Sign up for a Changi Account to receive the latest updates
Please read this carefully before installing the Changi App (Changi Airport flight enquiry, information and directory) application (collectively the “Software”) provided by Changi Airport Group (Singapore) Pte. Ltd. (“CAG”).
By installing or using the Software, you indicate acceptance of these terms set out herein, including those additional relevant terms and conditions and policies referenced herein, on our website and/or available by hyperlink. If you do not accept these terms, you should not install or use the Software.
Please note that if you log into your Changi account, the Changi account Terms and Conditions will apply.
1. Ownership of materials
The Software, and all related materials and documentation, as well as all upgrades and updates thereto (collectively, the “Licensed Application”) are copyrighted works, and are also protected under applicable database laws. CAG (or, where applicable, its licensors) has and retains ownership of the Licensed Application and all intellectual property rights (including copyright, trade marks and designs) therein. Any rights granted to you under these Terms of Use shall not in any way constitute a sale or assignment of the original Licensed Application or the intellectual property rights therein.
2. Licence
2.1 CAG grants to you a revocable, limited, non-exclusive, non-transferable licence to use the Licensed Application on any device that you own or control and subject to all applicable terms and conditions in the App Store Terms and Conditions.
2.2 You shall not:
(i) use the Licensed Application on any device that you do not own or control;
(ii) rent, lease, sub-licence, sell, assign, transfer or otherwise dispose of the Licensed Application, on a temporary or permanent basis;
(iii) distribute or make the Licensed Application available over a network where it may be used or accessed by multiple devices at the same time
(iv) reproduce, copy, reverse engineer, decompile, disassemble, modify or create derivative works based on the Licensed Application; or
(v) vary, delete or obscure any notices of proprietary rights or any product identification or restrictions on or in the Licensed Application.
3. Use of data
You shall permit CAG to collect, use and disclose data and information originated by you and made accessible to CAG in the course of, or as a result of, your use of the Licensed Application, for the purpose of facilitating the provision of updates, product support and other services to you (if any) in relation to the Licensed Application, in addition to the purposes set out in, and at all times in accordance with, CAG’s Privacy Policy.
4. Term
These Terms of Use are effective until terminated by written notice from CAG. They will terminate automatically without further notice from CAG, in the event of any failure by you to comply with any of the terms and conditions herein. Upon termination of the same, you shall cease all use of the Licensed Application, and remove all copies of the Licensed Application and associated files from your devices and cloud storage.
Notwithstanding the foregoing, any termination of these Terms of Use shall be without prejudice to any rights or remedies accrued by CAG prior to the date of termination, including in respect of any breach by you of these Terms of Use.
5. Warranties and Disclaimer
5.1 Without prejudice to clause 5.2, while every effort will be made by CAG to ensure that flight information provided through the Licensed Application is correct, the dates, time and other details provided may, from time to time, be changed without notification. CAG is not responsible for any incorrect information and is therefore not liable in any way for inaccuracies or errors in the same. You should consult with the airlines and/or relevant third parties directly to obtain updated and accurate information. Flight notifications are sent using the push notifications. Delivery of flight notifications by push notification is made on a “best effort” basis and is not subject to any warranty by CAG. While no SMS charges will be incurred for flight notifications, data charges may apply for use of the Licensed Application.
5.2 You acknowledge and agree that the Licensed Application, and any information provided through the Licensed Application (“Application Content”), is provided to you purely on an “as is” basis, and your use of the Licensed Application and/or Application Content shall be entirely at your own risk. To the extent permitted by law, CAG:
(i) disclaims all warranties with respect to the Licensed Application and Application Content, including but not limited to any implied warranties relating to quality, fitness for any particular purpose, quiet enjoyment and non-infringement of third party rights;
(ii) makes no warranty that the Licensed Application or Application Content is error free or that your use of the Licensed Application or Application Content will be uninterrupted, and you acknowledge and agree that the existence of such errors and occurrence of such interruptions shall not constitute a breach of these Terms of Use; and
(iii) does not give any warranty of any kind in respect of any third party services or products that may be made accessible to you through or from the use of the Licensed Application.
5.3 To the extent not prohibited by law, CAG will in no event be liable to you for personal injury or for any damages, including any lost profits, lost savings, loss of data or any indirect, special, incidental or consequential damages arising out of the use of or inability to use the Licensed Application or Application Content or any part thereof.
5A. Third Party Links
Occasionally there may be content, products and services that are made available on the Licensed Application through third parties. Third-party links may direct you to third-party websites or applications that are not affiliated with CAG. CAG is not responsible for examining or evaluating the content or accuracy, nor do we provide warranties, for any third-party materials, information or applications, or for any other materials, products or services of third-parties. CAG will not be liable for any harm, loss or damages suffered by you in relation to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites or applications.
6. General
6.1 These Terms of Use may be amended at any time by CAG. Any use by you of the Licensed Application subsequent to the any amendment made by CAG to these Terms of Use , shall be deemed to be an acceptance by you of such amendment.
6.2 No delay, neglect or forebearance by CAG in enforcing against you any term or condition of these Terms of Use shall be deemed to be a waiver or in any way prejudice any right of CAG. No right, power or remedy in these Terms of Use conferred upon or reserved for either party is exclusive of any other right, power or remedy available to CAG.
