Your transit experience at Changi Airport is now more rewarding! From now till 30 September 2020, receive S$20 Changi Transit Voucher to offset your shopping when you travel on Singapore Airlines, SilkAir or Air New Zealand.
Important Notice: Due to regulations to suspend non-essential services, our operation is temporarily suspended until further notice.
WHO IS ELIGIBLE?
Changi Transit Privileges Terms and Conditions
- Passengers travelling on Singapore Airlines (SQ) and/or SilkAir (MI) ticketed and operated flights into and out of Singapore with 13 digits e-ticket numbers begin with 618, 629 or 086 and completed their journeys between 01 April 2020 and 30 September 2020 (both dates inclusive). This benefit will also be extended to passengers taking the following flight numbers: SQ4281, SQ4282, SQ4283, SQ4284, NZ281, NZ282, NZ283, NZ284, NZ295 or NZ296 (operated by Air New Zealand) and TR596 or TR597 (operated by Scoot).
- Passengers must transit at Changi Airport on both legs of their journey, which means Singapore is neither the point of origin nor the end destination. Transit passengers on one-way journey or ticket are not eligible. For example, a passenger whose journey is:
- “London – Singapore – Sydney – Singapore - London” is eligible;
- “London – Singapore – London” is not eligible;
- A one-way journey “London – Singapore – Sydney only” is not eligible.
- Transit means a layover at Changi Airport of not more than 24 hours. This is calculated from the Scheduled Time of Arrival (STA) of the arriving flight into Changi Airport to the Scheduled Time of Departure (STD) of the connecting departure flight out of Changi Airport.
- Passengers who transit at Changi Airport for only one leg of the journey must originate and return to the same country on the abovementioned participating airlines via Changi Airport. Such passenger must present proof of travel by land or sea from/to Singapore (e.g. booking confirmation, invoice, ticket) and three (3) flight sectors via Changi Airport. For example, a passenger whose journey is:
- “Mumbai – Singapore, Kuala Lumpur – Singapore – Mumbai” AND Singapore – Kuala Lumpur is by land or sea AND proof (e.g. booking confirmation, invoice and ticket) of land or sea transfers are presented, is eligible;
- “Beijing – Singapore, Bangkok – Singapore –Shanghai” AND Singapore – Bangkok is by sea AND proof (e.g. invoice and ticket) of land or sea transfers are presented, is eligible;
- “Shanghai – Singapore – Perth, Singapore – Shanghai” in a single ticket BUT “Perth – Singapore” is by none of the abovementioned participating airlines, is not eligible;
- For the avoidance of doubt,
- Codeshare flights with 4-digits flight numbers starting with SQXXXX or MIXXX but operated by non-participating airlines are not eligible. The participating airlines are Singapore Airlines, SilkAir, and selected Air New Zealand and Scoot flights.
- Point of origin refers to the country of the departing flight on participating airlines before a passenger arrives at Singapore for the entire trip.
- Passengers must be above 2 years old at the time of collection of Changi Transit Vouchers.
- If you are below 18 years of age and travelling alone as an unaccompanied minor, you have to complete the UNACCOMPANIED MINOR REQUEST FORM, providing details of your custodial parent or legal guardian (“Parent/Guardian”) before you are allowed to collect the Changi Transit Vouchers.
- By providing details about you and your Parent/Guardian, you represent and warrant that all information that you provide to CAG about you or your Parent/Guardian, including Personal Data, are true, complete and accurate, and that you have obtained all consents required to provide such Personal Data. CAG has the right to verify any Personal Data or other information about you or your Parent/Guardian, as provided by you, at any point in time, by contacting you or your Parent/Guardian using any method of communication. “Personal Data” means data, whether true or not, about an individual who can be identified from that data or from that data and other information to which the organisation has or is likely to have access.
- Changi Airport Group (Singapore) Pte Ltd (“CAG”) will need to collect information about you and your flight itinerary to facilitate the collection of Changi Transit Vouchers and improve the products and services CAG offers to you. The data you provide to CAG will be retained and processed by CAG, and will be used by CAG in accordance with CAG’s Privacy Policy which you acknowledge and consent to. To protect your privacy, Singapore Airlines, Silk Air and Air New Zealand will not provide CAG with data on your behalf save where you have expressly consented otherwise in writing that they may do so for CAG’s purposes. If you have any queries on the retention, processing and/or use of your personal information and data, please contact CAG at enquiry@changiairport.com.
- Passengers who meet the eligibility requirements as set out in the clauses above are referred to herein as “Eligible Passengers”. Eligible Passengers will each receive one (1) S$20 Changi Transit Voucher.
- Eligible Passengers whose transit (through Singapore) itinerary was issued over two or more separate e-tickets must present all the e-tickets to the relevant staff for verification. CAG reserves the right to reject any attempts to collect the Changi Transit Vouchers for reasons including, but not restricted to, insufficient supporting documents. In this regard, CAG’s decision shall be final.
