All tours are conducted in English. Chinese audio devices are available upon request at the registration booth

Depending on the issuing country of the passport you are holding, passengers of eligible nationalities enjoy visa-free entry into Singapore. Please click here to find out if you require a visa to enter Singapore. Possession of a valid visa does not guarantee entry into Singapore. Please refer to the entry requirements for more information.

Visa Free Transit Facility (VFTF)

Passengers of eligible nationalities may also qualify for VFTF if prevailing entry requirements are met. Assessment for entry is determined by the Immigration and Checkpoints Authority (ICA) officers at the point of entry. For more information, please click here.

Please note that extension of stay is strictly prohibited for transit travellers under the VFTF.

Yes, it is a requirement for clearing Arrival Immigration. For a seamless experience, you are strongly encouraged to complete the online Singapore Arrival Card within three (3) days prior to the date of arrival in Singapore.

For more information, please visit: https://www.ica.gov.sg/enter-transit-depart/entering-singapore/sg-arrival-card

Yes, you can pre-book only one (1) tour itinerary up to sixty (60) days before your intended tour date. Before booking, please ensure that your layover coincides with the tour schedules. Once you're ready, select your preferred tour, date, and time, and follow the booking process.

Upon arrival at Changi Airport, please make your way to the nearest Free Singapore Tour booth in the Transit Area at least 90 minutes before your scheduled tour timing.

Please refer to the Terms and Conditions of the Free Singapore Tour.

All Free Singapore Tour participants are required to sign an Indemnity Form when reporting at the Free Singapore Tour service counter before commencement of tour.

To ensure a smooth experience for all tour participants, it is essential for transit passengers to arrive at the Free Singapore Tour booth at least 90 minutes prior to the scheduled tour start time for the check-in process and attendance confirmation.

The Free Singapore Tour is exclusively available for transit and transfer passengers of Changi Airport only. If you are visiting Singapore, you are not eligible to participate in the tour. 

You are encouraged to complete the entire tour. If you decide to leave mid-way, you will need to arrange your own transport back to the airport at your own expense. Changi Airport is not responsible for any missed connecting flights.

At the end of the tour, you will be dropped off at Jewel Changi Airport/Terminal 1, Terminal 2 or Terminal 3.

You are responsible for your flight check-in and security procedures at the respective terminals.

Unfortunately, the tours are not suitable for wheelchair and stroller users due to the tour route.

You can only participate in one tour as transit passengers can only enter and exit Singapore once, in accordance with the guidelines provided by the Immigration and Checkpoints Authority of Singapore (ICA). More information on each of the tour itineraries are available on the Free Singapore Tour website.

Passengers below 18 years old are unable to participate in the tour alone unless accompanied by an adult. All passengers have to sign an indemnity form prior to the tour, and signatories must be 18 years old and above.

In the unlikely event that participants are separated from the tour group, they must arrange their own transportation to the airport at their own expense.

If you need further assistance, please email us at cag.fst@changiairport.com. We will respond to you within 7 working days.