Follow these 3 steps:

1. Spend a minimum of S$60 at participating outlets in Terminal 1to Terminal 4 in both Public & Transit Areas (Arrivals only), iShopChangi, or Jewel Changi Airport. Scan your Changi Rewards e-Card at the time of purchase.
2. Claim (via App): Open the Changi App and navigate to:  Account > Perks > Pokémon Personalise tile. Add your chosen Pokémon gear to your cart and check out. 
3. Collect: Proceed to the designated collection point: Terminal 3 Basement 2, near ST3PS, to pick up your item! 

You are limited to one (1) item per qualifying receipt. A single receipt meeting the minimum spend of S$60 qualifies for one redemption. You may make multiple redemptions throughout the campaign period. 

Pay with a Mastercard to earn an additional Perk to redeem the Pokemon Personalisation gear.

For each redemption at S$12.90, customer can get to choose from either: 

• One (1) Pokémon Cap 
• One (1) Pokémon Poké Ball Bag 

Choice of Charmander, Squirtle, or Bulbasaur Charm. While stocks lasts.

Simply top up S$9.90 to enjoy custom name embroidery and receive a Pikachu charm. This add-on is available only with the purchase of a Pokémon Cap or Poké Ball Bag.

Yes. If you have previously redeemed a Pokémon Cap or Poké Ball Bag, you may visit the designated redemption counter at Terminal 3 Basement 2, near ST3PS, with your item to purchase the S$9.90 personalisation add-on, which includes custom name embroidery and an Pikachu charm.

No. The S$9.90 embroidery add-on is only applicable to Pokémon Caps and Poké Ball Bags redeemed through this promotion. Personalisation is not available for other Pokémon merchandise or customers’ own items. Please visit the designated redemption counter at Terminal 3 Basement 2, near ST3PS, for assistance.

POKÉMON PERSONALISATION STATION

Terms & Conditions

By participating in the promotion, shoppers will be deemed to have read and understood these rules are to be bound by them, any other requirements set out in any related promotional material and all amendments, additions, replacement, and modifications as may be from time to time. 

• The Promotion is organized by Changi Airport Group (Singapore) Pte. Ltd. ("CAG”).

• This promotion is valid for registered Changi Rewards members only from 3 November 2026 to 3 January 2027.

• From 3 November 2026 to 3 January 2027, minimum spend of S$60 in a single receipt at participating outlets across Changi Airport, shoppers earn one (1) Perk to purchase one (1) of the following Pokémon Personalisation premiums, regardless of any spend in excess of the minimum required:

i. 1× Pokémon Cap (S$12.90) – available in Black, Beige, or Red/White; OR

ii. 1× Pokémon Poké Ball Bag (S$12.90)

Each premium purchase comes with a choice of a Charmander, Squirtle, or Bulbasaur Charm, plus one (1) complimentary Pokémon Fun Pack.

• Mastercard Exclusive: Receive 1 additional perk to purchase the above premium. Note: Capped at a maximum redemption of 2 Pokémon Personalisation premiums per single receipt.

• Shoppers can top up S$9.90 to get a custom name embroidery on the above premium. The top up name embroidery also comes with 1 free Pikachu charm.

• Each purchased premium entitles the shopper to one (1) custom name embroidery add-on. Shoppers should ensure that the number of embroidery add-ons selected matches the number of premiums purchased. Any excess add-ons carted out are strictly non-refundable.

• Choice of character charms for the Personalisation premiums is on a first-come, first-served and while-stocks-last basis. Charms redeemed are non-exchangeable once collected

• For the purposes of the Qualifying Receipts, the payment modes accepted to meet the qualifying spend are:

i. Cash (in local currency or equivalent amount in foreign currency)

ii. NETS and Credit cards

• Payment for the qualifying spend can only be in the form of cash (in local currency or equivalent amount in foreign currency), NETS, Credit cards or digital payments. Payment made using In-Store Vouchers (e.g. FairPrice vouchers), Changi Dollar vouchers, Changi Rewards eVouchers, Changi Rewards e-Voucher Flexi or Changi Gift Cards are excluded from making up the qualifying spend. However, partial payment using vouchers, Changi Dollar vouchers, Changi Rewards eVouchers and Changi Gift Cards will be accepted provided the qualifying spend is paid in cash, NETS or credit cards.

