Pay campaign poster at China Eastern Airlines offices or check-in counter.

  • Meet the registration and overseas spend requirement outlined under clause 4.

How do I participate in this promotion?

To participate, complete the following steps:

a.  Download Changi App;

b.  Set up Changi Pay, i.e., the digital wallet page in the Changi App;

c.  Register a Liquid Account for the first time;

d.  Enter the referral code on the registration page of the Liquid Account;

e.  Perform a one-time initial top-up of S$50 into the Liquid Account via PayNow; 

f.  Make a 1st overseas spend (no minimum spend required) with Changi Pay by 31 December 2024.

Where can I find the referral code?
You may find it on the Changi Pay campaign poster at China Eastern Airlines offices or check-in counters.  


What if I forgot to enter the referral code during Liquid Account registration?

Do ensure that the referral code is properly entered during Liquid Account registration within Changi Pay digital wallet in the Changi App. You will not be able to enjoy the promotion if you do not enter the referral code.

What is the format of the referral code?
The referral code consists of 5 characters.

What rewards can I earn?

Upon successful Liquid Account registration with the referral code, you will earn the following rewards after completing the corresponding actions:

a.  One (1) set of S$10 Changi Pay e-Vouchers after performing a one-time top-up of S$50 into your Liquid Account in Changi Pay for the first time by 30 November 2024; and

b.  One (1) set of S$20 Changi Pay e-Vouchers after making your first overseas spend with Changi Pay by 31 December 2024.

What conditions must be met for me to earn the rewards?

To qualify, ensure that you:

  • Have entered the referral code correctly in the “Referral Code” field during the Liquid Account registration in Changi Pay; and

  • Do not unlink your Liquid Account from Changi Pay during the promotion period.

Note: Incorrect or missing referral codes and account unlinks will forfeit rewards.

How will I receive my rewards?

Rewards will be credited to your Changi Pay digital wallet account within 14 working days after 30 November and 31 December 2024 respectively.

How do I check my reward status?

You can check your reward status via:

a.  Email / SMS notification: Updates will be sent within 14 working days after 30 November and 31 December 2024 respectively.

b.  Changi Pay: Log in to your Changi Pay digital wallet account in Changi App to view your vouchers.

When do the rewards expire?

Rewards are valid for six (6) months from the date of issuance. 

Where can I use the e-Vouchers earned?

Your Changi Pay e-Vouchers can be used for purchases at participating outlets at Changi Airport Terminals (Transit and Public area, excluding Terminal 2 canteen), Jewel Changi Airport and on iShopChangi.com. 

The list of participating outlets can be found via https://www.changiairport.com/en/help/changi-app/changi-pay/outlets.html.

How to use the e-Vouchers earned?

Refer to the Pay with Changi Pay Guide for a step-by-step guide on using your e-Voucher during payment.

Can Changi Pay e-Vouchers be used in conjunction with other promotions in-store?

Yes, Changi Pay e-Vouchers can be used in conjunction with other in-store promotions. However, please note that they are non-transferrable, non-assignable, and non-exchangeable for cash. 

What is a Liquid Account?

Liquid Account is the e-money account to be linked to your Changi Pay account for purposes of overseas payment. Liquid Account allows users to store e-money (top-up via PayNow) and use Changi Pay to make overseas payment at participating merchants via the Alipay+ network.

More information about Liquid Account can be found via https://www.changiairport.com/en/help/changi-app/faq/changi-pay.html 
 

Who can register for a Liquid Account?

Changi Pay users with a Singpass account will be able to register and use their Changi Pay-linked-Liquid Account.

I have issues registering my Liquid Account in Changi Pay

If you have any issues registering your Liquid Account, please contact support@liquidgroup.sg for assistance and include the following as per your Changi Account: 

a. Full Name 

b. Mobile Number 

c. Email Address 
 

I have encountered an error while making payment with Changi Pay

Please check that your mobile phone’s internet connection is stable. 

For Changi Pay QR transactions: 

If your payment is rejected, please check with your issuing bank for linked credit card transactions.  

