1. Acceptance of Terms and Conditions

1.1 By participating in the “MASTERCARD DELIGHTS PROMOTION " (the "Promotion"), each Participant (as defined below) confirms that he/she has read, understood and agrees to be bound by these terms and conditions set out herein, including any other requirements set out in any Promotion-related promotional material, and all amendments, additions, replacements and modifications thereto as may be made from time to time (the “Terms and Conditions”). 

1.2 This Promotion is organised and administered by Changi Airport Group (Singapore) Pte. Ltd. ("CAG").

1.3 As a condition of entry into the Promotion, each Participant affirms and represents that he/she is 18 years of age and above, and agrees to be bound in all respects by these Terms and Conditions. If he/she is below the age of 18, he shall not be eligible to participate in the Promotion.

2. Promotion Eligibility Criteria 

2.1 As at the time of participation in the Promotion, the Promotion is open to persons: 

     a. who are Changi Rewards members; 

     b. who meet the specific requirements of the Promotion as detailed in Clause 3 below; and 

     c. who does not fall within the Excluded Categories, (each a “Participant” and collectively the “Participants”).  

2.2 “Excluded Categories” refer to: 

       a. directors and employees of: CAG and CAG’s appointed external auditors from PricewaterhouseCoopers LLP; 

       b. immediate family members of persons who fall within the class of persons referred to in Clause 2.2 (a) above. “Immediate family members” mean spouses, children, parents, parents-in-law and siblings; 

      c. any person who is or becomes insane, deceased, insolvent or is the subject of a criminal investigation, or has criminal proceedings instituted against him/her in any jurisdiction (at the time of entry of and/or during the
lucky draw); 

      d. any person whose participation in and/or association with the Promotion may cause (in the sole and absolute opinion of CAG) Singapore Changi Airport, CAG and/or the Promotion any disrepute, contempt, scandal, ridicule, or cause Singapore Changi Airport, CAG and/or the Promotion to be perceived unfavourably;  

      e. any person who is below the age of 18 as of the date of participation in the Promotion; and/or 

      f.  in respect of the October 2025 Lucky Draw (as defined below), any person who is a winner in the September 2025 Lucky Draw (as defined below); and/or

      g. any other person or class of persons deemed ineligible or notified by CAG as being ineligible from time to time.
    

2.3 CAG reserves the right (in its sole and absolute discretion) to determine the eligibility of any person in relation to the Promotion, and CAG may at any time during the Promotion, disqualify any person from participating in the Promotion without providing any reason if it determines that such person does not meet the eligibility criteria.  
  

3. Specific Terms for Participation  

3.1 The Promotion shall commence from 12:00AM (SGT) on 1 September 2025 to 11:59PM (SGT) on 31 October 2025 (the "Promotion Period"). 

3.2 Participants who meet the Minimum Qualifying Spend (as hereinafter defined) are eligible to take part in lucky draw(s) for the MASTERCARD DELIGHTS PROMOTION (“Lucky Draw(s)”). 

3.3 Qualifying Period of Purchase 

      a. For the Promotion Period, there are two (2) Qualifying Periods of Purchase (as hereinafter defined) to qualify for two (2) respective Lucky Draws. 

      b. During each Qualifying Period of Purchase, when a Participant makes a Minimum Qualifying Spend , the Participants will qualify for the corresponding Lucky Draw as follows:  

3.4 Minimum qualifying spend 

a. “Minimum Qualifying Spend” refers to  

     (i) a minimum spend of SGD10 in a single receipt paid using Mastercard credit/ debit cards, during the Promotion Period, at any of the Participating Outlets. 

b. “Participating Outlets” refer to: all outlets at Public Areas of Singapore Changi Airport Terminals 1, 2, 3 or 4, excluding Jewel Changi Airport and outlets mentioned in 3.4c(iv). 

c. For all Minimum Qualifying Spend made across all platforms, the nett amount spent by the Participant after any discounts, reductions and/or vouchers shall be taken. To avoid doubt, the following amounts shall be excluded from all Minimum Qualifying Spend: - 

     (i) amounts paid using vouchers (whether physical or electronic vouchers, and including but not limited to Changi e-Vouchers, Changi e-Voucher Flexi, Changi e-Voucher card);  

     (ii) amounts offset using Changi Rewards points; 

