Note: An additional set of Prizes will be allocated for Participants who are Trust card members for each Destination.
4.2 For each round of Contest, CAG will conduct two lucky draws – one for all Participants (the “General Draw”) and another for all Participants who are also Trust card members (the “Trust Card Draw”). Each draw shall be considered a separate lucky draw.
4.3 CAG will draw the names of ten (10) Participants from the list of all Participants for the General Draw, and then CAG will draw the names of twenty (20) Participants from the list of all Participants who are also Trust card members for the Trust Card Draw. The draws will be conducted between 10am – 12pm at the reception of CAG’s office at Changi Airport Terminal 2, Level 4 on 1, 8, 15 November 2023 and 6, 23, and 20 December 2023.
4.4 The selected Participants for the General Draw and the Trust Card Draw will be separately contacted by CAG. These Participants will be contacted through CAG’s official number (+65 96585945) in order of the sequence that their names were drawn. The Participants will also be contacted via email. Upon CAG contacting the Participant, the Participant shall be given one (1) hour to accept or reject the Prize. The first Participant from each draw who gives a verbal acceptance of the Prize will be the winner for that draw (the “Prize Winner”). Any Participant who is not contactable (as solely determined by CAG) shall be immediately deemed to have rejected the Prize.
4.5 Notwithstanding that a Participant may be eligible to enter both the General Draw and the Trust Card Draw, no Participant shall be eligible to win in more than one draw and/or more than one Prize.
5. All Prize Winner(s) will be selected within fourteen (14) days following the end of each round of Contest or such other later date as may be determined by CAG and/or notified on its official website.
5.1 All Prize Winner(s) will be notified in writing by email using the details as stated provided via the Contest website. The Prize Winners must respond and claim the Prize in writing by email within seven (7) calendar days from the date of the notification, failing which the Prizes shall be treated as unclaimed and shall be deemed forfeited. Prizes must be claimed in the manner and by the date notified by CAG, which may be changed at CAG’s absolute discretion.
5.2 All Prize Winner(s) shall agree to pay S$1.00 to CAG so as to redeem the Prize. A QR code will be provided in the confirmation email sent to Prize Winner(s).
5.3 All Prize Winner(s) shall provide proof of identity, age and residency and such other documents as CAG may reasonably require. In the event that the Prize Winner(s) is unable to provide, he or she shall be deemed to have forfeited the Prize.
5.4 All Prize Winners shall redeem their Prize through CAG’s appointed travel partner, airlines, and/or agency. CAG shall provide the Prize Winners with the contact details of the appointed travel partner and/or agency and it shall be the Prize Winner’s responsibility to take such steps to make contact with the appointed travel partner and/or agency so as to redeem the flight tickets and conclude a booking.
5.5 All Prize(s) are only valid for redemption for a period of one (1) month from the date of award (both dates inclusive), after which the Prize shall be deemed forfeited, and there shall be strictly no extensions. CAG will not entertain any appeals whatsoever.
5.6 All flight bookings must depart to and return from Singapore, and the two (2) return flight tickets must be redeemed and booked in the same booking. One of the passengers must be the Prize Winner. Prize Winners are not allowed to redeem and book the flight tickets across separate bookings.
5.7 Prize(s) shall strictly not be exchanged, i.e. a flight ticket from one destination may not be exchanged for another destination or flight origin. For the avoidance of doubt, whether or not the Prize Winner tops-up the cost difference, Prize Winners will strictly not be allowed to change the destination or flight origin, or exchange their Prizes with CAG, another Prize Winner, or any other persons.
5.8 Prize Winners acknowledge that in order to redeem the flight tickets and/or otherwise be allowed onboard the flight as a passenger, the appointed travel partner and/or agency may impose such other requirements, terms and conditions. CAG is not and does not purport to act as an agent of the appointed travel partner and/or agency.
5.9 All Prizes are non-transferable, non-refundable and non-exchangeable for cash, credit, goods or benefits-in-kind, unless otherwise stated. There shall be no refund or exchange for any partially used or unused prize. CAG reserves the right to replace or change the Prizes without prior notice.
