• An immigration system disruption has affected the auto-lanes for departing and arriving passengers across the terminals. Passengers should expect delays and approach our ground staff if assistance is needed.
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  • Changi Rewards services will be unavailable from 0000H to 0600H. For crediting of points during this period, email enquiry@changiairport.com. 
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  • Relocation of Jetstar

    Jetstar will operate from Terminal 4 from 22 March. Please check here or iChangi app for the latest flight information.

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  • Firefly Flight Operations

    New flights to Penang will operate from Changi Airport T2 from 26 March while flights to Subang will continue at Seletar Airport. 

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Public Health & Entry Requirements

Learn more about prevailing requirements to ensure a smooth journey to enter Singapore.

Immigration & Customs

Learn about immigration procedures, visa requirements, and more.

Dutiable & Prohibited Items

Know more about goods subject to customs duty and goods not allowed in Singapore.

Lounge & Baggage Services

Find out where you can get some rest after a long flight, or get help with your baggage.

Getting Started in Singapore

Learn how to get to the city, book a hotel room, stay connected, and visit local attractions.

Covid-19 Insurance

Purchase Covid-19 insurance plans for a peace of mind when travelling in Singapore.
passenger meet services

Passenger Meeting Services

Experience a warm welcome and fond farewell with Changi Meet & Greet Services. 

YOUR CHANGI AIRPORT ARRIVAL GUIDE

Be prepared for your smooth arrival journey with this step-by-step guide. 

Changi Airport’s all-in-one iChangi app is your handy travel concierge which helps you prepare in advance for a quick arrival in Singapore! Be the first out of the airport upon your arrival with information right at your fingertips!

 

Don’t have the iChangi app downloaded on your phone yet? 

Download the app and follow the guide below using your mobile device for the best click-through experience.

DOWNLOAD APP
Pre-Arrival
On-Arrival
3 DAYS BEFORE

Download iChangi App‎

A new travel experience is now available on the iChangi app with a suite of new and enhanced travel features. 

Find out more

>>>
Save flight on iChangi app

Save Your Flight‎

Search and save your flight on iChangi to receive the latest flight and airport information, and travel resources.

Save Flight

>>>

Use Travel Checklist‎

Use the "Travel Checklist" to access useful resources to help you plan a safe and hassle-free journey. 

View on iChangi

>>>

Check Entry Requirements‎

Check the latest requirements for entering Singapore.

Check Requirements

>>>

Complete the SG Arrival Card‎

Submit your Singapore Arrival Card declaration in advance to avoid delays upon arrival.

Submit now

UP TO 12 HOURS BEFORE FLIGHT

Shop Duty-free Online‎

Purchase beauty, electronics, wine & spirits, and more on iShopChangi; select "Collect on Arrival" to start!

Shop now

Go to Arrival Day
ON ARRIVAL DAY

Track Baggage‎

Check out the latest feature on iChangi app to track your bags from check-in at the origin country to the baggage belt at Changi Airport. 

Find out more

>>>

Automated Clearance‎

Eligible foreigners arriving at T2 may proceed to clear arrival immigration via the automated lanes.

Find out more

>>>

Collect your duty-free purchases‎

Don't forget to proceed to the designated collection point to collect your iShopChangi purchases! 

Find out more

POST-ARRIVAL

Relax at the Changi Lounge‎

Enjoy free flow of light snacks, internet connectivity and business facilities at the Changi Lounge. 

Check it out

>>>

Explore Jewel and Changi‎

Explore our wide array of activities and book in advance to make the best out of your day!

Book on iChangi

>>>

Enjoy Seamless Payment‎

Pay with Changi Pay to enjoy perks and privileges.  Receive $5 welcome voucher and enjoy weekly deals!

Sign up now

ENJOY CHANGI

For your next trip ‎

Don't forget to check out our departure journey guide for a smooth and safe departure journey too!

Departure Guide

START EXPLORING ON THE ICHANGI APP TODAY

Download iChangi Download iChangi Download iChangi
GET ICHANGI APP NOW