• (1/3) For information on the measures Changi Airport has put in place against Covid-19, please click here.
  • (2/3) The opening hours for Shop & Dine outlets may have changed. For more details and the list of outlets which remain open in Changi Airport and Jewel, please click here.
  • (3/3) For the latest Covid-19 regulations regarding travel to and through Singapore, please click here.
  • (4/4) Please note that all Changi Rewards services are not available from 19 May 2020 02:00AM to 19 May 2020 05:00AM (SG time) due to a system enhancement. Please write in to us with your receipts attached at enquiry@changiairport.com for crediting of Changi Rewards points.

Your transit experience at Changi Airport is now more rewarding! From now till 30 September 2020, receive S$20 Changi Transit Voucher to offset your shopping when you travel on Singapore Airlines, SilkAir or Air New Zealand. 

Now, transiting Changi Rewards member gets an additional S$20  Changi Transit Voucher! 

Important Notice: Due to regulations to suspend non-essential services, our operation is temporarily suspended until further notice.


  • Passengers travelling on Singapore Airlines (SQ) and/or SilkAir (MI) ticketed and operated flights into and out of Singapore with 13 digits e-ticket numbers begin with 618, 629 or 086. This benefit will also be extended to passengers taking the following flight numbers: SQ4281, SQ4282, SQ4283, SQ4284, NZ281, NZ282, NZ283, NZ284, NZ295 or NZ296 (operated by Air New Zealand) and TR596 or TR597 (operated by Scoot).
  • Passengers must transit at Changi Airport on both legs of their journey, which means Singapore is neither the point of origin nor the end destination. Transit passengers on one-way journey or ticket are not eligible. For example, a passenger whose journey is:
    • “London – Singapore – Sydney – Singapore - London” is eligible;
    • “London – Singapore – London” is not eligible;
    • A one-way journey “London – Singapore – Sydney only” is not eligible.
  • Transit means a layover at Changi Airport of not more than 24 hours. This is calculated from the Scheduled Time of Arrival (STA) of the arriving flight into Changi Airport to the Scheduled Time of Departure (STD) of the connecting departure flight out of Changi Airport.
  • Passengers transit at Changi Airport for only one leg of the journey must originate and return to the same country on the abovementioned participating airlines via Changi Airport. Such passenger must present proof of travel by land or sea from/to Singapore (e.g. booking confirmation, invoice, ticket) and three (3) flight sectors via Changi Airport. For example, a passenger whose journey is:
    • “Mumbai – Singapore, Kuala Lumpur – Singapore – Mumbai” AND Singapore – Kuala Lumpur is by land or sea AND proofs (e.g. booking confirmation, invoice and ticket) of land or sea transfers are presented, is eligible;
    • “Beijing – Singapore, Bangkok – Singapore –Shanghai” AND Singapore – Bangkok is by sea AND proofs (e.g. invoice and ticket) of land or sea transfers are presented, is eligible;
    • “Shanghai – Singapore – Perth, Singapore – Shanghai” in a single ticket BUT “Perth – Singapore” is by none of the abovementioned participating airlines, is not eligible;
  • Passengers must be above 2 years old at the time of collection of Changi Transit Vouchers (as defined below).
  • Changi Airport Group (Singapore) Pte Ltd ("CAG") will need to collect information about you and your flight itinerary to facilitate the collection of transit rewards and improve the products and services we offer to you. The data you provide to Changi Airport Group will be retained and processed by Changi Airport Group, and will be used by Changi Airport Group in accordance with our Privacy Policy which you acknowledge and consent to. To protect your privacy, Singapore Airlines, Silk Air and Air New Zealand will not provide us with data on your behalf save where you have expressly consented otherwise in writing that they may do so for Changi Airport Group’s purposes. If you have any queries on the retention, processing and/or use of your personal information and data, please contact Changi Airport Group at enquiry@changiairport.com. 
  • Passengers whose transit (through Singapore) itinerary was issued over two or more separate e-tickets must present all the e-tickets to the relevant staff for verification. Changi Airport Group reserves the right to reject any attempts to collect the transit voucher for reasons including, but not restricted to, insufficient supporting documents. In this regard, Changi Airport Group’s decision shall be final. 
  • Passengers can only collect the transit reward once for their eligible itinerary. 
  • Codeshare flights with 4-digits flight numbers starting with SQXXXX or MIXXX but operated by non-participating airlines are not eligible.
  • Point of origin refers to the country of the departing flight on participating airlines before a passenger arrives at Singapore for the entire trip.
  • Passenger can only collect the transit reward for their current trip. Collections for past trips or advance collection for future trips will not be accepted.
  • The campaign runs from now till 30 September 2020 and collection of the transit rewards must be done before 30 September 2020.
    • The transit voucher will expire 6 months from the date of issuance. Any request to extend or replace the transit rewards will not be accepted.
    • The transit voucher is non-stackable. Only one voucher can be used per sales transaction.
    • The transit voucher may not be used with ongoing in-store promotions.
    • The transit voucher may be used in conjunction with Singapore Airlines/SilkAir Boarding Pass Privileges.
    • The use of the transit voucher is subject to the said voucher's terms and conditions.
  • Eligible transit passengers arriving in Changi Airport between 01 April 2020 and 30 September 2020 (both dates inclusive) will receive one (1) S$20 Changi Transit Voucher for eligible transit itinerary. Eligible transit passengers who are Changi Rewards member will receive an additional S$20 transit vouchers applicable for Liquor, Perfumes or Cosmetics purchases only.
  • Changi Airport Group reserves the rights to change these Changi Transit Privileges terms and conditions at any time without prior notice.