5.10 Unless otherwise stipulated by CAG, the Prize Winner is responsible for all taxes payable on the Prize (including but not limited to, Goods and Services Tax, Airport Tax, etc.).
5.11 CAG shall not be liable to compensate any Prize Winner if they are unable to use the Prize, are unable/fail to make bookings via the appointed travel partner and/or agency, or in any event whatsoever. CAG makes no representation, warranty or undertaking whatsoever as to any implied terms or conditions with respect to any Prize.
5.12 CAG shall not be responsible for any consequences, including but not limited to loss of life, injury to person and/or damage to property, arising from and/or in connection with the use of the Contest, redemption and/or use of the Prizes.
5.13 CAG reserves the right to deny or claw back any Prize awarded to any Prize Winner should the Prize Winner subsequently be found to be disqualified or ineligible to participate in the Contest. CAG’s determination on all matters relating to the Contest shall be final, conclusive and binding. No correspondence and/or appeals will be entertained.
5.14 All Prize Winners whose Prizes have been unclaimed/unredeemed or forfeited hereunder shall not be entitled to any payment or compensation.
5.15 Failure to respond to any notification from CAG in relation to any Prize won, to take the necessary steps to claim, redeem and/or book the Prize, or to provide any information or material required for the claim/redemption/collection of any Prize, shall be deemed a failure to claim/redeem such Prize. CAG reserves the right to return the Prizes to the appointed travel partner and/or agency or to use the Prizes for future marketing campaigns.
6. Personal Data & Privacy
6.2 The purposes for which personal data collected by CAG from you may be used and/or shared with third parties (which in this Contest includes Trust Bank SG) include but are not limited to conducting and administering the Contest and communicating with you in relation to the Contest; facilitating the selection and notification of Prize Winners, promoting and advertising the Prize Winners; matching your personal data collected through the Contest registration page with other data that CAG holds in its database so as to optimise operations and improve the services offered (such as providing relevant and personalised content) to you via your registered mobile or email address provided; statistical analysis; and for CAG to fulfil its obligations under these Terms & Conditions. In particular, if you are a Prize Winner, you further and specifically consent to CAG providing such third party travel agency and/or partner all such personal data provided to us so as to facilitate the redemption and booking of the Prize/flight tickets, contact you for marketing purposes and/or to conduct analysis and research (collectively, the “Relevant Purposes”).
6.3 You represent and warrant that the personal data which you disclose to CAG during the Contest registration process is true, complete and accurate. CAG shall not be held liable and shall be fully indemnified by you for any incorrect or inaccurate personal data provided.
6.4 To promote and advertise the Contest, CAG reserves the right to engage authorised photographers and videographers to take photographs and/or video recordings. By participating in the Contest, you consent to being photographed and recorded by authorised photographers and videographers as customers participating in the Contest and consent to the use of such images, films or recordings for public transmission and for the marketing and publicity materials of Changi Airport. To the fullest extent permitted by law, CAG shall not be liable in contract, tort (including negligence) or otherwise, for any direct loss, indirect or consequential loss, damage, cost and expense, or loss or profits, arising out of or in connection with the Contest.
6.5 By accepting a Prize, each Prize Winner consents to the collection and public disclosure of the Prize Winner’s full name and image recordings for audit, publicity and/or commercial purposes in relation to any and all of CAG promotional and marketing activities, including this Contest. Each Prize Winner further agrees to participate in any advertising, promotion, media interviews and publicity activities stipulated by CAG in relation to the Contest, and to provide and permit the use of their personal data for any future marketing efforts and media publicity by CAG’s promotional and marketing activities. Accordingly, unless otherwise permitted by CAG, failure to comply or refusal to agree with this clause shall result in disqualification and forfeiture of all relevant Prizes.