For Alipay+ transactions overseas: 

If your payment is rejected, ensure that you have enough money in your Liquid Account for the transaction and / or have not hit the e-wallet cap of S$5,000 and/or 12 months rolling period cap of S$30,000. For payments in China via Alipay+ network, please note that the Chinese regulatory limits are as follows:  

  • RMB35,000 per transaction, and 

  • RMB350,000 in a year. 

If you face any issues while paying overseas, kindly write in to  us at enquiry@changiairport.com, we understand that merchants overseas might not be familiar / be configured with Alipay+ and its network of wallets currently and are working with our partners to improve on this experience.  
 

Who can I contact if I have more queries about Changi Pay?

If you have a general query on Changi Pay that is not related to payment transactions carried out with Changi Pay, please send your queries to enquiry@changiairport.com, and we will get back to you as soon as possible. 

Alternatively, you can contact us via our customer service hotline at +65 6595 6868. 

For all other queries and issues relating to payment transactions carried out with Changi Pay, including voiding of payment transactions, disputing payment transactions, carrying out of refunds, use of vouchers that are not issued by CAG, please contact Liquid Group directly via support@liquidgroup.sg. If CAG receives any query of such nature, we will direct such query to Liquid Group and Liquid Group will respond to you accordingly.  

 

Please visit this page for more FAQs on Changi Pay.

TERMS AND CONDITIONS

  1. This Promotion is organized by Changi Airport Group (Singapore) Pte Ltd. (“CAG”).  

  2. By participating in this Promotion, all participants shall be deemed to have read, understood and agree to be bound by the following terms and conditions and all amendments, additions, replacements, and modifications hereto as may be made from time to time. Subject to the terms and conditions contained herein, this Promotion is open to all individuals who fulfil the criteria set out in Clause 3(a) to 3(b) and the Promotion must be redeemed by 31 December 2024, or while redemption quotas are available, whichever is earlier (the “Promotion Period”).  

    Eligibility

  3. To be eligible for this Promotion, Participants: 
    a.   Need to enter the referral code shown on the Changi Pay campaign pull-up banner at the Liquid Pay booth during The Singapore Fintech Festival from 6 to 8 November 2024; 
    b.   Are new users of Liquid Account1 in Changi Pay, i.e., the digital wallet page in the Changi Application. 
    (each a “Participant”)  

    Definitions

  4. “Eligible Transaction” means a successful overseas peer-to-merchant QR payment made through Alipay+ (overseas) and DuitNow (Malaysia) via the Changi Pay digital wallet.  

    Promotion

  5. To participate the Promotion, the Participants must perform and complete all the following steps during the Promotion Period: 
    a.  Register for Liquid Account1 for the first time; 
    b.  Enter the referral code2 on the registration page of the Liquid Account before completing the registration process on the Changi Application from 6 to 8 November 2024; and
    c.  Do a one-time top-up of at least S$50 into the Liquid Account via PayNow (“Initial Top-up Amount”); and 
    d.  Make a first Eligible Transaction (with no minimum spend required) with Changi Pay by 31 December 2024. 

    Notes:

    1     Liquid Account refers to the e-money account provided by Liquid that would be linked to Participant’s Changi Pay account that can be used as an e-wallet for payment.  
    2 The Liquid Account referral codes can be found on the Changi Pay campaign pull-up banner displayed at the Liquid Pay booth during The Singapore Fintech Festival from 6 to 8 November 2024.  

  6. Upon completing the steps set out in clauses 5(a) to 5(d) above by 31 December 2024, the Participant will be eligible to receive one set of S$10 Changi Pay e-vouchers in their Changi Pay digital wallet account within fourteen (14) working days after 31 December 2024.  

  7. Upon successful completion of the first Eligible Transaction made by 31 December 2024, the Participant will be eligible to receive one set of S$20 Changi Pay e-vouchers in their Changi Pay digital wallet account within fourteen (14) working days after 31 December 2024.  