Passengers eligible for the transit rewards can proceed to the iShopChangi Collection Centres in the transit area of Terminal 3

Please present your passport, boarding passes and all e-tickets showing your full itinerary, as well as booking confirmation of your land or and sea transfers, if applicable, to collect. 

Please note that our operation is temporarily suspended due to circuit measures in Singapore.


The Changi Transit Voucher can be used at all participating retail outlets in transit and public areas of Changi Airport (except for outlets stated in the Exclusion List) or can be used to redeemed one-time access to the Ambassador Transit Lounge located in Terminal 3 for up to two (2) hours.

Here are some recommended ways to spend the Changi Transit Voucher, with no minimum spend at all!

Exclusive - Transiting Changi Rewards Member Gets Double The Value!

On top of shopping, Changi Rewards member can also use their S$20 Changi Transit Voucher for dining and get an additional S$20 transit voucher to offset perfumes, cosmetics and liquor purchases when you transit through Changi Airport on Singapore Airlines and Air New Zealand.

Sign up now!

Shilla Cosmetics & Perfumes Duplex Store and Beauty Loft

Shilla Cosmetics & Perfumes Duplex Store, Terminal 3 (Temporarily closed)

Be spoilt for choice with products from over 140 international brands, specially curated for your beauty needs! Whether you are shopping for the latest, hottest, organic, natural or luxury products, take your pick and enjoy up to 40% more savings here than at local retail stores and regional airports. Enjoy a facial or pick up limited edition products at Shilla Beauty Loft!

* Use transit vouchers to offset your purchase.

Read More

Bring back a token of love from Singapore from Changi LoveSG, All Terminals

Wherever you’re going, take a token of love from Singapore with you. Shop a curated selection of Singapore-inspired products here at Changi LoveSG, available in airport. Here at Changi, you can ‘da bao’ (or takeaway) your favourite local delicacies to bring home, or bring them with you on your travels. From bak kwa to pandan cakes and kueh-kuehs, you will be spoilt for choice. You can find our local favorite local delights and brands at Discover Singapore, Taste Singapore, Bee Cheng Hiang, Fragrance and Bengawan Solo etc.  

* Use transit vouchers to offset your purchase.


DFS Wine & Spirits Duty-free Store

Wine & Spirits Duty-Free Store, All Terminals (Temporarily closed)

A wide selection of some of the world’s most premium wines and spirits are available here, including Johnny Walker Red Label Scotch, Hennessy XO Grand Champagne, Camus L’Elegant, Chivas Regal, Martell Cordon Bleu and Absolut Vodka.

* Use transit vouchers to offset your purchase.

Read More

Ambassador Transit Lounge

Ambassador Transit Lounge, Terminal 3 (Temporarily Closed)

Located within the Departure Hall of Singapore Changi Airport, the Ambassador Transit Lounge is equipped with a host of facilities that provide passengers with everything they need to have a comfortable stay.


Exclusion List***

The transit reward can be used at all retail outlets in the transit and public areas of Changi Airport, except for the Exclusion List below.

Public Area Transit Area
All Hotel Reservation counters Airline Lounges
All Car Rental counters All Transit Hotels
All Passenger Meeting Services counters Hermes (Terminals 1, 2 & 3)
Banks Samsung
Crowne Plaza Hotel  
Ground Transport Services  
MindChamps PreSchool  
Telecommunications e.g. M1 Shop  
The Planet Traveller  
Travel Services e.g. Seiki Travel  

Exclusion List for Both Public and Transit Areas

  • All Dining Outlets*, e.g. quick bite kiosks, food courts, restaurants and bars (*Only CTP Cardholders is unable to use card for dining outlets.)
  • All Pay-per-use Lounges (e.g. Aerotel, Plaza Premium Lounge, The Haven by Jetquay)
  • Shower, Spa and Service outlets (e.g. Be Relax, Wan Yang Foot Reflexology) except Ambassador Lounge
  • All Supermarkets and Convenience Stores
  • All Left Baggage Counters
  • All Money-Changing Counters
  • All Fast Food outlets
  • All Food courts e.g. Food Gallery (Terminal 1), Singapore Food Street (Terminal 3) and Straits Food Village (Terminal 2)
  • Top-Up Card Machines and Services (e.g. Kopitiam Card, Coffee Bean Cards, cash cards etc)
  • Changi Recommends
  • Dry-cleaning Services
  • Medical Services
  • Postage Services
  • Tobacco Purchases
  • Temporary Retail Outposts


*With effect from 1 August 2016, pursuant to Section 9A of the Tobacco (Control of Advertisements and Sale) Act (Cap. 309), transit reward cannot be used for the purchase of tobacco products in Changi Airport.

** The Exclusion List may be updated from time to time without any prior notice.