    (iii) amounts paid for the purchase of tobacco and/or tobacco products (including without limitation cigarettes, cigars, or any other form of tobacco, any tobacco derivative or substitute, any mixture containing any form of tobacco or a tobacco derivative or tobacco substitute); and

    (iv) all amounts arising from or related to purchases and/or transactions made at service outlets and at the following outlets at Singapore Changi Airport: banks, money changing facilities, top up cards facilities and purchases (including cards sold by tenants with cash top-up capabilities such as food court top up card, gift card, cash card, phone card, etc.), postal and postage services, medical services, bank/airline lounges, transit hotels, hotel reservations,  lecommunication services, car rental services, airport shuttle and transportation services, passenger meeting services, left luggage services, tour and travel services, dry-cleaning services, temporary event and short-term leased outposts, and such other items or services as may be determined by CAG from time to time. The list of excluded outlets from the Promotion is subject to change by CAG at its discretion without prior notice. 

3.5 Order cancellation / refund policy 

a. To qualify for the Promotion, sales transactions which have been used to qualify for the registration for the Lucky Draw(s) under the Promotion must not be cancelled or refunded. Winner(s) will be disqualified, and their prize(s) will be forfeited if the sales transaction used to qualify for the registration for the Lucky Draw(s) is cancelled or refunded. 
 

4. Lucky Draw Participation 

4.1 This Promotion consists of two monthly (2) Lucky Draws as follows: 

       a. September 2025 Lucky Draw; and 
       b. October 2025 Lucky Draw. 

4.2 For every Minimum Qualifying Spend spent by a Participant, he will be automatically enrolled in the Lucky Draw that corresponds to the relevant Qualifying Period of Purchase (see Clause 3.3 above). This is provided that he presents his Changi Rewards card for scanning at the point of payment. If he does not present his Changi Rewards card for scanning at the point of payment, including in the case of retrospective claims, he would not be enrolled in the Lucky Draw and would not be awarded any chances. Each participant will automatically be given chance(s) for the relevant Lucky Draw based on the tiering system as set out at Clause 4.3 below..  

      a. For avoidance of doubt, a Minimum Qualifying Spend made during the September QPP will qualify the Participant for only the September 2025 Lucky Draw.  

      b. If the Participant does not win the September 2025 Lucky Draw, the same Minimum Qualifying Spend made in September 2025 will not qualify the Participant for the October 2025 Lucky Draw.  

      c. Similarly, a Minimum Qualifying Spend made during the October QPP will qualify the Participant for only the October 2025 Lucky Draw. 
 

4.3 The number of chances given for each Minimum Qualifying Spend is dependent on the Participant’s Changi Rewards membership tier at the point of payment for the Minimum Qualifying Spend, as stated below: 

      a. Participants of all tiers will be given one (1) chance for every Minimum Qualifying Spend; 

      b. If the Participant is in the Gold tier, he will be given additional two (2) chances for every Minimum Qualifying Spend; 

      c. If the Participant is in the Platinum tier, he will be given additional six (6) chances for every Minimum Qualifying Spend; 

      d. If the Participant is in the Monarch tier, he will be given additional eight (8) chances for every Minimum Qualifying Spend. 
 

4.4 A Participant can, via Changi App, under the Dine & Shop page, view his total accumulated chance(s) for all the Minimum Qualifying Spends he has made. 

5. Lucky Draw Schedule  

5.1 At the end of each Qualifying Period of Purchase, CAG will conduct one (1) Lucky Draw to select 15 winners from all qualifying Participants for that corresponding Lucky Draw. For the Promotion, CAG will conduct 2 Lucky                 Draws to select a total of 30 winners.  

5.2 Each Participant is eligible to win only once throughout the entire Promotion. Winners of the September 2025 Lucky Draw will not be eligible to win in the October 2025 Lucky Draw. 

5.3 The Lucky Draw Schedule as follows: 

5.4 Entries not drawn in a Lucky Draw will not be carried forward to the Lucky Draw in the next month. 

5.5 The winners of the Lucky Draw(s) will be selected through a computerised random selection process from all eligible chance(s) given during the relevant Qualifying Period of Purchase. 
  

6. Prizes  

6.1 Each winner will receive 1 pair of Bespoke Dining Experience by Mastercard for 2 diners (“Dining Experience”) as the prize.  