- Eligible Passengers can collect the Changi Transit Vouchers only once for each eligible itinerary. The Changi Transit Vouchers must be collected by 30 September 2020. The use of the Changi Transit Vouchers is subject to the Changi Transit Vouchers Terms and Conditions.
- Eligible Passengers can only collect the Changi Transit Vouchers for their current trip. Collections for past trips or advance collection for future trips will not be accepted.
- CAG reserves the rights to amend, modify and/or vary these Changi Transit Privileges Terms and Conditions in such manner as CAG deems fit from time to time. CAG may notify change(s) in these Changi Transit Privileges Terms and Conditions by publishing such changes via the website here, email or by such other means of communication as CAG may determine in its absolute discretion, from time to time. Any changes in Changi Transit Privileges Terms and Conditions shall be effective from such date as determined and notified by CAG from time to time.
Changi Transit Vouchers Terms and Conditions
- Eligible Passengers (as defined in the Changi Transit Privileges Terms and Conditions) will each receive one S$20 Changi Transit Voucher in accordance with the Changi Transit Privileges Terms and Conditions. Such Changi Transit Voucher will be credited to either (i) a Changi Transit Privileges card (“CTP Card”); or (ii) where the Eligible Passenger is a Changi Rewards (“CR”) member, to that Eligible Passenger’s CR account. If the Eligible Passenger is not a CR member (“Non-CR Eligible Passenger”) but is travelling with a family member who is also a Eligible Passenger and a CR member (“Family CR Eligible Passenger”), the Non-CR Eligible Passenger’s Changi Transit Voucher may be credited to his Family CR Eligible Passenger’s CR account. Changi Transit Vouchers are issued by Changi Airport Group (Singapore) Pte Ltd (“CAG”).
- Where Changi Transit Vouchers are credited to a CTP Card:-
- such Changi Transit Vouchers may be used at all participating merchants in Singapore Changi Airport which accepts Changi Transit Vouchers, except for food and beverage outlets.
- Where Changi Transit Vouchers are credited to a CR account:
- such Changi Transit Vouchers may be used at all participating merchants in Singapore Changi Airport which accepts Changi Transit Vouchers, including food and beverage outlets.
- All types of Changi Transit Vouchers cannot be used to purchase any tobacco products at Singapore Changi Airport.
- The value of the Changi Transit Vouchers (or any part thereof, including any unutilised portion) (i) is not refundable in any currency; (ii) cannot be transferred to any other person apart from whom the Changi Transit Vouchers are issued to; (iii) cannot be withdrawn in exchange for any currency; and (iv) cannot be exchanged for any form of cash or credit. No refund shall be given if the value of the Changi Transit Vouchers exceeds the value of the goods/ services paid for using the Changi Transit Vouchers.
- The Changi Transit Vouchers expire 6 months from the date of issuance or as indicated, whichever is earlier. No replacement, exchange, refund or extension of validity, of the Changi Transit Vouchers will be considered or allowed. All unutilized Changi Transit Vouchers will be forfeited upon expiry. CAG shall not be liable for any expired Changi Transit Vouchers.
- Changi Transit Vouchers can only be used in denominations of S$20. For each transaction, only one CTP Card or one CR account may be used. If one CTP Card or one CR account has more than one Changi Transit Voucher, all the Changi Transit Vouchers in that CTP Card or CR account may be used in a single transaction. For the avoidance of doubt, (a) the Changi Transit Vouchers in one CTP Card/ CR account and the Changi Transit Vouchers in another CTP Card/ CR account, cannot be combined and used in a single transaction; (b) the Changi Transit Vouchers in a CTP Card cannot be combined with the Changi Transit Vouchers in a CR account and used in a single transaction.
- Each Changi Transit Voucher cannot be used for two or more separate transactions.
- The Changi Transit Vouchers may not be used in conjunction with ongoing in-store promotions and cannot be used on iShopChangi.com.
- The Changi Transit Vouchers may be used in conjunction with Singapore Airlines/SilkAir Boarding Pass Privileges.
- CAG may substitute the Changi Transit Vouchers with other rewards or benefits as CAG deems fit without prior notice.
- CAG, its authorised agents and contractors shall not be liable to any person for any injury, loss, damage, inconvenience, cost or expense arising out of or in connection with the use of the Changi Transit Vouchers. Under no circumstances whatsoever shall CAG be liable for any indirect, punitive, incidental, special or consequential damages that result or arise from the use of Changi Transit Vouchers.
- All transactions in which Changi Transit Vouchers are used are transactions between the relevant Changi Transit Voucher user and merchant, and CAG shall not be liable or responsible whatsoever for the acts or default of any merchant (including the failure of the merchant to honour any Changi Transit Voucher or in respect of any defect or deficiency in the goods or services for which the Changi Transit Voucher is redeemed). CAG is not an agent or representative of the merchant.
- These Changi Transit Vouchers Terms and Conditions shall be governed by and construed in accordance with the laws of Singapore.
- These Changi Transit Vouchers Terms and Conditions are not intended to confer rights to a third party under the Contracts (Rights of Third Parties) Act (Cap. 53B) (the “Act”). The provisions of the Act are hereby excluded.