• Participating Outlets for the Promotion include all Retail and F&B outlets operating at Terminal 1 to 4 public areas, including Jewel Changi Airport, Terminal 1 to 4 Transit Arrival and iShopChangi except the following:

• MindChamps Preschool

• Banks

• Bank / Airline / Ambassador / Pay-per-use Lounges

• Changi Recommend outlets

• Counters such as car rental services, airport shuttle and transportation

• Crowne Plaza Hotel, including outlets within the hotel premises

• Left luggage services counter

• Medical clinics

• Money changing facilities

• Postal services & Post-on-Wheels

• Service counters at Arrival Hall

• Telecommunication outlets such as Starhub

• Temporary outposts operated by non-CAG tenants

• Top-Up Card Transactions/Machines

• Jewel Attractions

• Changi Lounges

• Shaw movie tickets

• YotelAIR Singapore Changi Airport

• Temporary vendors at promotional spaces such, e.g. Jewel Atrium and Cloud9 Piazza

• Receipts from purchases of Changi gift card, gift certificates and vouchers.

Please refer to Annex A for full list of participating outlets.

• Shoppers who met the qualifying spend may redeem the purchase-with-purchase premiums at a later date before the end of the shopping promotion (3 January 2027). Premiums are on a while-stocks-last basis. 

• Shopper(s) are required to log into their Changi App under ‘Account’ > ‘Perks’ after their qualifying spend to purchase/redeem the premiums.  

• Upon carting out of the Purchase-with-Purchase premiums, shoppers may proceed to The Pokémon Personalisation Station located at T3B2, near Food Kiosk area for collection from 3 Nov 2026 to 3 Jan 2027, from 11am to 10pm daily.

• Do note that the premiums are on a first-come, first-serve and while-stocks-last basis.

• Payment for the purchase of the premiums must be done on Changi App via online payment.

• Shoppers are required to collect their paid/redeemed premiums from 3 November 2026 to 3 January 2027 at the Pokémon Personalisation Station at T3B2, near Food Kiosk Area or it shall be forfeited. No refunds will be made for premiums that are not collected within the stipulated period. 

• All Pokémon premiums sold and redeemed are strictly non-refundable, non-exchangeable, non-transferable and cannot be exchanged for cash.

• Goods are dispensed at random by chance based on the availability of the item(s) in the inventory. CAG reserves the right to replace the goods with other goods or designs without prior notice.

• Goods are offered on “as is” basis and Changi Airport Group (Singapore) Pte. Ltd. (“CAG”) hereby disclaims any and all representations and warranties whether express or implied as to the premiums being of merchantability quality and fitness for any purposes. 

• In the event that payment of the premiums was made with non-qualified receipts (e.g. departure transit outlets or any other non-participating outlets) via Credits on Changi App, CAG reserves the right to cancel the redemptions of the premiums, and no refunds will be entertained. Shoppers are advised to check with onsite event crew should they have any queries on the qualifying receipts prior to making payment for the premiums via Credits on Changi App. 

• In the event of any inconsistency between the terms and conditions with any other form of publicity collaterals relating to the Promotion, these terms and conditions shall prevail.

• CAG shall not be liable for any damages, loss or inconvenience for any matter arising out of or in connection with this Shopping Promotion, and each participant agrees to indemnify and hold CAG harmless from and against any and all claims, damage, losses, costs or expenses suffered or incurred by CAG in relation to the Shopping Promotion.

• CAG reserves the right in its sole and absolute discretion to terminate the Shopping Promotion or to vary the terms and conditions herein at any time at its absolute discretion without further notice.

ANNEX A – PARTICIPATING OUTLETS

Participating Outlets in T1-T4 Public Areas

Participating Outlets in Arrival Transit

Participating Outlets in Jewel Changi Airport

Participating Outlets on iShopChangi

https://www.ishopchangi.com