6.6 If you have opted in for additional marketing and promotional content during the registration process, you hereby also consent to receiving electronic direct mailers (eDMs) and marketing promotional material (such as information, news, offers and promotions about exclusive deals, offers and events) regarding Changi Airport and Jewel Changi Airport (collectively the “Additional Offers”), via your mobile number or email address provided on the Contest registration page during the registration process. You may at any time, unsubscribe from the Additional Offers by updating your subscription preferences by clicking on “unsubscribe” located at the bottom of the Additional Offers communication. Please note that you will continue to receive Contest Updates even if you have opted out of receiving Additional Offers. If you wish to unsubscribe from Contest Updates, you will have to similarly update your subscription preferences from the Contest Updates communication. However, should you do so, you may not be able to participate in the Contest.
7. Liability And Indemnity
7.1 To the fullest extent permitted by law, CAG shall not be liable in contract, tort (including negligence) or otherwise, for any direct loss, indirect or consequential loss, damage, cost and expense, or loss or profits, arising out of or in connection with the Contest, save and except for any personal injury or death caused by the negligence of CAG and its employees.
7.2 CAG shall not be held liable or responsible for any disputes that Winners may have with our Partners or any other third parties, regarding the use of the Prize.
7.3 Participants agree that they will indemnify and hold harmless CAG, and its directors, officers, employees, agents, contractors (each an “Indemnified Party”) from and against all claims, demands, chose in action, judgments, suits, proceedings, liabilities, costs, expenses, damages and losses (including but not limited to any direct, indirect or consequential losses, loss of profit, loss of reputation and all interest, penalties, legal costs (calculated on a full indemnity basis and including solicitor and client costs) and all other professional costs and expenses) suffered or incurred by an Indemnified Party arising out of or in connection with their participation in the Contest.
8. General Contest Terms & Conditions
8.1 CAG reserves the right to:
a. Refuse the participation of any person in the Contest and/or disqualify any participant of the Contest for any reason whatsoever, including but not limited to unsafe or unruly behavior that may result in harm or damage to that person or any other persons; and
b. Change or vary these Terms and Conditions as it deems fit, without prior notice. Should any dispute arise, CAG’s decision on all matters relating to the Contest and these Terms and Conditions is final, conclusive and binding on all participants and no correspondence will be entertained.
8.2 CAG makes no representation, warranty or undertaking whatsoever as to any implied terms or conditions or as to the accuracy, completeness and timeliness of any content or information regarding the Contest contained on its official website, or on any Contest-related collaterals/materials. All information is accurate at time of print/publishing. CAG shall not be liable for any dissatisfaction, damages, loss, injury or inconvenience arising from the materials published or printed in relation to the Contest.
8.3 CAG reserves the right to amend, modify or delete any content and information regarding the Contest on its official website or on Contest-related collaterals/materials; to correct any errors in any notified Contest mechanics, evaluation of the Contest submissions, or Contest results and Winners and to vary or amend these Terms & Conditions at any time, without providing any prior notice. Any such changes shall be effective and binding once it has been updated on CAG’s official website. CAG accepts no liabilities arising from or in connection with these corrections or amendments, including without limitation any liabilities from the change in the Winners resulting from the correction.
8.4 In the event of any inconsistency between these Terms & Conditions and any other form of publicity collaterals relating to a Contest, these Terms & Conditions shall prevail.
8.5 These Terms & Conditions may be translated into another language other than English. In the event of any inconsistency between the English version and any other translation hereof, the English language version shall prevail.
8.6 All decisions made by CAG regarding the interpretation and application of these Terms & Conditions or on all matters relating to a Contest shall be final and conclusive in each case.
8.7 All Winners will be selected at CAG’s discretion based on the rules or criteria set for the Contest. CAG is not obliged to entertain any correspondence relating to the decisions of CAG.
8.8 CAG reserves the right to cancel the Contest if circumstances arise outside of its reasonable control.
8.9 Participants acknowledge that the Contest is in no way sponsored, endorsed or administered by, or associated with the social media site or platform on which it is hosted.
8.10 These Terms & Conditions are not intended to confer rights to any third party under the Contracts (Rights of Third Parties) Act (Cap. 53B).