  8. This Promotion is limited to:  
    a.  Clause 6: the first 500 Participants to complete the requirements will receive one (1) set of S$10 Changi Pay e-vouchers. 
    b.  Clause 7: the first 500 Participants to complete the requirements will receive one (1) set of S$20 Changi Pay e-vouchers. 
    c.   All e-vouchers will be awarded on a first-come, first-served basis. Limited to one (1) set of e-vouchers per Participant for clause 6 and 7 respectively.  

  9. All e-vouchers are valid for a period of 6 months starting from the date of receipt of the e-vouchers. No extensions, refund, or replacement shall be permitted or entertained.  

  10. All e-vouchers can be used for purchases at participating outlets at Changi Airport Terminals (both Transit and Public area, excluding Terminal 2 canteen), Jewel Changi Airport and on iShopChangi.com with no minimum spend required and it must be applied by the Participant in Changi Pay before payment is being processed. The list of participating outlets can be found via https://www.changiairport.com/en/shop/changipay/outlets.html .  

  11. Participant will not qualify for the Promotion if they previously register for a Liquid Account (e.g. by deleting their existing Liquid Account linked to Changi Pay and subsequently registering for a new Liquid Account), if they registered for a Liquid Account through Changi Pay before the Promotion Period, and/or if they withdraw the Initial Top-up Amount from their Liquid Account during the Promotion Period. In the event that a Participant is later determined to ineligible for the Promotion, CAG reserves the right to withdraw the e-vouchers.  

  12. All Participants cannot qualify for any other new Liquid Account user promotions rolled out by CAG.  

  13. All e-vouchers (or any part thereof, including unutilized portion) are strictly non-transferable, non-refundable, and non-exchangeable for cash, credits, goods or benefits-in-kind, unless otherwise stated. The e-vouchers are subject to such further terms and conditions as may be stipulated on the e-vouchers. CAG reserves the right to replace or change the e-vouchers without prior notice.  

  14. All e-vouchers must be redeemed by the date specified within the e-vouchers, after which the e-vouchers shall be deemed forfeited, and there shall be strictly no extensions. CAG will not entertain any appeals whatsoever.  

  15. CAG shall not be responsible for any consequences, including but not limited to loss of life, injury to person and/or damage to property, arising from and/or in connection with the Participant’s participation in the Promotion, or the Participant’s redemption and/or use of the gifts and e-vouchers.  

  16. CAG’s determination on all matters relating to the Promotion shall be final, conclusive, and binding. No correspondence and/or appeals will be entertained.  

  17. All Participants whose e-vouchers have been unredeemed or forfeited shall not be entitled to any payment or compensation.  

    GENERAL TERMS & CONDITIONS

  18. All payment services relating to the use of Changi Pay are provided by Liquid Group Pte Ltd (“Liquid”). CAG is marketing the aforesaid payment services on behalf of Liquid. Liquid is the holder of a Major Payment Institution licenses for account issuance, domestic money transfer, cross-border money transfer, merchant acquisition and e-money issuance under the Payment Services Act.  

  19. CAG shall not be liable for any damages, loss or inconvenience for any matter arising out of or in connection with this Promotion, and each Participant agrees to indemnify and hold CAG harmless from and against any and all claims, damages, losses, costs or expenses suffered or incurred by CAG in relation to the Promotion.  

  20. CAG reserves the right in its sole and absolute discretion to terminate the Promotion or to vary the terms and conditions herein at any time at its absolute discretion without further notice.  

  21. In the event of any inconsistency between these terms and conditions and any other form of publicity collateral relating to the Promotion, these terms and conditions shall prevail.  

  22. These terms and conditions shall be construed and governed in accordance with the laws of the Republic of Singapore. CAG and all Participants hereby accept the exclusive jurisdiction of the Singapore courts to rule on any issues or disputes related thereto. 
SCAN AND PAY IN CHINA, MALAYSIA AND MORE


Use your Changi Pay digital wallet at top travel destinations like China, Hong Kong, Japan, Macau, Malaysia and Thailand. 

Explore the different QR logos where you can make payments below.
 

Not on Changi Pay?

Download the Changi App and activate Changi Pay* now!

*with your Singapore-registered phone number

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