6.2 CAG will publish and list the names of all winners available under the 'Winners Announcement' tab on changiairport.com/mastercard. 

6.3 Winners will be notified in writing by email within 7 days of the Lucky Draw Date and sent a link to an Acceptance & Acknowledgement Form (via this Microsoft webform) in accordance with the personal contact details provided to CAG per the Participant’s Changi Account. CAG may, but shall not be obliged to, also notify the winners via telephone.  

6.4 Winner(s) must successfully complete and submit the Acceptance & Acknowledgement Form within seven (7) calendar days from the date of notification of their selection as a winner, failing which that winner shall be automatically disqualified, and CAG reserves the right to award the prize to another reserve winner drawn from the pool of eligible Participants of the relevant month. 

6.5 Upon completing and submitting to CAG the Acceptance & Acknowledgement Form within the stipulated timeline, CAG will provide the winner(s) with a prize redemption letter via email, with details on the process for the winners to contact an appointed vendor (“Coordinator”) to claim and redeem their prize. The process of how to select their preferred dining venue -  Suggara, Syun or Ocean Restaurant at Resorts World Sentosa, preferred date and time of the Dining Experience will be detailed in the prize redemption letter and will be handled by the Coordinator. The winner will have to present the prize redemption letter upon arrival at the selected dining venue for the restaurant’s verification.     

6.6 Failure to respond to any notification from CAG within the stipulated timeline in relation to taking the necessary steps to claim and redeem the prize, or to provide any information or material required for the claim/redemption/collection of any prize, shall be deemed a failure to claim/redeem such prize. Prizes must be claimed as stated in these Terms and Conditions and no compensation will be payable if a prize winner is unable to use the prize. CAG reserves the right to donate any unclaimed or unredeemed prizes to such charities of its choice or replace the prize winner with another Participant. 

6.7 All winner(s) have a duration of six (6) months from the date of the submitted  Acceptance & Acknowledgement Form referred to at Clause 6.4 above, to redeem their Dining Experience. Winner(s) whose Dining Experiences have been unused, unclaimed/unredeemed or forfeited hereunder, shall not be entitled to any form of payment or compensation. 

6.8 Upon claiming the prize, where the winner(s) have selected their Dining Experience choice and date and time of attendance, CAG shall not be liable to compensate any winner(s) if they are unable or fail to attend the Dining Experience within 6 months from the date of award of the prize.  for any reason whatsoever. CAG makes no representation, warranty or undertaking whatsoever as to any implied terms or conditions with respect to the Dining Experience.    

6.9 All Dining Experiences are non-transferable, non-refundable and non-exchangeable for cash, credit, goods or benefits-in-kind, unless otherwise permitted by CAG at its discretion.  

6.10 All Dining Experiences cannot be re-sold or used for any commercial gain, otherwise the Dining Experiences will be voided. 

6.11 CAG shall not be responsible for any consequences, including but not limited to loss of life, injury to person and/or damage to property, arising from and/or in connection with the participation in the Promotion, redemption and/or use of the Dining Experience(s). 

6.12 CAG reserves the right to deny or claw back any Dining Experience(s) awarded to any Participant should any of them be subsequently found to be disqualified or ineligible to participate in the Promotion or found to have breached the Terms and Conditions. CAG’s determination on all matters relating to the Promotion shall be final, conclusive and binding. No correspondence and/or appeals will be entertained. 

7. Personal Data 

7.1 By participating in the Promotion, you confirm that you consent to the collection, use, processing and disclosure of your data (including personal data) in accordance with CAG’s Privacy Policy, which is available at: https://www.changiairport.com/en/privacy-policy.html. Such personal data includes your full name, email address, contact details. We may also collect information that is sent automatically by your web browser, computer, mobile phone, tablet or other device, if applicable. 

7.2 The purposes for which personal data collected by CAG from you may be used and/or shared with third parties for purposes including but are not limited to conducting, publicising and administering the Promotion; communicating with you in relation to the Promotion (including the redemption of the prize); facilitating the selection and notification of winners; publicising the winners of the Promotion; ; statistical analysis; and for CAG to fulfil its obligations under these Terms & Conditions.  

7.3 You represent and warrant that the personal data which you provide and/or disclose to CAG in relation to the Promotion is true, complete and accurate. CAG shall not be held liable and shall be fully indemnified by you for any incorrect or inaccurate personal data provided. 