6.3 These Terms of Use and all matters arising from it and any disputes in respect thereof, shall be governed by and construed in accordance with the laws of the Republic of Singapore. Both CAG and you hereby irrevocably submit to the non-exclusive jurisdiction of the Singapore courts.
6.4 These Terms of Use supersedes all prior agreements, arrangements and undertakings between you and CAG and constitutes the entire agreement between you and CAG in relation to the Licensed Application.
THE APP CONCIERGE IS CHANGI AIRPORT’S AI-POWERED ASSISTANT THAT HELPS YOU DISCOVER AND COMPARE PRODUCTS ON ISHOPCHANGI, LINK YOUR SHOPPING TO YOUR FLIGHT, AND COMPLETE YOUR PURCHASE. BY USING APP CONCIERGE, YOU AGREE TO BE BOUND BY THESE TERMS OF USE IN ADDITION TO THE CHANGI APP TERMS OF USE STATED ABOVE.
Changi Airport Group may use artificial intelligence to provide responses, recommendations and supported actions when using App Concierge.
While we strive to provide accurate information, we cannot guarantee the accuracy, reliability and/or the completeness of the information provided, therefore, we encourage you to exercise discretion and independent judgement relating to any information provided by App Concierge before taking any action or making any decisions based on the information received. Changi Airport Group assumes no responsibility or guarantee for the accuracy or completeness of the information provided. Any reliance on the responses received from App Concierge is entirely at your own risk.
App Concierge may provide recommendations and perform certain supported actions based on your instructions. However, App Concierge does not complete purchases on your behalf. You remain solely responsible for reviewing your selections and confirming checkout and payment. Any purchase made through App Concierge remains subject to the applicable terms and conditions of the relevant merchant, retailer or service provider. Certain features of App Concierge may require you to be logged in to your Changi Account, and App Concierge may direct you to other sections of the Changi App or to third-party websites, applications or services to complete your request.
Changi Airport Group expressly reserves the right to modify, add or delete individual or all App Concierge functionalities without notice, or to discontinue App Concierge temporarily or permanently.
By using App Concierge, you agree:
not to provide App Concierge with any personal data that is not necessary for your request.
not to ask App Concierge any questions that include any personal or sensitive information, such as your gender or sexual orientation, ethnicity or country of origin, colour or race, health, disability, marital or family status, political views and religion, and not to provide any of this information to App Concierge.
not to include any confidential information such as your login information or passwords, financial information, one-time passwords (OTPs), payment card details, PINs or any other personal information in your messages to App Concierge, and to keep this information confidential.
to comply with all applicable laws related to the use of App Concierge.
not to use or misuse App Concierge in any way contrary to its intended function, design or purpose, as may be determined by Changi Airport Group.
not to post, send or share defamatory, offensive, intimidating, illegal, racist, discriminatory, obscene or inappropriate content in any form through App Concierge.
not to use App Concierge to conduct illegal or immoral activities.
not to attempt to compromise the security of App Concierge or the Changi App.
not to use any automated means (including bots, scripts, crawlers, scrapers or other automated tools) to access, interact with, monitor, copy, collect, extract, or harvest any content, data or information from App Concierge or the Changi App.
not to deceive or mislead others or submit false or misleading information.
not to solicit professional advice or content to be used for the purpose of engaging in regulated activities.
not to attempt to override or circumvent safety filters or intentionally drive the system or model to act in a manner that contravenes Changi Airport Group's policies or anyone's rights.
not to copy, distribute, modify, reverse engineer, decompile or attempt to extract the source code of App Concierge or any part that composes it, without Changi Airport Group's prior written consent.
Personal Data
App Concierge is not intended to collect personal data and you should not provide any personal data that is not necessary for your request.
By using App Concierge, you agree that any Personal Data you provide to Changi Airport Group when you use App Concierge will be used in accordance with Changi Airport Group’s Privacy Policy for the purpose of providing, personalising and improving services provided to you.
You acknowledge that conversations with App Concierge and related records may be retained by Changi Airport Group for service delivery, support, troubleshooting, security, audit and service improvement purposes.
Security & Third-party Agreements
It is your responsibility to ensure the security of your devices and to maintain the confidentiality of your Changi Account login credentials. You acknowledge that anyone who gains access to your device or your Changi Account will be able to view messages exchanged with Changi Airport Group through App Concierge, including your conversation history (which may include conversations conducted on that device before you logged in), and may be able to perform actions through App Concierge on your behalf, such as adding items to your cart. If you suspect any unauthorised access to your Changi Account, you should promptly change your password and contact us. You agree that you use App Concierge at your own risk and that you shall not hold Changi Airport Group liable for any loss or damage that you may suffer as a result of your use of App Concierge, including any unauthorised access to your information.
Third-party services or sites linked to or through App Concierge have their own terms and conditions, and privacy policies and practices. Your use of such third-party services or sites will be subject to these third-party agreements and/or may give these third parties access to your personal information. It is your responsibility to review and accept the applicable third-party agreements before using App Concierge.