- The illegality, invalidity or unenforceability of any provision in these Changi Transit Vouchers Terms and Conditions under the law of any jurisdiction will not affect the legality, validity or enforceability under the law of any other jurisdiction nor the legality, validity or enforceability of any other provision in these Changi Transit Vouchers Terms and Conditions.
- CAG reserves the right at any time and at its sole discretion, to limit, add, amend, vary, replace or delete in whole or part any of these Changi Transit Vouchers Terms and Conditions, and such changes shall be effective upon publication of the amended version on changiairport.com/ctp. In the event of any inconsistency between these Changi Transit Vouchers Terms and Conditions with any other form of publicity collaterals relating to Changi Transit Vouchers, the online version of the Changi Transit Vouchers Terms and Conditions available on the aforementioned Changi Airport website shall prevail.
- The Changi Transit Voucher can be used, subject to the Changi Transit Vouchers Terms and Conditions, at all participating merchants in the transit and public areas of Changi Airport, except (A) for those stated in the list below (the “Exclusion List”) ; and (B) as payment to purchase any tobacco products at Changi Airport.
Exclusion List***
CTP Cards cannot be used at all stores in Public Area in addition to the Exclusion List in Transit Area below.
The Changi Transit Vouchers in Changi Rewards members' account can be used at all retail outlets in the transit and public areas of Changi Airport, except for the Exclusion List below.
| Public Area | Transit Area |
|---|---|
| All Hotel Reservation counters | Airline Lounges |
| All Car Rental counters | All Transit Hotels |
| All Passenger Meeting Services counters | Hermes (Terminals 1, 2 & 3) |
| Banks | Samsung |
| Crowne Plaza Hotel | |
| Ground Transport Services | |
| MindChamps PreSchool | |
| Telecommunications e.g. M1 Shop | |
| The Planet Traveller | |
| Travel Services e.g. Seiki Travel | |
Exclusion List for Both Public and Transit Areas
*With effect from 1 August 2016, pursuant to Section 9A of the Tobacco (Control of Advertisements and Sale) Act (Cap. 309), Changi Dollars Vouchers (CDVs) and Changi Transit Vouchers cannot be used for the purchase of tobacco products in Changi Airport. ** The Exclusion List may be updated from time to time without any prior notice. |
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WHERE TO COLLECT THE CHANGI TRANSIT VOUCHER?
Passengers eligible for the transit rewards can proceed to the iShopChangi Collection Centres in the transit area of Terminal 3.
Please present your passport, boarding passes and all e-tickets showing your full itinerary, as well as booking confirmation of your land or and sea transfers, if applicable, to collect.
Please note that our operation is temporarily suspended due to circuit measures in Singapore.
WAYS TO SPEND THE CHANGI TRANSIT VOUCHER
The Changi Transit Voucher can be used at all participating retail outlets in transit and public areas of Changi Airport (except for outlets stated in the Exclusion List) or can be used to redeemed one-time access to the Ambassador Transit Lounge located in Terminal 3 for up to two (2) hours.
Here are some recommended ways to spend the Changi Transit Voucher, with no minimum spend at all!
Changi Rewards Member Gets More Value
On top of shopping, transiting Changi Rewards members can also use their S$20 Changi Transit Voucher for dining when you transit through Changi Airport on Singapore Airlines and Air New Zealand.
* Use transit vouchers to offset your purchase.
Shilla Cosmetics & Perfumes Duplex Store, Terminal 3
Be spoilt for choice with products from over 140 international brands, specially curated for your beauty needs! Whether you are shopping for the latest, hottest, organic, natural or luxury products, take your pick and enjoy up to 40% more savings here than at local retail stores and regional airports. Enjoy a facial or pick up limited edition products at Shilla Beauty Loft!
* Use transit vouchers to offset your purchase.
Bring back a token of love from Singapore from Changi LoveSG, All Terminals
Wherever you’re going, take a token of love from Singapore with you. Shop a curated selection of Singapore-inspired products here at Changi LoveSG, available in airport. Here at Changi, you can ‘da bao’ (or takeaway) your favourite local delicacies to bring home, or bring them with you on your travels. From bak kwa to pandan cakes and kueh-kuehs, you will be spoilt for choice. You can find our local favorite local delights and brands at Discover Singapore, Taste Singapore, Bee Cheng Hiang, Fragrance and Bengawan Solo etc.
* Use transit vouchers to offset your purchase.
Wine & Spirits Duty-Free Store, All Terminals
Finally in Singapore, Lotte Duty Free. Lotte Duty Free curates an extensive liquor selection for all travellers. Take your pick among premium wines and high-end spirits including Martell, Hennessy, Johnny walker, Chivas regal, and Macallan.
* Use transit vouchers to offset your purchase.
Ambassador Transit Lounge, Terminal 3 (Temporarily Closed)
Located within the Departure Hall of Singapore Changi Airport, the Ambassador Transit Lounge is equipped with a host of facilities that provide passengers with everything they need to have a comfortable stay.