7.4 If you have opted in for additional marketing and promotional content during the registration process for the Lucky Draw(s), you hereby also consent to receiving electronic direct mailers (eDMs) and marketing promotional material (such as information, news, offers and promotions about exclusive deals, offers and events) regarding Singapore Changi Airport (collectively the “Additional Offers”), . You may at any time, unsubscribe from the Additional Offers by updating your subscription preferences by clicking on “unsubscribe” located at the bottom of the Additional Offers communication. Please note that you will continue to receive Promotion updates even if you have opted out of receiving Additional Offers. If you wish to unsubscribe from Promotion updates, you will have to similarly update your subscription preferences from the Promotion updates communication. However, should you do so, you may not be able to participate in the Promotion. 

8. Liability and Indemnity 

8.1 To the fullest extent permitted by law, CAG shall not be liable in contract, tort (including negligence) or otherwise, for any direct loss, indirect or consequential loss, damage, cost and expense, or loss of profit, suffered or incurred by a Participant arising out of or in connection with the Promotion. 

8.2 The Dining Experiences are supplied by Resorts World Sentosa. If any winner faces any issue in relation to the use of the Dining Experiences, he/she shall resolve it directly with Resorts World Sentosa. CAG shall not be held liable or responsible for any disputes that Participants may have with Resorts World Sentosa or any other third parties.  

8.3 Participants agree that they will indemnify and hold harmless CAG, and its directors, officers, employees, agents, contractors (each an “Indemnified Party”) from and against all claims, demands, chose in action, judgments, suits, proceedings, liabilities, costs, expenses, damages and losses (including but not limited to any direct, indirect or consequential losses, loss of profit, loss of reputation and all interest, penalties, legal costs (calculated on a full indemnity basis and including solicitor and client costs) and all other professional costs and expenses) suffered or incurred by an Indemnified Party arising out of or in connection with the Promotion. 

9. General Terms and Conditions 

9.1 CAG reserves the right to: 

a. refuse the participation of any person in the Promotion and/or disqualify any Participant of the Promotion for any reason whatsoever, including but not limited to unsafe or unruly behavior that may result in harm or damage to that person or any other person; and 

b. change or vary these Terms and Conditions as it deems fit, without prior notice. Should any dispute arise, CAG’s decision on all matters relating to the Promotion and these Terms and Conditions is final, conclusive and binding on all participants and no correspondence will be entertained. 

9.2 CAG makes no representation, warranty or undertaking whatsoever as to any implied terms or conditions or as to the accuracy, completeness and timeliness of any content or information regarding the Promotion contained on its official website, or on any Promotion-related collaterals/materials. All information is accurate at time of print/publishing. CAG shall not be liable for any dissatisfaction, damages, loss, injury or inconvenience arising from the materials published or printed in relation to the Promotion. 

9.3 CAG reserves the right to amend, modify or delete any content and information regarding the Promotion on its official website or on Promotion-related collaterals/materials, to correct any errors in any notified Promotion mechanics, or evaluate the Promotion submissions. Any such changes shall be effective and binding once it has been updated on CAG’s official website. CAG accepts no liabilities arising from or in connection with these corrections or amendments, including without limitation any liabilities resulting from the correction.  

9.4 In the event of any inconsistency between these Terms and Conditions and any other form of publicity collateral relating to a Promotion, these Terms and Conditions shall prevail. 

9.5 These Terms and Conditions may be translated into another language other than English. In the event of any inconsistency between the English version and any other translation hereof, the English language version shall prevail. 

9.6 All decisions made by CAG regarding the interpretation and application of these Terms and Conditions or on all matters relating to the Promotion shall be final and conclusive in each case. 

9.7 CAG reserves the right to cancel the Promotion. 

9.8 The Promotion is in no way sponsored, endorsed or administered by, or associated with the social media site or platform on which it is hosted.  

9.9 These Terms and Conditions are not intended to confer rights to any third party under the Contracts (Rights of Third Parties) Act 2001.  

9.10 These Terms and Conditions are governed by the Laws of Singapore.  
  

10. Contact Us 

10.1 Should you have any questions about the Promotion, you may reach us at www.changiairport.com/en/rewards/feedback.html. Please state “MASTERCARD DELIGHTS PROMOTION" promotion in the subject field of your correspondence.